 Unable To Login To Safebox On New Computer, Login never completes on Bitdefender local window or My Bitdefender |
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 Apr 14 2012, 12:20 AM
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#1
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Newbie Group: Members Posts: 2 Joined: 14-April 12 Member No.: 103,387  |
My PC had a hard failure so I purchased a new machine, running Windows 7. Total Security 2012 loaded fine on the new machine, but when I went to log into Safebox from the PC Bitdefender window, it never stopped logging in (multiple days showing a spinning logging in symbol). Went to My Bitdefender and clicked on Safebox - got a loading symbol that also never completed. Called support four days in a row and they continue to tell me that they have escalated with the highest priority, but no one contacts me from level 2.
I need the files that are in Safebox. How do I get real help for this? |
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Apr 14 2012, 06:54 AM
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#2
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Bitdefender Support  Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hi John (IMG:style_emoticons/default/smile.gif)
Welcome to the forums. I sent you a reply on ticket 201204111002825. Please check your inbox. Thank you. |
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Apr 17 2012, 01:48 AM
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#3
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Newbie Group: Members Posts: 2 Joined: 14-April 12 Member No.: 103,387 |
QUOTE (Christian @ Apr 14 2012, 10:19 AM)  Hi John (IMG:style_emoticons/default/smile.gif) Welcome to the forums. I sent you a reply on ticket 201204111002825. Please check your inbox. Thank you. Christian, Got no where with your reply. I am more than frustrated. I need my files. I sent you an email via reply. I need to get this resolved. It has been more than a week now. |
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Apr 17 2012, 03:51 PM
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#4
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello John (IMG:style_emoticons/default/smile.gif)
I will send you a reply in 10 minutes, thank you. Take care. |
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Apr 19 2012, 04:33 AM
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#5
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Newbie Group: Members Posts: 12 Joined: 18-April 12 Member No.: 103,649 |
Just a quick question, is it possible to simply disable Safebox giving it a way to fix this problem?
Thanks.(IMG:http://imagicon.info/cat/13-31/smile2.png) |
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Apr 20 2012, 07:32 AM
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#6
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello keiooz (IMG:style_emoticons/default/smile.gif)
Sir, with all the respect, stop spamming the forums with these kind of topics. Your last post from this topic has nothing in common with the discussion. Thank you. @ John All the tests should be finished today, thank you for your patience. Take care. |
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Nov 18 2012, 11:43 AM
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#7
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Newbie Group: Members Posts: 8 Joined: 12-October 12 Member No.: 113,592 |
I am having problems when I go to my banking site with Safebox not recognizing the URL I type in it. I reads that the DNS is not avaiable or something like that. Any idea's?
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Nov 19 2012, 12:30 AM
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#8
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello (IMG:style_emoticons/default/smile.gif)
You are referring to Safepay, the secured browser, not Safebox. Please open a new topic on this area: http://forum.bitdefender.com/index.php?showforum=317 Thank you! |
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Lo-Fi Version | Time is now: 25th May 2013 - 02:58 AM |