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> I Have A Redirect Virus
texmaster
post Oct 5 2012, 05:38 AM
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Its infuriating because it doesn't show up on scans and the self help google results never helped. What can I do?

I have Bitdefender Security 2012. and I've uploaded the bdsyslog to sendspace as I saw is done on another thread. Whom do I send the link to?
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Christian
post Oct 5 2012, 05:14 PM
Post #2


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Hello (IMG:style_emoticons/default/smile.gif)

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]
. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall
alert,select to Allow the application to connect;
. Click the "Create log" button to start generating the
log; A progress bar is indicating that the tool is creating the report;
. When the small window appears with the message "Log
saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;
. Upload that file on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

IMPORTANT:

.During this process the Real Time Protection in Bitdefender must be temporarily disabled;
.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]
In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.

We will get back to you as soon as the analysis is complete.

Have a nice day.
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