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> I Have A Redirect Virus
post Oct 5 2012, 06:38 AM
Post #1


Group: Members
Posts: 1
Joined: 5-October 12
Member No.: 112,862

Its infuriating because it doesn't show up on scans and the self help google results never helped. What can I do?

I have Bitdefender Security 2012. and I've uploaded the bdsyslog to sendspace as I saw is done on another thread. Whom do I send the link to?
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post Oct 5 2012, 06:14 PM
Post #2

Bitdefender Support

Group: Root Admin
Posts: 14,021
Joined: 27-January 08
From: BitDefender HQ
Member No.: 9,374

Hello (IMG:style_emoticons/default/smile.gif)

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

. Save and extract the BDSYS tool to a location of your choice:


. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall
alert,select to Allow the application to connect;
. Click the "Create log" button to start generating the
log; A progress bar is indicating that the tool is creating the report;
. When the small window appears with the message "Log
saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;
. Upload that file on




and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


.During this process the Real Time Protection in Bitdefender must be temporarily disabled;
.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]
In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.

We will get back to you as soon as the analysis is complete.

Have a nice day.
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