I am running windows vista ultimate, and just did a destructive reformat. I installed Internet Security 2009, and my computer started freezing up. (this was actually happening before the reformat) After the fresh install, even before any drivers were installed, I installed 2009. After about 5 minutes the keyboard and mouse become unresponsive, and the only way to restart is to power down. After uninstalling 2009, no problems at all.

Not a fresh install here, however on Vista as well, but the only change I have made to my system at all is upgrading to BitDefender Internet Security 2009 from 2008. Now I get these lockups where my keyboard and mouse quit working. The mouse you can still see move every 30 seconds or so, but the clock and everything else stops changing. CNTL-ALT-DEL doesn't do anything either. Going to uninstall and see what happens.

Yep same problem. It usually happens when I am on a site like Facebook etc and am half way through replying to a message. The only way to get the system back is to hard crash the machine and I just don’t like doing that. At first I thought it was bad luck but after 4 times I gave up and copy and pasted it from word. Now this is my work around

Add to this:
1. Scans that will never finish because it gets stuck on an item (old rar file) that has been permanently deleted from my recycling bin. (Yes I have run CCleaner, jv16 reg cleaner defrag, disk clean up plus more). The reason I deleted this file in the first place is that bit defender got stuck on it through its scan!
2. Bit defender always saying my system is at risk because I can't finish a deep scan
3. Being unable to download anything on a torrent prog because it crashes every time on completion (yes I have added it to the safe list)

This is on a fresh install of vista 32 with bit defender going on straight after primary drivers have been installed. I have now reformatted my comp 2 times (full format not quick) thinking it was the order I was installing bit defender that was causing the problem with open web pages. I blamed myself thinking that it must have been me being a Muppet instead of my brand new security software that I paid good money for

My job title is a CAD systems manager and I know all to well that you can't just install a program and expect it to work straight off the bat without any problems. The problem I have here is that the primary functions of this program are not doing what I expect. Imagine if my parents or anyone else who has little clue on how a computer works had to find out how to fix these problems!! Let face it, it won't happen and the problem will get worse! I just don't think these are excusable for any retail program.

So what are my options!!

Option 1: Contact Bit Defender but looking at the forum it sounds like a painful exercise that’s going to soak up allot of my time. Yep I should have done this first before complaining about it on a forum but im angry and wanted to vent my frustrations on a forum that others will read, so bit defender cant get away with selling a less than satisfactory product !
Option 2: To trawl though the forums looking for a clue to problems that shouldn't be in a retail program in the first place.
Option 3: Take bit defender back to my retailer and ask for another security software that will work straight away without me doing the 2 options above!

Sorry about the rant…….. I feel better now though! Now off to contact bit defender

Does anyone have any idea to why bit defender is doing this, or is this forum like Bitdefenders support.........non existent!!

can't understand why use that crap Vista

Yea i have to agree with ya David, vista is a pain in the butt……well it does have some good features. My vista 64 rig at work is where I really earn my money trying to work that thing out!! Its still fun though.

Anyhoo………well the problem with bit defender and Internet explorer 7 stopping and crashing my machine is the one that I can't fix at the moment and is starting to bug me. It usually happens when im on sites like face book but the funny thing is this is my second go at writing this message as it just happened on this forum site when i was just about to post……that's a kick in the nuts if ever I felt one!!! Hahaa

Anyone have any ideas?

I got exactly the same problem.

On random times my windows 'interface' feezes. No response from my mouse and keyboard, clock freezes... but background download continues (when I look at my modem).
Only thing that I can add is that I think that especially pages with a lot of (java)scripts like facebook make my windows hang. Only option then... hard reset.

I got windows vista ultimate 64bit.

Could this possibly be a problem with Aero?

I have Vista Home 32bit, 4GB memory, Centrino Duo 2.0Ghz processor(s), and BitDefender Internet Security 2009. The freezing is definitely BD related, as if I uninstall it NEVER freezes. I've also noticed that my freezing is always due to heavy network usage. If I'm downloading a large file, or even uploading/downloading from my own internal FTP site, the computer will lock up. Frozen mouse/keyboard/clock. Only way to fix it is to hard reboot with the power switch (irritating!). Anyone find a solution to this, I called BD and they want me to run all sorts of tools to upload data to them so they can examine my computer. There must be an easier way!

