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> Err_name_resolution_failed, Sandbox not working
post Oct 5 2013, 11:19 PM
Post #1


Group: Members
Posts: 1
Joined: 29-May 13
Member No.: 145,714

Hello. I receive the following error when I attempt to sandbox chrome (all browsers fail to work in the sandbox, however):


The event viewer displays the following:

The Cryptographic Services service failed to initialize the VSS backup "System Writer" object.

Could not open the EventSystem service for query.

System Error:
Element not found.

I can setup a new user account, and the sandbox will work properly. As a test, I deleted a user account affected, and then re-setup the account. However, that did not work. I've tried contacting support without much luck, hoping someone may have some ideas for me.

Thank you in advance for any help.

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post Oct 10 2013, 04:38 PM
Post #2

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Group: Technical Support
Posts: 4,397
Joined: 20-May 10
Member No.: 34,114

Hello Peter,

Thank you very much for reporting this issue.

Please post back your ticket ID so I ca do a follow-up on your case.
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