Bd-2008 Hangups, BD-2008 hanging up XP Options

[Tom O'Hara]

Has anyone encountered problems with BD-ISS-2008 hanging up XP? It happended the second time in less than a week after installing it, so I might have to revert to BD-ISS-10.

Basically, the symptoms are the interface becoming "underesponsive" (as if the explorer.exe process died): you can interact with specific windows but not create new applications (or there is a long delay before the app shows). Also, double clicking the DB task bar icon does nothing, unlike with others (e.g., task manager).

Lastly, it took several minutes for the system shutdown (e.g., perhaps DB driver taking a long long time to exit). Fortunately, this time the shutdown did finally go through. The first hangup made the system entirely paralyzed so I had to power off.

[s4u]

Has anyone encountered problems with BD-ISS-2008 hanging up XP? It happended the second time in less than a week after installing it, so I might have to revert to BD-ISS-10.

Basically, the symptoms are the interface becoming "underesponsive" (as if the explorer.exe process died): you can interact with specific windows but not create new applications (or there is a long delay before the app shows). Also, double clicking the DB task bar icon does nothing, unlike with others (e.g., task manager).

Lastly, it took several minutes for the system shutdown (e.g., perhaps DB driver taking a long long time to exit). Fortunately, this time the shutdown did finally go through. The first hangup made the system entirely paralyzed so I had to power off.

Have you tried a repair?

[Niels]

Dear Tom O'Hara

Did you removed BitDefender 10 before installing the new version? That is important because you could get conflicts. If not I recommend that you use this tool. Close BitDefender first by right clicking on the icon that you will find near the system clock click exit. Reboot your pc afterwards. Install BitDefender again.

I have no problems with it.

Best regards
Niels

[Tom O'Hara]

I uninstalled BD10 entirely beforehand.

Dear Tom O'Hara

Did you removed BitDefender 10 before installing the new version? That is important because you could get conflicts. If not I recommend that you use this tool. Close BitDefender first by right clicking on the icon that you will find near the system clock click exit. Reboot your pc afterwards. Install BitDefender again.

I have no problems with it.

Best regards
Niels

[Tom O'Hara]

Have you tried a repair?

I'm trying that now. (It would be nice if there were an indication of changes or a log of what was repaired. Outside of original settings being restored, I'm guessing nothing has changed.)

[Cris]

Repairing BitDefender actually restores all files back to the original state. Actually, in simple words, Repair = Uninstall + Re-install, both in one step.

Cris.

[Niels]

Dear Tom O'Hara

Did you used the specific uninstall tool to remove version 10?

It's normal that it take a few seconds when you can open certain product parts once you are in BitDefender. That is only when you open BitDefender settings for the first time.

Another possible cause is that your computer is out of his resources. How many running processes do you have in task manager? How many internal memory does your computer have installed?

Try to reduce the start up items by doing this: go to start,run,type msconfig press enter go to the startup tab and enter the names that you will find under items for startup and enter them on this website. If you see an N or X uncheck the box and reboot your pc.

For your shutdown problem you could install this service.

Best regards
Niels

[Tom O'Hara]

Dear Tom O'Hara

Did you used the specific uninstall tool to remove version 10?

It's normal that it take a few seconds when you can open certain product parts once you are in BitDefender. That is only when you open BitDefender settings for the first time.

Another possible cause is that your computer is out of his resources. How many running processes do you have in task manager? How many internal memory does your computer have installed?

Try to reduce the start up items by doing this: go to start,run,type msconfig press enter go to the startup tab and enter the names that you will find under items for startup and enter them on this website. If you see an N or X uncheck the box and reboot your pc.

For your shutdown problem you could install this service.

Best regards
Niels

Thanks for the info Niels.

I first tried repair but BitDefender got stuck, so I had to uninstall using that utility and then reinstall.
I also did a registry clean via RegSupreme to see if that helps. I do periodically run msconfig to get rid of extraneous startup programs. I did this over the weekend, and got rid of the InstallShield UpdateService and two Media Center services (which I don't use).

I don't think I'm running out of resources, as I have 2GB of memory. I do tend to run a lot of processes (currently 56), as I am in software developer. However, I have never had hangup problems on this machine until I installed BD-2008. The only problems are occasional slow downs when the commit charge approaches 2GB, but once I end of a few processes it is back to normal (unlike with the recent hangups where nothing can resurrect responsiveness). However, the memory usage last week was modest for the 3 hangups (< 1GB). Also, as I just installed BD-2008 last week, this does not seem like just a coincidence with the hangups.

If the hangup occurs again, I'll try that utility (User Profile Hive Cleanup Service). I'm not sure it will help as the hangup is perpetual not just temporary (i.e., not just a case of slow logoff) and it occurs prior to logoff.

[Tom O'Hara]

Repairing BitDefender actually restores all files back to the original state. Actually, in simple words, Repair = Uninstall + Re-install, both in one step.

Cris.

Thanks. There's already a way to restore settings via 'Restore Default Settings', so repair should just account for missing binaries or registry keys (outside of user settings), such as is done for MS Office. Having repair doing a complete reinstall is particulaly unfortunate with respect to recorded firewall exceptions.