Annoyed.

Hey I finally found a solution to my Bit Defender problems………

DELETE THIS S**T OF A PROGRAM OFF MY COMPUTER AND INSTALL ONE THAT ACTUALLY WORKS!!!!!!

I've spent to long calling tech support or wasting my time waiting for some genius to respond to my forum request to put up with any more of this. I went out and got a security program that works straight off the bat and the funny thing is that it does exactly what it says it does on the box. Imagine that, a program that’s does every thing you ask and pay for.

I really wanted bit defender to work!! Its my job to make programs work!! I stuck around hoping bit defender would come up with an answer but I just don't have the time or the patience to go on with this substandard program anymore. The only thing left is to take a loss and shell out for a security software that works.

Good luck with this problem guys.


Just when I thought I couldn't hate and AV program more than I do Nortons!!

I have had no problem on my vista laptop with total security bitdender 2008 or 2009 found it works very well in fact i was a nod32 user for years.
To me bitdender does what it should it even works on windows 7 that i am testing at the moment.

Yes i really recomend most of you stay on xp as your system wont support vista anyway and you wont take time to learn it. XP is a old os it only supports 3 gig of ram ,myself i dont want some old os running my new hardware as it would not anyway. 99 % of the problems i see here likely have to do with the terrible maintenance done or none @ all and u expect everything to work. Well i dont think its bitdefenders job to fix your pc so u can run there program use a free version of something instead OH sry but you would have to learn it also.Vista runs very well and is up to date but u need the pc to run it also learn how to use it.

Yes u do have to learn it i was lucky because i beta tested vista like i am windows when it first came out'
My girlfriend was on xp and we have between us upgraded her computer so that she can now learnt vista.
Also installed bitdefender on her machine and again it works properly.
Nortons i would not even recommend i got rid of it and installed this one.

I have this self same problem, although I dont know the exact process yours goes through, but on my PC, the problems begin with bitdefender severing the connection between my PC and my Router, then the PC starts getting sluggish, and usually within 5-10 minutes it becomes completely frozen forcing a hard reboot.

I even tried telling bitdefender not to start on the boot up, but it still loaded up, and just to prove how screwed up the program is, it removed all trace of the network connection from my computer until I re-enabled load on boot up.

So far as I can tell, I have spent £30 on a piece "protective" software which has been designed from the ground up, with the express purpose of preventing Vista PC's from connecting to the internet, and as an added bonus, from running any other program whatsoever.

Donald94 it’s great that you can get BitDefender to work. Please don’t take this sarcastically, I am really happy for you but the problem is that the 5 fellows and myself in this post unfortunately are having trouble with Bit Defender and this is why I’m asking for help.
As much as I like having a chit chat, is there anyone out there who has a clue on what’s going on with our machines and Bit defender. I know in my last post I may have got a bit grumpy and brought another security program, but I still have 250+ days left on this Bit defender subscription. I wouldn’t mind fixing this problem and using bit defender on one of my other Folding machines or even my media centre.

As for Hammy, I’m sorry mate but I just dont understand what you’re on about. I’m shore you’re trying to help so I will try to work through your post bit by bit.



Ok so I think you’re saying........well I don’t know??? My rig is definitely strong enough to run.........well just about anything I want to chuck at it. Yep you’re right in saying that XP would be the better choice in operating systems, but I’m running Vista now so I’m hoping that we might be able to work this problem out because Bit defender quite clearly states it supports Vista Os.



