Recently, while I am surfing the net, this problem pops out with a title Microsoft Visual++.... After press the OK button, the whole computer slow down and u can't do anything except restart. This problem pops out especially when I am surfing the net with some pictures..( I think) .

I know 1 way to prevent from restart the computer. If this problem pops out, exit the Bitdefender Internet Security 2008. Then press CTRL+ALT+DEL to open the task manager. After you confirm the Bitdefender Internet Security 2008 have been closed, press the OK button on the pop out window(Microsoft Visual ++...).
After that, quickly find the vsserv.exe in the task manager and terminate it(Close It). Then you reopen the Bitdefender Internet Security 2008 and anything will be as usual but you must be aware of surfing the website with many pictures(I think).

Any solution to fix the problem, please tell me. Thanks you.

Hi Alex_Dark,

This is a problem that was previously reported on this forum. I don't know if a solution has been found yet.
But looking at your screenshot, I have a feeling that you're using Windows XP with somekind of Vista Transformation Pack? Am I right? If yes, you have to say that when you report a bug, because these things should have a very specific description. If you report a bug in Windows XP and the BD Team starts to look for a cause in Vista, they might not find it and the bug remains.


Hmm...vsserv, in normal conditions, shouldn't close from TaskManager. Can you close vsserv whenever you want, or only after this error?
If you can close it anytime, then there's a problem with the self-protection module of BitDefender.
If you can close it only AFTER this error, then the self-protection module might the culprit for this Runtime error.

I never got this error but the conditions may vary very much. Could you post your system hardware configuration, what browser you use for internet and on what site(s) this problem occurs the most?

Cris.

Cris, you are right. I am using Windows XP Pro SP2 but with Vista style. I have sent an email to the Bitdefender Support Team. They tell me to uninstall the O&O Defrag Pro because some files which need to be scan by the bitdefender antivirus may be auto defrag by the program and this may cause the bitdefender crashed. Since I uninstalled it, I still haven't see the error pops out again.

For your information, the browser I used is Mozilla Firefox Version 2.0.0.7. The website which make this error occured the most is the website which contain many picture..the specific website I am not sure but this error occured 1 time when I am finding pictures using google website.

And 1 more thing, about vsserv.exe that I close with the Task Manager, I closed it when the error occured and after I press the OK button. If I didn't do this, the whole computer will become very very slow...like freeze already...even shut down the computer normally also hard. But after I closed the vsserv.exe through Task Manager, I can reopen the Bitdefender Internet Security 2008 without restart the computer and everything run as usual but I cannot surf the website which make the error occured again. If not, the error will be occur again.

If you want the system hardware configuration, I don't no where to find it. May be you can tell me the way to find for you.

Thanks.

Yes, O&O Defrag might cause a crash, because it also locks the files (in order to be able to defragment them). When that happens and BD tries to open the locked file, it crashes.

The issue might have appeared when you surfed sites with many pictures because, at the moments he page loaded, it downloaded many files (pictures) very fast which both O&O Defrag and BD tried to lock (which might have caused the crash).

You could still try to use O&O Defrag, but stop it from defragmenting files in Realtime (use it just once in a while, for manual defrag). If you still get errors (even with Realtime Defrag disabled), your only choice is to completely uninstall O&O Defrag.


Th problem is like this: when you force vsserv to close, it will not open again, even if you restart BitDefender. If you look closesly you'll notice that, even if BD says that the Realtime Protection is enabled, in fact it doesn't scan any files that you access.

The solution is simple: when this happens again (whenever happens, from whatever causes), go to Control Panel -> Administrative tools -> Services, look for the service named BitDefender Virus Scan Service and click Start. This should fix the problem (and it's no need to restart the PC).


If you don't have any more problems, I don't need to know your hardware config.

You're welcome.
Cris.

Cris, after I restart the Bitdefender Internet Security 2008, the vsserv.exe in the Task Manager reappear and the scan activity bar also appear and shown that it is scanning files. I don't know if it has no problem.

