Running Windows Vista. Get "Stopped working" message constantly.

Winows log of error is:

Product
BitDefender Security Service

Problem
Stopped working

Date
10/1/2007 1:46 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: vsserv.exe
Application Version: 11.0.0.272
Application Timestamp: 46eea418
Fault Module Name: RPCRT4.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdab
Exception Code: c0000005
Exception Offset: 00024b33
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 1033
Additional Information 1: 13b0
Additional Information 2: 66b9f689c6808053b79c89558ad37149
Additional Information 3: 503f
Additional Information 4: 8fd35b6c7ec40802408384dbabf99de7

Extra information about the problem
Bucket ID: 517691964

Hello outrider7

Windows will report sometimes a service falsely that a service has stopped. A service must react for windows in an amount of time. You have to see the status in BitDefender if you see that realtime protection is enabled then vsserv.exe is working correctly.
Also when there is an update some services needs to be restarted before the changes take place.
Does it happens always?

Best regards
Niels

Niels - in the last few days, Windows logs the problem as happening on 10/01 ( 1 time), 10/2 (4 times), 10/3 (1 time) (so far). I do notice when I dismiss the Windows alert window, right click the BitDefender icon in the botton tray, and select SHOW - I do see that all the green check-marks appear - indicating everything is protected. I wondered if this might indicate false alerts on the part of Windows - but I never "catch" it happening so have not been able to determine if there is any amount of time that the system is unprotected. Thank you for your help on this.

Hello outrider7

That are false reports on windows side. So long everything is green in the security center of BitDefender then there isn't anything to worry about. You will find such entries under events. But not always.
Glad that I could assist you.

Best regards
Niels

Are you sure? I know that when bitdefender reports that it is terminating, my security status still shows all green but I don't see any scanning activity in the status window until next time I reboot. My guess is that if the scanning activity isn't displaying, it probably isn't happening.

Hello justDave

If some part is disabled the status in the BitDefender Security Center should change. It will only changes when you disable some parts not when you shutdown your pc or exiting BitDefender by right clicking on the icon. If you have the scan graph enabled you can see when firewall or realtime protection is disabled when you see a red cross.

Best regards
Niels

I know that what you're saying *should be* true. Unfortunately, I'm pretty sure it isn't. When this happens, I do not have a red cross in my scan graph but I also show no scan activity. The graph is blank until I reboot.

Other than this one (major) issue, BitDefender looks pretty good so far. It's just that if I can't depend on it to keep scanning, it really isn't worth much. See this thread as well: http://forum.bitdefender.com/index.php?showtopic=3377

Worse, you mention that even though this board is hosted on bitdefender.com, it's staffed by volunteers. That's pretty unusual. Does BD stand behind their product at all?

Dear justDave

You will not always see something appear on the graph because only when there are large folders or files are being scanned. Otherwise you will not see anything but you can verify it by going to antivirus,shield and take a look at the scanned files.

The supermoderators and people who have the Bitdefender of Bitdefender rank work for Softwin. Ofcourse also the virus researchers. I have contact with the person who is responsible for this official user forum. The only real support you can get is via phone,live chat or mail. If it was a support forum it would also being mentionned by the how to get support section on the BitDefender website.

Best regards
Niels