Hi,

After today´s automatic update, during which I was asked to restart my PC, the upgrepl.exe process took possession of my CPU using 100% during more than two minutes making the reboot process last forever. After the PC restarted, I proceeded to update manually BD definitions just to check everything was OK and again, upgrepl.exe used 100% CPU for almost 1.5 minutes leaving my machine practically unusable during this time.

I ran twice the update process manually and again the same weird behavior: CPU 100% at least for 1 minute!

I am using BD AV 2008 with Virus Signatures number: 893672 and Engine Version Number: 7.14842
on a W2K PC up to date and an Intel Pentium 4- 2.2G with 1G RAM.

Thanks for any comments

Hello Diazruanova

That process is used when there is a large upgrade available and it needs to be installed. So sometimes the cpu usage could be high. You can try this to reduce the cpu usage rightclick on the process choose configure priority choose lower than normal. Another solution is manually download the newest installer.

Best regards
Niels

Thanks Niels, in fact this problem resolved as you say after another re-boot.

Best

Hello Diazruanova

I deleted your double post.

Glad that I could helped you.

Best regards
Niels

I'm having the same problem. A reboot does not remedy the issue and the software claims it's up to date. What now?

I dropped Kaspersky for this?

I'm having exactly the same problem here too...100 percent CPU utilization by upgrepl.exe while an update is in progress. This can go on for as long as five minutes here...well after the file has been downloaded. Happens for both automatic and manual updates.

To add a little more information, this happens regardless of the size of the update file. So I don't buy that as being the cause. And frequently, like 98 out of 100 times, BitDefender will not restart automatically after the update...it times out and I have to restart it manually.

The 100 pecent CPU utilization by upgrepl.exe is a new problem here...it has been working just fine up until a week ago. And it seems I'm not alone.

O/S here is Windows XP...with all the latest and greatest SP and patches.

Looking forward to a solution soon.

Bruce

Hello

What other security programs are you running in realtime?

Did you tried to change the priority? You can perform a repair installation beware that all unsaved setting are deleted. First double click on the icon of BitDefender near the system clock press on settings,antivirus,shield uncheck realtime protection choose for disable it till next reboot. Now rightclick on the red BitDefender icon near the system clock and choose exit. Now double click on the installer and choose for modify/repair and follow the steps or put in the installation cd-rom. It's normal behaviour that upgrepl.exe uses for a few seconds almost 100 % but you will not notice it.

Best regards
Niels

Yes, I have noticed that the 100% CPU usage time delay, can go from just a few seconds to several minutes.
I am using ONLY CounterSpy latest 2.5 version as the other resident and this weird behaviour NEVER happened before with version 10.
I have already performed the repair process but the delay continues.

I do not think it is a problem with having other resident programs or having to change priority BUT a bug with BD, and now that some other users have had the same problem, I think the Devs. should investigate why this is happening.

I am using BD AV 2008 on a W2K PC up to date and an Intel Pentium 4- 2.2G with 1G RAM.

No luck. I tried re-installing and it's still happening. I'm not running any additional sw.

The only security program I'm running in addition to BitDefender in realtime is Microsoft's Windows Defender. Disabling that makes no difference.

Allow me to provide a few other bits of information I collected today. Perhaps in all my noise there will be something useful.

1. I timed how long Upgrepl.exe stays in the 100% CPU state...for a 459k update it was just under 5 (five) minutes on a 1.4GHz AMD processor based machine with 1 Gig of memory using XP.

2. Three services did not restart. Desktop Update Service, Threat Scanner, and Virus Shield.

3. System resources: over 400 M of physical memory was availabe. 51 processes/618 threads

I encountered some other unique anomilies today too. I've set the update periods to 4 hours and to be notified of an update before BitDefender does anything. I missed being here during one of those scheduled update periods today. Six hours after the scheduled update, I tried to initiate a update from BitDefender. It wouldn't let me...telling me updates had been disabled. Yet all the services were running. However, I could NOT stop/restart any of them. It took a reboot to get things to return to 'normal'.

Last observation. Once today BitDefender caused a BSD while the update was running. First time I've run into this! The cause of the BSD was bdselfpr.sys driver unloaded without cancelling pending operations.

It's been decades since I played around with multi-process/multi-threaded code but what we are seeing looks a lot like some inter thread or inter process communications issue.

Hope a little of this helps.

Oh, and btw, a complete unistall (as one normall would followed by the running of the special BitDefender uninstall code) and reinstall hasn't changed things one bit.

Bruce

Wow Bruce, great post with really lots of useful info !!!
The following is also happening to me every now and then:



The difference is that I do not have the warnings enabled, just silent updates and yes, it does NOT matter the time schedule, (1hour or 12 etc.) at least twice or more times a week, I find that the auto updates, do not take place and there is NO way to manually update, no matter what The little box is un-ticked and the addresses boxes are grayed out too. The only solution is to re-boot the PC, so this tells me that there is probably, something wrong with BD memory management.

I really hope someone from BD is reading this thread

Enrique Diazruanova

Hello Bruce R.

First of all I am only a volunteer so I don't work for Softwin (BitDefender). This is only a user forum. If you want support you have to contact them via mail,phone or livechat. But I will contact someone so that they will take a look at it. But I can't promise that that person will answer.

Disable the services of windows defender: go to start,run,type services.msc press enter. Now rightclick on the windows defender services and choose stop. Retry to update again and check if the services are disabled.

I personally don't have that kind of issues on my pc. To give you my specs I have only 512 mb ram. I have Windows XP and an amd 64 3500 + . I use BitDefender Internet Security 2008.


1) I can't time it exactly but my pc doesn't freeze but upgrepl.exe uses 100% for only a few seconds.

Try to increase your virtual memory. Go to start,my computer,rightclick on the icon of my computer choose properties,advanced,performance,settings,advanced,swap file/page file or virtual memory press on change, check the option that windows will manage the size press on apply and ok.

Best regards
Niels

I had that issue once, a couple of days ago. After a manual update, upgrepl.exe went to 100 % and remained that way even after BitDefender said update has been installed. I closed the window and since the process was still at 100, I just terminated it and haven't had a problem since then. Usually, updating never makes my CPU go up to 100, it's pretty low, not more than 40% for 5-6 seconds.

Niels,

Thank you for your volunteer efforts. It is a very challenging job which you do well!

I've been through all the steps you've suggested before making my first post here, but I do thank you for the ideas which might not be apparent to everyone.

I will report this directly to BidDefender tech support. It sure looks like some kind of 'timing' issue to me...which would help explain why only a handful of users are having this problem. I didn't have this issue when I initially upgraded from Version 10 to 2008...it popped up a couple of weeks ago after one of the updates.

Thanks again for your suggestions and support.

Bruce

I used to see the low CPU utilization and quick response too before this issue popped up here. Termination of the process does indeed cure the problem (but here it leaves the three service I mentioned earlier stopped) but one should not have to do that

Bruce

Hello Bruce R.

Thanks for these kind words. That where my only ideas I still had.
Support will help you further. If you receive a solution please post it here so other members can solve that issue.

Best regards
Niels

I made a formal trouble report on this issue. Here's part of the reply which will be of interest to those experiencing this problem:

• The upgrepl.exe issue has been aknowledged by our team and the fix will be made available by automatic updates tomorrow.

A very prompt reply from tech support!

As promised, the folks at BitDefender included a new version of upgrepl.exe in today's update package along with a new version of livesrv.exe.

I'm tickled pink...updates are now totally transparent with no adverse CPU load.

Good job!

Bruce

Great !

Thanks Bruce