Now, I have uninstalled the O&O Defrag Pro, the error didn't pop out for 1 week, I think. However, the error pops out again yesterday when I search for .app extension at www.google.com.my. Now, I really don't know what to do. First, I search .app at www.google.com.my. Then, it appear a link that said "Do you mean .app extension". So, I click it then the error appeared. This time, I closed the Bitdefender Internet Security 2008 and click the OK button at the pops out error. I didn't force to close the vsserv.exe and I continue to surf the web. However, the Firefox looks like in Not Responding situation. Then, I force to close the vsserv.exe in Task Manager and the firefox become as usual again.

What I have to do now? Please help me, this problem really disturb me a lot. Thanks.
Alex.

After I close the vsserv.exe, I search the Bitdefender Virus Scan Service in the Administrative tools->Services after I reopen the Bitdefender Internet Security. When I found it, it has already started and no need to be start again.

Hi Alex,

The error doesn't have to appear everytime. It only appears when O&O moves the files that are being scanned by BD. Keep the real-time defrag disabled, or otherwise you'll have problems.

A similar problem appears when I'm trying to copy many files which are very small. The copy speed is extremely high (because of the very small size of the files) and BD can't keep up with the scanning. Eventually, some files fails to get copied (because it was locked by BD when Windows tried to access it) and I get an error. However, BD doesn't crash in such cases, and all I have to do is click Re-Try and the files is copied just fine.
With defragmenter is another thing, because the files is actually moved on the HDD. When BD tries to scan it, it will crash because, in the middle of the scan, the file practically disappears.

Again: I suggest you to keep realtime defrag disabled and make a manual defrag once in a while. I suggest this from more then one reason:
- it might cause critical errors, not only with BD, but also with other applications.
- you put your HDD to stress for no reason. Fragmentation doesn't appear that fast on your HDD and I really don't see any reason why you would want to make a realtime defrag when defragmenting every 1 or 2 weeks is enough.

Cris.

Cris,

But now I have uninstalled the O&O Defrag Pro and the problem still exsist. I think O&O Defrag Pro is not only the application which make the BD crashed. I have check the installed program, no other application will auto defrag the HDD. However, the frequency is lesser but it still happen...

What I have to do?
Alex.

Hi all,

I agree with Alex. I do not have any transformation pack but I still have this error and my BD crashed. I

Initially I suspected the problem is with my parental control + java runtime coz whenever I access a website with Java runtime required, I would have this problem. Then I took out the parental control, at least I can access the website with java runtime already. However, after a while the problem comes back again like when I access my gmail and logout etc.

Cris,

The problem is getting serious now. Yesterday, I open a website and the website has already done, no page loading. I was reading the story on the page. Suddenly, the error pop out again. I wonder what is it problem now. The page have no picture and the page is not in loading situation, it has already finish loading which is in 'Done' situation. The done which can be seen at the bottom of the left. How I gonna make this error disappear?And now I found 1 more thing... When I close the vsserv.exe in the task manager, this application will be reopen automatically although I haven't close BD. When the vsserv.exe was closed, the Net zone in the BD scan activity bar is unavailable. Soon, it is available again and I check the task manager. The vsserv.exe reopen itself.

Alex.

Hi Alex,

vsserv and all other modules of BitDefender are re-initialized after you close the error message. I believe this is a change made recently to the product (so that the users won't remain unprotected after such a crash). Usually, this should be a good thing.

About the error... I have no idea. I'll contact LiveSupport about this, but because I don't have this problem on my system, I will not be able to explain it very well.

@everyone who have this problem: please read THIS article, do what is said there but, instead of sending the report files to BitDefender, attach them to this thread (or send me a PM with them attached). I'll try to talk to TechSupport about this issue and, if they create a Ticket, it will be easier to send all report files on the same ticket (the solution might be easier to find).

