Hi!
I bought Bitdefender Antivirus 2008 for 2 years.
Since the installation, my PC is very long to start about 2-3 minutes and when I'm on the web some pages (pictures...) are long to download!!!
I have uninstalled BD AV 2008 and everything is ok.
I contacted the customer service (2 weeks ago) but any solutions have been found until now, the pb is the same.

What can I do?

Try the following: in the settings window, click the Advance button and uncheck Load BitDefender at Windows startup. Go to the Antivirus settings and click Custom Level, then make sure that Scan HTTP traffic is disabled.

I have ever tried the first solution to accelerate the starting but the pb is the same.

For the second solution, the protection is not total, so...

That is strange, because the early beta versions had that problem, it used to take several minutes to start up Windows Vista, but they fixed it later.Tried uninstall and reinstall?

I did it but my PC is always slow to start.

Hello Mike77

What was your previous antivirus? Did you removed your previous antivirus? If not follow these instructions.

BitDefender scans by default on boot that could slow down your pc a little bit. If you don't wanted that to happen press on setting on the main screen press on antivirus,shield,custom level and uncheck boot press on ok.

I suggest that you try these suggestions to speed up your boot time. Press the win+r (windows button together with r) type msconfig press enter. Go to the startup / boot tab and enter the names under item for start up / boot on this website. If you see a N or X or ? you can uncheck these items.

For your browser problem I suggest that delete your temporary internet files. Go to tools,Delete Browsing History,delete files confirm. Press afterwards on F5.

Best regards
Niels

Thanks Niels for your solutions.
I have ever tried some of these but I decided to check all my PC...
... and the pb is the same grrrrrrr

Hello Mike77

It could be that there are still leftovers of your previous antivirus. Symantec Norton's products left many files on your hard disc after an uninstall. So what was your previous antivirus?

Try this also press win+r type services.msc press enter. Double click on server and change the startup type to disabled. Click on apply. I also recommend that you take also a look here.

What other security programs are you running in the background or have you installed on your pc?

Best regards
Niels

My previous antivirus was NOD 32 (evaluation version) and I think all the files have been deleted.

I have installed :
- Helios lite
- Spywareblaster
- Spybot

Hello Mike77

I still recommend that you follow my other suggestions by using regcleaner and ccleaner to remove the leftovers. For the link see my previous post.
Are you running spybot and helios both in realtime? If that is the case I recommend that you disable the realtime protection of one of the programs. I recommend that you disable teatimer in spybot s&d.

Best regards
Niels

Hi Niels!
Thanks for your help.
I ran ccleaner and regcleaner.
I don't use the realtime protection of spybot and I have uninstalled Helios.
Another suggestions?

Hello Mike77

Did you already checked the link I gave for the vista services? And did you also disabled the server service?

Best regards
Niels

Yes, of course but the pb is the same.

Hello Mike77

Perform also a windows update. Remove unnecessary usb devices. Go to start, control panel,admin tools system configuration. After that go to the boot tab and select boot log. Reboot your pc. Did you defragment your pc recently? If not do that. Here are the instructions.

Best regards
Niels

hi i have downloaded bitdefender 2008 11.0.9 antivirus from net........ with that i got key maker also......but while installing it is asking licence key........though i;m providing it from key maker......it is displaying the following message

"The licence key you have entered is not valid or has expired.Please verify that you have entered the correct serial number and entry"

i have used different key's but i', still getting the same message..........please help me to sort out this problem

Hello trekvr

You don't need a key maker. We don't allow piracy on our forums.

Niels

Just two days, I got many problems about Bitdefender Total Security 2008. I just install this software for four days and these are the problems:
1. After I install this software, realtime scanner anf firewall didn't work. I tried to click Fix button to activate both of function but it still stop working.
2. From the previous problem, I restart my computer to make these function run properly but after the welcome screen (Windows Vista 32 bit), my system runs heavily slowly so I have to reset my system but result is the computer completely stop working. I try to stop some windows services startup and reopen the system again, the system still crash.
3. I have to format the computer because I didn't have rescure CD (I download it from Bitdefender Website in my country). Install my system and install your product. The result is, my system still crash after welcome screen.
Now, I reformat again and use Bitdefender Internet Security 10 for type these terrible problem for you. I cannot find the same problem in the internet so I have to tell you the problem. I hope you will answer my questions and fix the problems because I want to buy your software and protect my system from virus. Thank you.

(P.S. I appologize for my English but I really want to try problems to you.)

Thanks Niels, but... no succes
I'm very disappointed because Bitdefender V10 ran without trouble but this new version is not really good. The customer service is also not efficient !

Hello Mike77

Did you already made the boot log? So I can see where your computer got stuck. You can try this also.
I recommend that you uninstall BitDefender again but by using this tool.

Best regards
Niels

Hello the_newkung

Did you first uninstalled the previous version? I recommend by using this tool

Try also my other suggestions that I gave to Mike77.

Best regards
Niels

Hi Niels,



I don't find this boot log switch on my machine (XP Home SP2). Is it for Vista only? Is there a similar switch on XP?

Regards, lutz

Hello lutz

Go to start,run,type msconfig press enter go to boot.ini check /BOOTLOG and press on apply.

Best regards
Niels

That's it!

thx, lutz

Hello lutz

I will wait for your logfile.

Best regards
Niels

I think you wait for Mike77's log file?

lutz

Thanks Neils for your advise.
But I just install a new Windows Vista and install Bitdefender Total Security 2008 and the problem still happen
I think the tool that you gave me is not work so I want someone in Bitdefender fix this bug.
All in all, I still want to use new good antivirus software to protect my system, not destroy the system.

Hello lutz

You asked also how to get that log. So I am waiting for both logfiles. It wasn't very clear if you also wanted to make such a log file.

Best regards
Niels


Hello the_newkung

Contact live support. You can contact them here. Click on the image of the girl choose customer care.
I advise that you follow the steps in this topic. Because these files are needed to see what the problem is.

Best regards
Niels

Hello.

Looks like i'm having the same problem. I'm running Bitdefender Antivirus 2008 on Windows Vista Business and at startup Windows just freezes for a couple of minutes before loading the startup items. During this time, it doesn't respond to any input (mouse or keyboard).

I'm sure this is Bitdefender's fault because I've uninstalled it for a couple of days and the problem disappeared. After reinstalling it again today, the problem appeared after the first reboot.

Sometimes it freezes even during the log-on screen (after i choose which user to load), but I don't know if this is caused by Bitdefender or Vista itself.

Any sugestions? Thanks.