Bitdefender Threat Scanner Has Stopped Working, BitDefender Crashes on Windows Vista x64 Options

[ScottW]

Hi Guys,
For weeks now BitDefender has been randomly crashing. There is no pattern to it, the computer could be up/idle for hours or it might happen after boot.

I'm using:
BitDefender Antivirus 2008 - Build 11.0.17

Can anyone help me please? It's getting to the point where I might just move to another Antivirus program. Have left it a few weeks awaiting new updates to see if that solves the problem and even found a thread on these forums regarding the same issue but within that thread people seem to have solved their issue with an update back in June.

My version is totally up to date so hence bringing this up again.

O/S Windows Vista x64 - Business.

[crysty2k5]

Do you have Vista SP1 ?

[ScottW]

Do you have Vista SP1 ?

Yes

Help!!! It's still happening. (IMG:style_emoticons/default/dry.gif)

Help!!! It's still happening. (IMG:style_emoticons/default/dry.gif)

Bump!!! (IMG:style_emoticons/default/rolleyes.gif) (IMG:style_emoticons/default/dry.gif)

This post has been edited by crysty2k5: Sep 22 2008, 01:39 PM

Reason for edit: no more up/bump && other things

[Kelly Logan]

I'm with ScottW - I've been having the same issues since I installed BitDefender on my Vista Home Premium 64bit, with SP1. I am using an HP Pavillion dv9700 Notebook.

I am currently running BitDefender Internet Security 2008 - Build 11.0.17. The "BitDefender Threat Scanner" service is set to Startup Type "Manual" and is running as a local service.

I am getting the same error, a windows dialog that pops up and tells me that the threat scanner has stopped working. This happens intermittently, perhaps once or twice each week. I have not noticed any consistent action that kicks it off, in fact it seems to happen when I'm not actively doing anything else, like reading a document.

If I go to the Event Viewer, I see two errors today:

Log Name: Application
Source: Application Error
Date: 9/8/2008 10:06:24 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: CSI-KLOGAN
Description:
Faulting application svchost.exe_scan, version 6.0.6001.18000, time stamp 0x47919291, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x0000000008bda57a, process id 0x1024, application start time 0x01c910f7c621f60b.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-08T14:06:24.000Z" />
<EventRecordID>3545</EventRecordID>
<Channel>Application</Channel>
<Computer>CSI-KLOGAN</Computer>
<Security />
</System>
<EventData>
<Data>svchost.exe_scan</Data>
<Data>6.0.6001.18000</Data>
<Data>47919291</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0000000008bda57a</Data>
<Data>1024</Data>
<Data>01c910f7c621f60b</Data>
</EventData>
</Event>

and

Log Name: System
Source: Service Control Manager
Date: 9/8/2008 10:07:09 AM
Event ID: 7034
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CSI-KLOGAN
Description:
The BitDefender Threat Scanner service terminated unexpectedly. It has done this 1 time(s).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7034</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-08T14:07:09.000Z" />
<EventRecordID>19146</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>CSI-KLOGAN</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">BitDefender Threat Scanner</Data>
<Data Name="param2">1</Data>
</EventData>
</Event>

I have noticed a similar error notice with a program Miro, and with Miro the program seems unaffected by the supposed error. Could this be just a miscommunication between Vista and when BitDefender turns off the Threat Scanner service?

[Lenmaer]

The same is happening for me with the 2009 version.
My licence will be over in two months, but there's no way I'm gonna renew it, since the 2008 version bitdefender is more and more bugy.

[ScottW]

Can I member or staff please respond to this. It has been 2 months now?

[noisymonk]

bump.


I've had BD for about 4 months now and have had no problems at all until about 2-3 days ago. I get the same error, "BitDefender Threat Scanner has stopped working". For the last 2-3 days this happens EVERY time that I turn my computer on, after about 2-3mins. I haven't changed anything on my system lately, other than maybe a Windows Update?

I have 64-bit Vista Premium with SP1 with all the updates and BitDefender Antivirus 2008 with all the updates.

Anyone found any solutions to this yet?

This post has been edited by noisymonk: Nov 3 2008, 09:40 PM

[russellspage]

bump.


I've had BD for about 4 months now and have had no problems at all until about 2-3 days ago. I get the same error, "BitDefender Threat Scanner has stopped working". For the last 2-3 days this happens EVERY time that I turn my computer on, after about 2-3mins. I haven't changed anything on my system lately, other than maybe a Windows Update?

I have 64-bit Vista Premium with SP1 with all the updates and BitDefender Antivirus 2008 with all the updates.

Anyone found any solutions to this yet?

I have been having this problem for several weeks now running Vista Ultimate X64 SP1. Is there a fix yet please?