Please make two sets of reports. One before the error (to see the situation in normal conditions, when everything is working fine) and another set exactly when the error appears (when the error message is showed, first run the debug tools and after that close the message).

Cris.

Edit: I just talked to TechSupport. They told me that this issue is being worked on. However, if you can/want, use the debug tools and attach them here (or send them directly to support@bitdefender.com and add a full explanation of what you were doing when it happened...also add a link to this thread in the e-mail body).

Cris,

I have already sent an email to support@bitdefender.com before I made this post. First, they tell me to do something about collecting the information(create a tar file and a note...I think is same as the thing that mentioned in the article you post the link). Then I sent to them. Then, they said about the O&O Defrag Pro. After that, I uninstalled it. The problem didn't appear for a week but appear again after that. So, I sent an email again to the support team and they haven't reply me yet. May be I am the first one who discovered this problem>.< Therefore, the problem need some time to fix. Anyway, thanks for your help...The thing that we can do is to wait for the solution from the BD Support Team. Thanks.

Alex.

A few days ago, the bitdefender support team has replied my email. It recommended me to reinstall the BD. It also said reinstall the BD with the latest installation. I think they may have fixed the problem in the latest installation.
The following is a part of the email that I received:

---- BEFORE YOU START ----
Please don't change the subject of the email in order to better keep track of
the message history. Thank you!
----------------------------

Dear Alex,

At this point we recommend you to reinstall BitDefender 2008. In order to
reinstall BitDefender please use the guidelines below:

- uninstall BitDefender using the following uninstall tool:

www.bitdefender.com/uninstall

- install BitDefender using the latest installation kit available for
download. Please note that you need to download (save) the installation kit
prior to running it.

The Internet Security 2008 installation kit can be downloaded from one of
the 2 locations:
- 32 bit compatible version (most commonly used version):
http://download.bitdefender.com/windows/de...ty_2008_32b.exe


During the setup process you will be prompted for your license key. Please
use the license key received when you purchased to register BitDefender.
For more information on the registration process please read:
http://kb.bitdefender.com/KB385-en--Regist...ender-2008.html

We are looking forward to hearing from you.

Best regards,

Florin Andrei
BitDefender Technical Support Engineer
-------------------------------------
http://www.bitdefender.com
-------------------------------------


---------------------- Original Message ---------------------

Alex Wong <wong88510@yahoo.com> wrote

> After I uninstalled the O&O Defrag Pro, the error didn't pop out again but
> recently, it pops out again when I search .app extension at www.google.com.my.
> However, the frequency is lesser but the error still exsist.
>
> P.S. From the attached picture, you may believe that I am using Windows Vista
> but I am using Windows XP Pro SP2 with Vista style. I hope you can find the
> solution in Windows XP. Thanks.
>
> BitDefender Support Team <support@bitdefender.com> wrote: ---- BEFORE YOU
> START ----
> Please don't change the subject of the email in order to better keep track of
> the message history. Thank you!
> ----------------------------
>
> Dear Alex,
>
> Thank you for your interest in our BitDefender security solution.
>
> The application O&O Defrag Professional Edition on your computer has a module
> that defragments your computer automatically. This may interact with
> BitDefender which tries to scan a file which was previously locked by O&O
> Defrag Professional Edition and because it does not have access to it, it
> crashes. Please uninstall O&O Defrag Professional Edition to see if the issue
> still persists.
>
> We are looking forward to your reply.
>
> Best regards,
>
> Florin Andrei
> BitDefender Technical Support Engineer
> -------------------------------------
> http://www.bitdefender.com
> -------------------------------------
>
>
> Send instant messages to your online friends http://uk.messenger.yahoo.com
>


Thanks for help..
Alex.

I must point out that I also have the problem.And I did't install O&O Defrag Pro .And the problem occur frequently especially when i surf my Hotmail website. I am very angry that till now the problem can't be solved . I have uninstall my bitdefender internet security 2008 .I think some component in bd 2008 may be conflict with ie7.
Why the support team can't solve it. I pay for it but i can't get my deserved service. You must know that i send my problem to them 1 month ago ,but up to now i have't get the answer
****!