Ok so your saying Bit Defender isn’t working on my machine because of my "Terrible maintenance done or none @ all". Come on man, are you serious??? Here is what I have tried to get this program to work, please feel free to comment on what I was doing wrong:

1st try: Deleted my old security program using the methods quoted in this forum. Ran reg and ccleaner, plus others and then after a couple of reboots and re running them again I was happy there was no trace of the other security program left on my pc. Installed Bit Defender, did all the updates, ran it for about a day and then the internet explorer problem we have been taking about showed its self.
2nd try: Did a system restore to a restore point I previously created. This restore point was about 3 months old as I like to re format my pc a couple of times a year. The restore point was a fresh install of vista + updates and only system drivers loaded, no programs. Bit Defender doesn’t like system restore, so that didn’t work
3rd try: Full format and re install of vista + updates + system drivers was installed. Installed bit defender next.......same problem showed up in internet explorer after I thought I had better test it before loading other programs on.
4th/5th/6th try: Re format, Fresh install of vista + a combination of different try’s playing with the order I installed the windows updates/system drivers/and bit defender. No luck!!!
7th try: Brought Kaspersky



Come on man............this is painful. Bit defenders job is to look after the security of my computer. I don’t want it to do anything else. I just want it to work in the background keeping my computer safe and secure while letting me do the things it states it can do on the box!! Unfortunately it hasn’t come near that, so this is why I’m asking for help!!!

As for I should " learn how to use it"....... apart from that being insulting, how it this relevant!! This is a retail security program and it should make no difference the level of skill you have in computing. Bit defender should seamlessly work the moment you install it on the computer. If it doesn’t, it should provide you enough information to fix it or provide support to help you overcome this problem. There has been no support and this is why I’m getting ######. So what you’re really trying to say is that Bit Defender is a program only really suited to experts and that before you install it, you should be an expert in it as well or you will run into problems.

Is there anyone out there who has any clue what might be going on so i can start looking into fixing this problem. Come on admin guys, you must have a theory!!

Ok well im sorry but firewalls need to be configured if you want to allow dif programs server rights. You have mentioned your pc is strong enough but gave us no clue to what it is. If you have any pc and its loading to much @ boot it will be dead when it reaches that point nothing works properly. Also a suggestion try the web browser firefox and see if the same thing happens. I was not trying to insult you but in my line of work i see alot of people saying things are garbage but dont take the time to learn. Internet Explorer from ms has many probs not because its a bad program but 99 percent of the people it the world use it so it is exploited more. Also let me know how many start up programs u have we can see if we can cut that down. The best way i have found to explain this is if we have a horse and one cart he does well put 40 carts behind him and not so well well consider each program you load @ boot a cart. Its easy to do just run msconfig.

Q9550 ,2 9800 gtx ,8 gig ram ,vista 64 bit

Hammey,
Perhaps you would be so kind as to tell us precisely what your line of work is and how long you've been in this line of work?

If you notice in Post #3 above, hotlips25 states, This is on a fresh install of vista 32 with bit defender going on straight after primary drivers have been installed. Taking this fact into consideration, what excessive startup programs do you surmise there would be on hotlips25's machine!?!?
Please stop with the worthless BD fanboy/ mine's bigger than yours nonsense!

There are 62 remaining pages of complaints on this forum. MOST complaints are unresolved. Have a look for yourself!
BD is notorious for pointing an accusatory finger at users lack of knowledge or at other software applications for the myriad of problems that customers experience.
BD2008 and BD2009 were poorly written and do not run properly on countless XP and Vista machines. Nor do they get along well with many peripheral software applications.


hotlips25,
Along with thousands of others, (me included) you are simply another victim of BitDefender's clever marketing schemes.
All of the promises printed on the BD packaging are little more than a slick, smoke and mirrors marketing ploy.

While BD does have a very good antivirus engine, the final product is very sub-standard and tech support is NON-EXISTENT!
The best you can possibly hope for, is advice from long-time BD users. And over the past month, the most active helpers, (Niels, Cris, and AndreiASM) have all disappeared!?!

BD works on some computers, but on many others, it does not and it probably never will.

If it is possible, exchange your purchase and try another product. The hassles and headaches of fighting with BD are not worth your time or effort.
I've said it many times before and I'll say it once again, THE SILENCE FROM BITDEFENDER IS DEAFENING!

Have a thorough look at Wilders Security Forums and then make a decision on which product may be right for you and your computer.