[Niels]

Dear Tom O'Hara,

Try this open BitDefender press on settings once you are in the BitDefender Security Center. Go to the antivirus section click on the shield tab and press on custom check the option don't scan files larger then 5000 Kb that will reduce the cpu and memory usage of BitDefender. You can also check don't scan network paths press on ok to confirm.

2 GB is more then enough.

Do you have other security programs running in realtime ?

Best regards
Niels

[Tom O'Hara]

Try this open BitDefender press on settings once you are in the BitDefender Security Center. Go to the antivirus section click on the shield tab and press on custom check the option don't scan files larger then 5000 Kb that will reduce the cpu and memory usage of BitDefender. You can also check don't scan network paths press on ok to confirm.

2 GB is more then enough.

Do you have other security programs running in realtime ?

I'm not confortable enabling the 5 MB cutoff for the real-time scanner, as I occasionally download Window utilities that are close to that (e.g., a recent MWV converter download was 5.9MB). Therefore, I definitely want those cases scanned during access. Instead what I do is exclude specific directories I know to be virus free from the real-time scanning.

I have no other security products running. I regularly use Cisco VPN (4.8.01), CygWin (1.5.23), Emacs (22.0), SqlServer Express (2005) and Google Desktop.

So far, I have had no hangup programs after cleaning the registry and reinstalling BD-2008. So with some luck this problem might have been resolved.

[Niels]

Dear Tom O'Hara,

Sorry but I forgot to say that you can change that value to a larger size. That 5000 Kb is just the default setting. Hopefully your problem is solved. I don't know if the google desktop index process can cause these problems. But if google is indexing your hard disc and BitDefender is scanning the same location on the same time that can cause also that kind of problems.

Best regards
Niels

[Cage-au]

I have been having the exact same problem on two iddentical PC's that I built a few weeks ago. Both have basically a fresh installs of Win XP SP2 installed with all the latest windows updates installed and all the needed drivers for things like audio, networking, Intel MB drivers etc.

Apart from that there is only a few other apps and a couple of games on the PC's. Untill yesterday there was no problem with either PC, then all of a sudden they both are producing the same symptoms as the original poster in this thread.

After rebooting the problem seems to go away but so far has returned at random intervals. (Or seemingly random intervals as I can't reproduce the problem on demand).

I have not yet tried uninstalling BD and reinstalling, but somehow I doubt this will fix the problem since it has done the same thing on both my PC's. But I will try that if it continues to play up with my system. If that fails I guess I will be looking at a different product all together which is a shame as I have been using BD for a while now (on my previous PC's) and have found it to be trouble free. (till now)

Since my PC's were working just fine up untill yesterday and nothing has changed before that I can only assume there was some sort of update applied to BD AV 2008 during an auto patch which doesn't like something about my PC's and is causing a conflict and as a side effect the non-responsivness of the PC's.

[Cage-au]

Am I able to use the same licence key if I uninstall BD AV 2008 and install BD AV 10? My old PC used BD AV 10 and I never had a problem and I would like to try that if this problem persists.

[Niels]

Dear Cage-au,

You can't use a 2008 license key for version 10. But if it was a 10 license key that you used for registering 2008 then there aren't any problems.

Best regards
Niels

[Cage-au]

hmmm, no, the licence I bought was for 3 copies of BD AV 2008. Isn't 2008 the newest version? Is there any reason why you can move up to 2008 from ver 10 but not the other way around or am I missing something?

[Niels]

Dear Cage-au

What I meant is everybody who still has a valid version 10 license key could use it for the 2008 products for the remaing days. The 2008 products (= version 11) are the latest versions.

Best regards
Niels

[Tom O'Hara]

It's normal that it take a few seconds when you can open certain product parts once you are in BitDefender. That is only when you open BitDefender settings for the first time.

Yes, but it were just a few seconds that would be no problem. With BD-2008 we are talking minutes not seconds.

The reason I got BD-10 was for its performance compared to other suites, but now I don't see such an advantage. This combined with poor customer service is seriously making me consider switching to another security suite. (The forum is an exception. I'm guessing that they rely too much upon volunteers for their front-line support.)

[Tom O'Hara]

Has anyone experienced problems like this recently (system unresponsiveness, explorer process virtually dead)? This seems to be cropping up again. Today it happened just after my DHCP connection was dropped. If I have to reinstall BD once again to resolve it, I might as well get a different product. (IMG:http://forum.bitdefender.com/style_emoticons/default/angry.gif)

Tom

[Niels]

Dear Tom O'Hara,

What are your computer specifications? Are you using heavy programs in the background? If so that can also cause a slow computer. If you don't use a software anymore close it.

See if this might help:

Press the windows button together with r now type msconfig press enter. Go to the startup /boot tab and enter the names of the startup items that you will find under the item for startup colom on this website If you see an N,U or X uncheck that startupitem. Reboot your pc afterwards.

Do you have the same issues in another useraccount? If not the problem is related to your account.

To see if there aren't any vital windows file messed up try this: Put in your windows installation cd-rom. Press the windows button together with r now type cmd press enter. Now type sfc /scannow press enter.

Try also to reduce the amount of shortcuts on your desktop.

I don't have any real slowdown issue on my computer I use BitDefender Total Security 2008.

Best regards
Niels