won't scan in safe mode, screenshot included Options

[ejames82]

 screenshot_command_prompt_bitdefender_not_scanning_in_safe_mode.JPG ( 36.68K ) Number of downloads: 74
i have recently installed bitdefender 10 from a disk on my sisters computer. when i attempt to scan in safe mode via command prompt, this is the result. what can i do to get past this obstacle? i have already emailed bitdefender support about this, but they have not answered me, though it has only been 3 days.
thanks.

[AndreiASM]

 screenshot_command_prompt_bitdefender_not_scanning_in_safe_mode.JPG ( 36.68K ) Number of downloads: 74
i have recently installed bitdefender 10 from a disk on my sisters computer. when i attempt to scan in safe mode via command prompt, this is the result. what can i do to get past this obstacle? i have already emailed bitdefender support about this, but they have not answered me, though it has only been 3 days.
thanks.

Hi!

You must first type in the following command:

cd C:\Program Files\Common Files\Softwin\BitDefender Scan Server

and then you can scan computer by typying "bdc" with whatever paramters you want. Type in "bdc" without parameters to see what options you have.

Andrei

[ejames82]

andrei,
i typed in what you said and pressed "enter"
this is what i have as a result.

to be specific, for now, i want to scan in safe mode with the most aggressive, deepest, antivirus scan and if possible, the computer shut down when it's finished.
i will do exactly what you say. this is a two year license, and i intend to do this countless times.
thanks.

Attached File(s)

 second_command_prompt_attempt.JPG ( 33.46K ) Number of downloads: 59

 

[AndreiASM]

Hi!

You were typying the wrong command. You have to type in the command exactly as I told you.

To make the deepest the most aggresive scan type in the following command:

bdc /f /b /r /i /G /N /p

[Niels]

Hi ejames82

If that fails you can try this:
You have to put in the installation disc of BitDefender and reboot your pc. You must be sure that the boot sequence is cd-rom,hard disc otherwise the cd-rom will not boot. When you see a screen with LinuxDefender on press on enter.Double click on install NTFS Write Drivers. Press first on BitDefender remote admin and then on update now After that rightclick on the folder you want to scan and choose send to , BitDefender scanner you can also press on configure antivirus. If the scan is finished you have to do this rightclick on the partition icons and choose for unmount and exit.

Regards
Niels

[ejames82]

andrei,
sorry, i didn't even notice they were slashes instead of percentages. my fault.
the second command you gave me:
bdc /f /b /r /i /G /N /p
it looks to me like there are no spaces in between. if there are, please let me know where.
i gave it a shot, as you can see, here are the results.

niels,
it sounds to me like you are suggesting the possible need to go into the bios. i have gone in there once before, i didn't make any changes on that occasion. i didn't want to mess anything up. i think that is where the boot order is configured, from what i can remember.
i am going to give the command prompt method a shot, and if it doesn't work, i will try your recommendation. when i see the word "linux" i jump to the conclusion that it won't work with internet explorer. i have read several posts by you, and you definitely know what you're doing.

thanks to andrei and niels.

Attached File(s)

 command_prompt_three.bmp ( 1.09MB ) Number of downloads: 22

 

[AndreiASM]

Hi!

You have to type the command with spaces between parameters. A parameter is something like "/x" where x is the desired parameter.

BIOS is the Basic I/O System, and he runs all the low level operation on a pc. You can screw things if you go there and change different options (like CPU frequency, voltages, latencyes etc.), but I it's not the case, because all you have to do is select BOOT device priority. (IMG:http://forum.bitdefender.com/style_emoticons/default/smile.gif)

Glad that we could help you!

Andrei

[Niels]

Hi ejames82

If you chance the boot sequence nothing bad will happen. It could be that you have to change your bootsequence in separate menu. When you boot your pc than you have to see if you don't have a separate boot sequence menu. That isn't always the case. Only if you change other settings in the BIOS than you can harm your computer. Just as Andrei said.What I suggested is a last resort when you aren't able to get in safe mode or when you don't want to scan with commands.