Cheers and Good Luck
Orphan

Sure im 55 years old own my own pc business started with pc's in 1989 am mcse ,vb , A+ and ms office cert . As u say there are 62 pages well i will tell u there are 1000,s of people useing this program with no problems. And yes even after a normal install of vista a person would find startup programs that are not needed also about 400 dead enterys in the reg. I am only trying to suggest that people read and learn a bit you must admit there are questions here that have nothing to do with bd. Why would anyone expect a program now to be ready for windows 7. Remember when xp 64 bit was out there was nothing for it, still is that way for 64 bit stuff and its released not new. As for just buying a complete av suite and expect not to have to configure is foolish . Its the same as windows u can use it as its installed but most shut off alot of useless stuff. I can see some peoples pc's have problems with it but funny how the same make same hardware on a dif pc it works fine . I have bd installed on customers pc's and they have never had a prob. So yes after useing a few hundered pc's with bd on it and no problems i would say its not bad as well we all know norton is the worst. I also run huge irc rooms where there are viruses all the time. I have found in all my years of pc work if people stay away from pr0n sites you dont get many virus.Orphan i imagine in your time you see people with 2 or 3 av on the system still running windows firewall this causes problems as you know. Im sorry but i do feel alot of these question are due to new users I deal with them every day and yes it is much easyer to blame the program that to realise your own limits. No one wants to learn anymore they just want to click a button.Ok last one do you see anywhere in bd system requirments that it supports windows 7 no but people whine when it does not thats just foolish. Although your question was directed @ one answer i have found it was no use going over what i already said i hope you get the idea from this that yes on some its a user problem like running windows 7 beta on a single core with a gig of ram thats from a dif post. I am in no way saying all problems are users fault but if you are in the pc business you have to realise this does occur.

I totally agree with what you have put I came from using nod to BD but there is no way it is anything to do with them if when you buy it you read properly how to install it you can not go wrong.

Hammy,
Thank you for your reply. Your experience and credentials far exceed what I had expected.

Please don't misconstrue my comments and inquiries.
In your earlier post, you insinuate that hotlips25's problems could be related to overtaxing his or her computer system. While a clean install of Vista does leave some dead registry traces and does load some possibly unnecessary startup programs, there is no way an antivirus program should overwhelm a functional machine grind it to a halt! PERIOD!

You are absolutely correct that many people are too inexperienced, too lazy or too impatient to read all of the directions for many computer programs. However, when a software company develops and releases non-commercial software, they too should be well aware of the limitations of the consumers purchasing their software and should develop their software accordingly. Is it really necessary to have credentials equal to yours, to install an antivirus program and have it function correctly?

With all of your knowledge and experience with computers and BD products, I would think that you should be able to easily solve many of the unresolved issues that BD customers are experiencing. But instead of offering something useful, you simply flaunt your superiority and make sweeping comments that people need to learn more about computers and software!?! Comments like this are disparaging, demeaning and are of no real value to the customers who are attempting to resolve problems with their BitDefender products.


BD2009 was designed and released long before the release of Windows7 and it is completely unreasonable to expect BD to function properly on any version of Windows7 Beta, eventhough Donald_94 says that BD2009 functions properly on his Windows7 Beta.
Perhaps _94 can share his secrets of getting BD2009 to function properly on Win7? I'm sure BitDefender and other Win7 users would appreciate knowing his secrets.

I have no doubt that BitDefender does function properly on 1000's of machines, and those customers are receiving value for their investments. But what about the BitDefender customers who are having problems with BitDefender??? Where is the value for their investments in BitDefender products?



After struggling for 3-long-months with malfunctioning BD products on my Vista 32-bit machine, I still don't know how to make BitDefender work properly, but I have learned that there are at least 3 alternate antivirus products that install and work properly on my Vista 32-bit machine and DO NOT cause the problems that BitDefender products did.
I have also learned that many other antivirus programs offer much superior customer service and customer support for their products and I'm sharing that experience/knowledge here for the benefit of other unhappy BitDefender customers.

Just like many others here, you offer no viable solutions to BitDefender customers who are having problems!