Hello jackyjin

I am only a volunteer but try this:

go to start,run,type C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe /REGSERVER
This will re register the file in the registry.

Best regards
Niels

it does't work.My problem also exist!

Jackyjin,

Now I think about something for the problem after so many time failed to fix it.
1. I wonder if it is cause by the Internet Explorer and Mozilla Firefox. I usually surf the internet using firefox.

2. When I install BD, it suddenly appear a window and said the BD firewall can't detect the network type I had and want me to choose the network type. (However, I have tried all but the problem still exist.)

3. When start to install BD, it has a chance to choose whether the windows firewall should be closed or opened and it is recommended by the BD to close it. I wonder if the vsserv.exe crash with windows firewall. (I never try this yet.)

I have one question about the second problem that I wrote. I connect the internet through a router. This means I have a network which 'directly connect to internet' or 'connect to a home, office or trusted zone'. I need to configure it correctly.

One more thing, I don't think this problem related to the registry of the vsserv.exe . It more like the program itself has some bug or any problem.

Alex.

I don't think it's related to Firefox. I use Firefox daily and I don't have any problems.

What IE are you using? IE 7 or IE 6? There are some users who report that BD conflict with IE7. IF you have IE7 installed (and especially if you don't need it), try to unistall it and install IE6. Maybe it really is a conflict between IE7 and BD2008.


Do you have a dynamic IP? If yes, BD has some issues with dynamic IPs (it creates new profiles everytime your IP changes). Can't you change your settings so that you have a static IP?

About the second question: trusted zone allows you to share files with other PCs in your network (and other traffic like this). If you are connected to that router alone, and you don't actually have a local network, then you have to select Directly connected to the internet (this option offers more protection, but disables the local traffic, like File Sharing).


Windows Firewall has to be disabled, because it might interfere with BD Firewall.
Because BD has it's own firewall module, Windows Firewall is useless and can only cause problems, so keep it disabled (keeping it disabled doesn't cause this issue).



Please post the answer at my first question (related to IE).
Cris.

Cris,

I use firefox often and cause problem only when I used firefox...I have installed IE7 in my computer but no use often. But if I no open it, it can't crash with BD2008,right? So, I think I don't have to uninstall it...

And one more...how to change my static IP? I don't know how to change it or can I use No-IP Client?? I think this can help a little...

And about the windows firewall...I have disabled it but the problem still exist.
Help me...

Alex.

No, that's not right.

When you install an application, it makes some changes in your system. Considering we're talking about IE7, I believe it's right to assume that installing it makes a lot of changes (and some of them might conflict with BD).

So my suggestion remains: especially because you are not using it (you said you're using Firefox most of the time), just try to remove it and see if things improve. You can always install it back if nothing improves (I also use Firefox, and for this reason I never bothered to download/install IE7. That's why I have no idea if there are any actual conflicts between these 2 applications).


For this, you have to have the accept of your network's administrator (if you are in a LAN). If your IP is dynamically allocated based on your computer's MAC address (physical address). In this case, if you change your IP and make it static, you might loose your internet connection (you have to ask your network admin if it's OK to change your IP, and in what circumstances).

If, as I said before, you are the only one who connects to that router, then it's OK to change your IP.

So: if you are alone in your network (the router is yours), then I'll tell you how to change your IP.


I'm trying the best I can do. But I don't work for BitDefender. All I can do is to give you some advices and to try to find out (from you) some circumstances for this issue. I have already reported this issue a couple of times, but I didn't receive any exact answer (they only told me that it's being worked on). If we can find out some (possible) exact cause why/when this issue appears, I can report it (again) and maybe BD will release a fix eventually.

So please help me to help you.
Cris.

Cris,

If I uninstall the IE7, then I will unable to update the windows. I think the IE6 installer no longer available to download from the internet. If can, I will try to install IE6.

