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JackieK
Hi I used your online scan and I hope I am posting this in the correct area. Sorry if its not but really was not sure where else it might belong.

The scan completed but it says I am still infected. How do I remove the infected files?

Here is the scan report.

Thanks in advance for any help!

I am running windows 7

BitDefender Online Scanner -Scan ReportBitDefender Online Scanner
Scan report generated at: Wed, Jan 20, 2010 - 06:52:46

Scan path: C:\;D:\;

Statistics
Time00:22:03
Files295108
Folders17398
Boot Sectors0
Archives3268
Packed Files8635

Results
Identified Viruses 3
Infected Files 7
Suspect Files 0
Warnings0
Disinfected0
Deleted Files7

Engines Info
Virus Definitions4878232
Engine buildAVCORE v2.1 Windows/i386 11.0.0.33 (Nov 24 2009)
Scan plugins17
Archive plugins44
Unpack plugins8
E-mail plugins6
System plugins4

Scan Settings
First ActionDisinfect
Second ActionDelete
HeuristicsYes
Enable WarningsYes
Scanned Extensions*;
Exclude Extensions
Scan EmailsYes
Scan ArchivesYes
Scan PackedYes
Scan FilesYes
Scan BootYes

Scanned File Status
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\62AXOPQ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Detected with: Gen:Adware.Heur.Ku4@1iUK1Smi
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\62AXOPQ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Disinfection failed
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\62AXOPQ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Deleted
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\62AXOPQ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)Update failed
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\FZG8CKJ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Detected with: Gen:Adware.Heur.Ku4@1a2aBTgi
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\FZG8CKJ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Disinfection failed
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\FZG8CKJ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Deleted
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\FZG8CKJ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)Update failed
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\LIXMVQOA\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Detected with: Gen:Adware.Heur.Ku4@1u2LMppi
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\LIXMVQOA\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Disinfection failed
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\LIXMVQOA\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Deleted
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\LIXMVQOA\upgrade[1].cab=>upgrade.exe=>(NSIS
o)Update failed
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\62AXOPQ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Detected with: Gen:Adware.Heur.Ku4@1iUK1Smi
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\62AXOPQ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Disinfection failed
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\62AXOPQ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Deleted
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\62AXOPQ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)Update failed
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\FZG8CKJ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Detected with: Gen:Adware.Heur.Ku4@1a2aBTgi
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\FZG8CKJ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Disinfection failed
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\FZG8CKJ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Deleted
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\FZG8CKJ5\upgrade[1].cab=>upgrade.exe=>(NSIS
o)Update failed
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\LIXMVQOA\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Detected with: Gen:Adware.Heur.Ku4@1u2LMppi
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\LIXMVQOA\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Disinfection failed
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\LIXMVQOA\upgrade[1].cab=>upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Deleted
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\LIXMVQOA\upgrade[1].cab=>upgrade.exe=>(NSIS
o)Update failed
C:\Windows\Temp\ZWU904D.tmp\upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Detected with: Gen:Adware.Heur.Ku4@1a2aBTgi
C:\Windows\Temp\ZWU904D.tmp\upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Disinfection failed
C:\Windows\Temp\ZWU904D.tmp\upgrade.exe=>(NSIS
o)=>lzma_solid_nsis0001Deleted
C:\Windows\Temp\ZWU904D.tmp\upgrade.exe=>(NSIS o)Update failed
Cris
Hello JackieK,

Sorry for the late reply.

Please follow these steps:
- go to Control Panel and open Internet options.
- on the General tab, you can see a section titled Browsing history, which contains a Delete... button. Click that button, select Temporary Internet Files (the rest can be left unchecked) and click Delete.
- also, go to C:\Windows\Temp\ and delete all files and folders from that location.
- repeat the scan to make sure the infections are gone.

Cris.
JackieK
Thanks Cris, I eventually got it to work and clear out the file but it took a bit of doing. Thanks for the reply though...
Cris
You are welcome, JackieK. If the problem appears again, feel free to post.

Since this matter has been solved, I will close this topic. If you need it reopened, use the Report button to announce the Moderating Team about your request.

Cris.

== CLOSED ==
== Issue solved ==
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