Don't disparage and demean BD customers, use your wealth of knowledge and experience to help them out!
I'm sure BitDefender would appreciate the help. ;-)

Cheers
Orphan

All i did was as soon as windows 7 had been loaded in was run to as normal to install as i did on vista, the only thing i dont get is the updates but up to now have had no trouble at all will keep everyone on here informed if i do get any trouble or lockup on my computer.

Thanks Orphan, this thread has been hard work. Its funny, I thought I had made myself clear in the steps I took to try and fix this problem but people still want to BLAME THE PERSON INSTEAD OF THE PROGRAM (yes i fully understand it usually is)!!

I read back through your previous threads mate and you have every reason to be upset with Bit Defender. Thanks for sticking around fella. I guess bit defender has become a hobby to us now because even though im using another security program for my main comp, I still want to know what went wrong so i can learn from it.

For Donald 94 and Hammy:
Ok so im going to try and make this clear as possible so we don’t waste anymore time focusing on human error/ machine specs/qualifications etc. and focus on the problem Bit defender has with internet explorer.

Human error:
Order of setup in the last 3 times I tried to install bit defender
1 - Full format of system hard drive (not quick)
2 - Fresh install of vista 32
3 - A combination of different orders in the way I installed system drivers, windows updates and bit defender.
4 - Installed Kaspersky, no problems.

OK GUYS WHAT DID I DO WRONG IN THE INSTALLATION. Unless there are registry entries that hang around after a full format, I just can't see what my error was.

System Specs:
I thought I would include them all just in case you think that bit defender wont run on my gaming rig , the one I wanted it on just for the game mode (what a joke)

Gaming machine: E8500 Duo 3.16Mhz , Team dark 4G PC8500 1066Mhz RAM, Zotac 260 (216) AMP! Edition. Vista Ultimate x32.

Drawing machine: x3320 Xeon Quad 2.5Ghz, 8G 800Mhz RAM, Quadro FX3700. Vista biasness x64

Media Centre: E6420 2.13Mhz, Team dark 4G PC600 800Mhz RAM, Ati X1900 xtx (my old gaming rig)

Qualifications:
CAD (Computer aided design) Systems Manager, responsible for 4 highly customised CAD systems + 30 user machines. I handle the building of the drawing machines to the customisation of the programs. Ok so im not an expert in IT but I have a fair knowledge of where the power switch is.

OK SO NOW ALL I WANT TO KNOW NOW IS DOES ANYONE HAVE ANY THEORY INTO WHY MY MACHINE KEEPS ON LOCKING UP ON SITES LIKE THIS FORUM PAGE OR FACEBOOK, FORCING ME TO DO A HARD CRASH OF MY SYSTEM. THIS PROBLEM STOPS WHEN I DON’T USE BIT DEFENDER.

Thnaks for you help, sorry i got grumpy

Ok well i asked a few questions to try and help and i got no responce and flamed @ > the reason i dont help really is that no one wants to tell you there setup it should be posted with every question not whats in it unless its a custom pc but the make and model. Vista comes with directx 10 most programs still require 9 you can install 9 from the web update and it only puts 9 files in it does not over write 10. where 64 bit chip drivers installed. the bios date when u get a mother board its normally the first version and has bios updates to fix many errors. You see to actually fix one thing you have to make sure everything else is up to date and working fine. did u check event viewer for the error and see if it has a id number. As a person thats going to help you has no idea of your experience the basics have to be covered first hence why bd gets u to send the logs. Now i agree the support is not good they will send u test files to run on xp when u have vista so they dont work, on 64 bit vista its worse. The vista aero has problems on many pc's. Also as i said does this only happen with ms ie or did you try firefox and it did the same. This is called problem solveing trying to narrow it down as i said many people run it no problems so you should beable to also so yes you have a problem but as you know yourself theres no way a av program should lock up your pc its a good pc. Also alot of av programs can not find or remove alot of stuff u get now days for example av 2009 is a virus but your av program wont do anything @ risk i suggest malwarebytes free version to remove those types of things.So people have to understand that helpers dont know your experience and most are new users and may need some information from you but its been my experience on forums most never answer them as they absolutely know it cant be that but its part of letting the helper know whats going on. As for getting support i have no problem connection to there online chat and talking to someone for what ever thats worth . But is this diffrent from any other support that when you call it goes to india now. So really its no use to get upset over it and ruin your day as you should be used to it by now. In the future maybe a 30 day trial to see would help. Anyway my idea was to try and bring attention that curseing @ and threatening the people that dont work for bd and are trying to help is very sad and perhaps we need to try and figure things out a bit and make sure things are up to par.