My network administrator is away for this moment to Japan. I think he will be back at Dec 2007 and he is the only person that know the router password. I don't think I can change my IP for this moment but I don't want to surfer this problem until Dec 2007 if the IP did cause the problem. I wonder No-IP Client will have me...Can you check for me because I only know that this program and change IP to a fixed IP.

I think the firewall didn't cause this problem as I have disabled it and the problem still exist.

I will try to fix the IE7 first..Thanks.
Alex.

i've tried to uninstall IE7 and disable Disk Degramenter, but the errors also appears again.

If what symariz said is right, that means the IE7 didn't cause the problem. I am sure that it is caused by the BD firewall because vsserv.exe is related to BD firewall. May be the settings is wrong...
I will try to test it.

Alex.

one of my friend using Windows vista with BD Total security 2008 but haven't seen any errors till now.....

I get a Vsserv.exe has encountered an error and needs to close on windows XP SP2. i tried to add an attachment of my screen shot, but its not working. I also have problem uploading to Gmail, hotmail, facebook, you name it. I'm not a complete newbie and i tried every possible firewall setting to solve this issue. The Vsserv error seems to happen when i open Gmail in firefox or IE7, i'm not quite sure if its gmail or the browser thats the problem.
I talked to support in live chat at BD, and they told me to download Sysdump and File info, i ran them when the error happened and now i can't attach the logs to any mail client to send them. Is there any hope that this Vsserv problem that everyone seems to have will be resolved in an update soon??
TIA

vsserv.exe is not part of the firewall. As it's name says (Virus Scan Server), it's actually a part of the realtime scanning engine.


You cannot attach them because for a few days, the forum software has some problems with the attachment system.


I find it hard to believe that BD is the culprit here. What exactly are the errors when you try to upload something?


GMail has no problems with BD (nor vice-versa). I'm using GMail everyday, and had no problems with it.
Also, Firefox is working just fine to me. The only thing I don't have is IE7.


As I said before, this issue does NOT appear to everyone. For instance, I have never had this error (and that's why I have no idea what could be causing it). And there are many users who don't have it.

It really must be a problem of software or hardware incompatibility.

Cris.

But i am using ie6,the problem also exist in my computer

I get 005 code error or something.
so if it is a software/ hardware compatibility issue, how do i find out? Also where do i find IS v10 to replace IS 2008 if the problem persists? i can't seem to find it on the BD website, and the original CD i bought for some reason wouldn't install even after uninstalling BDIS 2008 using the BD removal tool.

ETA: 007 error code

Symariz, your friend is using BD Total Security 2008 but we have the problem in BD Internet Security 2008, I think BD Total Security's vsserv.exe have no problem with it.


Nitemares, you connect to the internet with directly connect or through a router? It is because some router setting may affect the upload file system. If you directly connect to internet, why don't you try to disable the BD ONLY when you upload file? Try this...


The BD Internet Security v10 also have a problem. The bdmcon.exe has some problem too. I think you better don't install the BD Internet Security v10 because the BD Technical Support Team will only tell you to install BD Internet Security 2008/BD Total Security 2008 even you send an email to them about this because I have already tried it.

It looks like not everyone get this problem. So, I think it must be the configuration of our system that cause the problem. Or the installation pack that I download from the BD website has some bug or problem? May be the CD Installation pack does not have this kind of problem. Do you all install BD through the installer downloaded from BD website??

Alex.

I am using the total security 2008 and the "vsserv" problem really exist!

3 of us bought the BD Total Security 2008 Protect 3 PCs, the Vsserv. exe error was truly appeared between 2 XP users, and the other Vista user not.

I had been using the free version of BitDefender 8 as a backup scanner to my main antivirus NOD32. Well I noticed that there was a free BitDefender 10 out so I uninstalled version 8 installed version 10 free edition. I regret that decision.