Regards
Niels

[ejames82]

andrei and niels,
i tried the command prompt today, with spaces in between the "bdc" command. i am on a different computer because the computer with bitdefender on it may be scanning, and that is one of the questions that i have at the moment. when will i know if it is scanning? will an interface with a progress bar appear, or will it just say scanning in the command prompt window? i don't think that it's scanning, but i have decided to give it the benefit of the doubt. about how long will this deep scan take?
i did get a new look. it is still the command prompt window, with wording to the effect of "Softwin-all rights reserved". it definitely didn't say "a path cannot be specified" which at the very least, indicates progress. i will probably put up another screenshot with my next post.
thanks.

[AndreiASM]

andrei and niels,
i tried the command prompt today, with spaces in between the "bdc" command. i am on a different computer because the computer with bitdefender on it may be scanning, and that is one of the questions that i have at the moment. when will i know if it is scanning? will an interface with a progress bar appear, or will it just say scanning in the command prompt window? i don't think that it's scanning, but i have decided to give it the benefit of the doubt. about how long will this deep scan take?
i did get a new look. it is still the command prompt window, with wording to the effect of "Softwin-all rights reserved". it definitely didn't say "a path cannot be specified" which at the very least, indicates progress. i will probably put up another screenshot with my next post.
thanks.

Hi!

You should only see the prompt with
"BDC/WIN32-Console v7.0 (build 2555) (i386) (Aug 19 2004 13:44:25)
Copyright © 1996-2003 SOFTWIN SRL. All rights reserved."
Meanwhile BD is scanning your computer and it will prompt you for an action if it finds a malware program.

Andrei

[ejames82]

it worked.
i thought that it may be working when it occurred to me to try the task manager and i saw that bdc was using constant resources, so i left it alone, and was prepared to leave it alone for hours.
this is a screenshot.
is there a shortcut to typing in that long command?

i almost forgot to ask, is there a way to get out of the bios? i think i remember having to "hard kill" to get out of there.

thanks again moderators andrei and niels.

Attached File(s)

 successful_scan_in_safe_mode.bmp ( 1.09MB ) Number of downloads: 31

 

[Niels]

Normally it's easy to get out the BIOS you will find something as exit or exit without saving and a button that you have to press. You will find it at the bottom but it could be that you have to go back to the main screen because the functions sometimes change.

Regards
Niels

[AndreiASM]

Nope, there isn't any shorter command. The first one (cd c:\Program Files\...) changes the current directory to the one you specify. The second command (bdc /f ...) executes the BD scanner with the desired parameters.

If you mean about exiting BIOS, that can be done by simply pressing ESC and then choosing YES (if you want to exit [b]without[b]
saving any of the settings you modified). The second one is by pressing F10 and then YES (or OK, it depends on the BIOS) to save all the changes. These settings are common, but they could vary from vendor to vendor.

Glad that we could help you! (IMG:http://forum.bitdefender.com/style_emoticons/default/wink.gif)

Andrei

[khufu]

If you pres ESC task, you will exit the bios (IMG:http://forum.bitdefender.com/style_emoticons/default/wink.gif)

[ejames82]

thanks niels, andrei, and khafu.
glad to have bitdefender on sis's computer and to be a member of bitdefender forum.

[AndreiASM]

Once again, glad that we could help you! (IMG:http://forum.bitdefender.com/style_emoticons/default/wink.gif) Anytime you have an IT security-related problem or a BD problem, don't hesitate to post it here.

Andrei

[Niels]

Don't hesitate to ask other questions we will help you.

Regards
Niels

[khufu]

Glad that we could help you (IMG:http://forum.bitdefender.com/style_emoticons/default/wink.gif)

[tangohammer]

Glad that we could help you (IMG:http://forum.bitdefender.com/style_emoticons/default/wink.gif)

this is great info to have, thanks for the clear and very helpful forum post here this will make my life so much easier....

[AndreiASM]

this is great info to have, thanks for the clear and very helpful forum post here this will make my life so much easier....

Anytime you have a problem related to computer security, don't hesitate to post it here. (IMG:http://forum.bitdefender.com/style_emoticons/default/wink.gif)

Andrei