As for me Helping sry i dont take abuse well
Not refering to you Orphan you seem like a resonsible person best of luck with your problem

Agree fully with you i used to be on a lot of computer forums trying to help members even posted down some info for them, but when they did not given get back to you or sais that the info you gave them was no good then that was when i decided not to bother any more now only help on vista and this forum.

You got Flamed Hammey because in you first post you stated that it was because my machine wasn't strong enough, my pc was crashing because of my terrible maintenance and I didn't take time to learn it. This is a retail program Hammey, my machine spec shouldn't matter unless it doesn't meet the minimum spec (and 95% do). My terrible maintenance doesn't apply because it was clearly stated that I had done a fresh Vista install with only system drivers installed. Taking time to learn it, well my grandmother isn't going to and I don't expect her to either. Bit Defender should provide enough information and support to help anyone, regardless of their computer knowledge to fix their problem but it just does not do that.

You got flamed Hammey because in the first couple of post you offered didn't help at all. In fact it wasn't until your last post that you started to offer suggestions like it could be Aero or "have you checked even viewer" ect that could be of any help.

If you think that I have been "cursing @ and threatening" or even abusing you as you have posted, this was not my intention and i am very sorry for this. Please understand I have been on this post for a month now with no glimmer of light at the end of the tunnel. This is very frustrating as I have been trying to fix this problem for over 3 months now with no luck.

Thanks for all you help guys

I think that will just about do it for me. I give up!!

hi hotlips25 i think you have taken it wrong those comments where not directed at you only general comments. I have a bit of a fanatic when it comes to pcs and they have to run at top speed no errors and everything working so i guess i get into detail. Also you have to understand that some people buy pc's from a truck name brand i will not name it but it comes with intel onboard video bios has it set to use 1 meg u can set it to use 8 which really on that type of pc makes no dif but its running vista aero. So posting your specs can help the person that wants to help you. Also are u useing the version of 64 bit that came in the box or did you download the updated one from bd site it may make a dif they have made many changes. Also on the internet caps means you are screaming at someone if you where working the support desk and got one what would you do I would delete it, not meaning you i just see alot of posts with that. Also in responce to not having to set up a program alot of us like nothing automated and we want to set everything. I bought my soninlaw a laptop before he went to afganistan i put bd on it it has connected in airports,wireless camps there and also wired ones no problem so it does seem to do the automated bit as he knows nothing about it.

I appologise for any misunderstanding

Sorry one last bit . Also hotlips25 please dont give up as this means the machine has won and we cant have that hehe

Hello all,

I understand it is discussed here for a long time. But I just wanted to add this...

I have 3 computers at my home, 1 desktop and 2 laptops. And I experience this system freeze / halt in my 2 laptops randomly that I can not really find the reason. Sometimes while using FireFox 3 sometimes while using Internet Explorer 7... My two laptops are different brands and one has Vista Ultimate 64 bit and one has Vista Home 32bit... I also reinstalled the system in my both laptops and only installed Bitdefender before any other application. But the result is the same... I wrote to the Bitdefender Support but could not receive any reply yet...

But reading all the posts here made me feel hopeless that Bitdefender would solve this issue soon or at all, and decided to get rid of it although it is a product I paid for only a couple of days ago...

Very sad...

PS: The system froze again when I was trying to send this post...

Great content and very helpful thank and keep up the good work.

I just wanted to add that my desktop also started to freeze / halt...

3 different configurations and systems but all freeze / halt !?...

Disable Bitdefender firewall and enable windows firewall it works for me!!
Vista Ultimate 64 Bit