Ever since Vsserv crashes while I am using FFox 2.0.0.9 causing me to lose connectivity to my highspeed internet connection. I reboot the computer and it fixes it for a time. THen the process repeats itself. I have disabled all of the BitDefender services so that I can get my computer back to a functioning one. I have NOT installed IE7 on this computer but still have IE6 since my main browser is FireFox. I have tried uninstalling and reinstalling the free BitDefender 10 without any affect on the computer.

@Frustrated: Your post has nothing to do with the subject of this thread (because it's relate to BDv10, not BDv11). Please take a look at THIS topic and, if you cannot fix the problem like SwampCat did, continue posting there. Other posts that you make HERE (about BDv10) will be moved there (because there's no sense in making this thread a mess).

@the other: Tomorrow (or the day after tomorrow, depending on my schedule), I'll try to contact TechSupport and find out something real about this issue. I am deeply sorry you all have this problem but, as I said, I can do nothing about it (except report it).

I'm also using BD TS, fully updated, I'm using Firefox (IE7 not installed), my SO is Windows XP Pro SP2, fully updated. As I said, I never had this problem.
So... I have nothing else to tell you for the moment. I just hope BD Team will find a solution for this.

Also, if you have not done this yet, I ask you all to send reports to support@bitdefender.com. Attach to the e-mail the debug logs (see THIS article), explain the problem exactly (what version and type of BD are you using, when the problem appears, etc...) and attach a link to this post. The more reports you send, the faster the solution comes (but this doesn't mean that you have to send the same message over and over again).


Let me correct you: that problem (I assume you are talking about the A required resource was) was ONLY on BitDefender AV Plus. BitDefender IS v10 did not have this problem (and still doesn't have this problem).

Cris.

But Cris, I heard that every bitdefender product of v10 has affected with this problem. I think the news I heard was wrong. Recently, every time I search thing at google webiste, the problem pops out. It is getting serious and the TechSupport haven't reply my email yet.

Looks like the Vista user have no problem with the vsserv.exe. May be the BD product which compatible with Windows Vista may affect the Windows XP(Just wondering...)

Alex.

I think i have find the answer.If you turn off your " http scan ", and the provacy control ,you will never get that problem.You can try .
Today i make this and the error never occur in my computer

I think you're making a confusion, Alex. The A required resource was problem only appeared in BitDefender AV Plus v10. BD AV v10, BD IS v10, BDv9 (all versions) and BDv11 (2008, all versions) don't have that problem. That problem was related (apparently) to the interface and had something to do (maybe) with the nVidia graphics drivers.

On the other hand THIS problem (the vsserv runtime error) appears only on BDv11, and affects all versions (BD AV, BD IS, BTS), but, apparently, it doesn't affect all systems.


This is a very bad news
Frankly, I used to think that all of you were some very unlucky users who stumbled upon this error (which seems without any solution). But, as time goes by (no solution is released, no news about it and the reports are getting more and more every day), I'm starting to think the opposite: I'm one of the very lucky users who don't experience this issue


If you read again my previous topic, you'll see that I'm also using Windows XP SP2 and I never had this issue. I also tested BD IS 2008 on a different hardware configuration (on Virtual Machine software) and also I didn't get this error. So I don't think this is an incompatibility between BitDefender v11 and Windows XP itself. It has to be something else...



This may or may not be the exact cause. I'm using HTTP Scan since I installed BD and...as I said, no problem. But it might be the module that has incompatibility issues with something else. If anyone else finds that disabling this option fixes the problem, please post.

If I manage to find out something (anything) about this, be sure that I'll let you know.

Cris.

If the HTTP Scan and privacy control are disabled, the problem won't come out? I think I can disabled privacy control because I have no need to use it but HTTP Scan is very useful for me... It protect me from virus when surfing internet.
jackyjin, can you make sure a little bit about which one caused the problem? I don't want to disabled HTTP Scan...It is very useful for me...

However, I don't think these two features causing the problem because the problem only appears on certain website for me as these two features scan all the website I am surfing. I think it may be caused by other reasons...

Alex.

You can safely disable that option, Alex. The overall protection will be exactly the same. See this post for details: http://forum.bitdefender.com/index.php?s=&...ost&p=13646


It doesn't matter that it appears only on some sites (and not on all). There might be some speific conditions for this error to appear, conditions which are not met on all sites.

Try to disable the option. It's worth the shot.

I just talked with TechSupport. As usual, I got no response other then This issue is being analysed by our team. We don't have any time frame, but the users will be announced when the issue is solved. No other details about it.
However, they told me that this has the highest priority and it is being worked on as we speek.
I'm sorry, but I can't give you any more info about this...

Cris.

Cris,

Then I think I can disabled the features. Usually I customize the antivirus level which means:
When virus found, 1st step: DISINFECT
When virus found, 2nd step: DELETE

Then I think I don't have to disable the realtime protection to delete the virus..Thanks a lot! I will try it first and see the error will come out or not.
One more, usually the TechSupport work slower because they got other issues to solve, not only this problem.
Be patient and wait for the reply from them.

Alex.

Well...not really. The browser's cache is actually an archive. It can be scanned, but cannot be cleaned (at least, BD can't delete just ONE file from cache). The only solution is to empty the hole cache, and that can only be done manually (and with BD disabled).
But still, your computer stays clean.


That's what I like to see: positive thinking. We cannot do anything without it

Cris.

Cris,

Now I know what is happenning... jackyjin said the problem stop popping out after he disabled the HTTP Scan and Privacy Control. Now I only realize that the HTTP Scan feature in my BD is disabled all this time. Now I am sure that it may be the privacy control...But I need the Registry control...So, I just disabled the Identity control.
I will post here if it helps to solve the problem. Thanks..

Alex.

Cris,

I think you hope that disable HTTP Scan and Privacy Control can solve this problem...The answer is NO.
At first, I disable Identity Control(HTTP Scan has already disabled). Then I try at google website...Luckily, the problem didn't pop out. However, after so many times I retry...the problem still come out. Later, I disabled the whole Privacy Control but the problem still can't be solve. So disappointing...I think I better disable the web antiphishing and try again...And I found something...Normally, the vsserv.exe will reopen when it is terminated. But after so many times terminated, it seems can't be reopen anymore unless restart computer. I try reopen on Administrator Tool-->Services but it failed..

Alex.

Hello

Which add-ons are currently installed in IE? To check this go to tools,manage add-ons,select add-ons that are installed in IE. Now disable each add-on separately and write down if the problem still occurs. Do this for one add-on each time.

Best regards
Niels

Was this post directed towards a particular poster in this thread?

Niels,

But I am using Firefox to surf the internet not IE. And after I installed IE7, I didn't install any add-on on it. So, I think it is the original IE7. However, the problem still come out when I use both IE7 and firefox to surf certain website.

Alex.

Hello Frustrated

That post was meant for everybody that has this issue.

Best regards
Niels

Hello Alex_Dark

Are you using the IEtab plug-in in Firefox? If so try to disable it.

Best regards
Niels

I must point out that the problem did not only occur in IE7 and firefox.It also exist in IE6.And I have reinstall my xp system and did not install any software but bitdefender internet security 2008,the problem also occur when i surf the net.So there must be problem in bitdefender ,not software in the system.
And no other anti-virus i have tried have the problem,only bitdefender 2008 have the problem.
It is long time to wait the technology to give us the answer.What are they doing?

Niels,

I have no use IEtab plug-in in firefox. I have check the add-on installed in firefox. There are:
1. Adblock Plus
2. Flashgot
3. Talkback
4. United English State Dictionary

That's all I installed in firefox. When I am using Bitdefender Professional Plus 9 , there is no problem but why the Bitdefender Internet Security 2008 have such a problem?

Alex.

jackyjin, the TechSupport Team has another problems to fix, not only this problem... They need more time to find the problem causing and way to fix it... Be patient...be patient...