 Safebox Not Working Properly |
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 Apr 8 2012, 11:19 AM
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#1
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Newbie Group: Members Posts: 9 Joined: 9-February 11 Member No.: 46,334  |
I have a major problem with the safebox module.
When I bought total security it said in the description there there should be 2GB of storage space included. There isn't. According to the actual program there is only 0MB allocated. If I log into my bitdefender account using the web browser it says I only have 256MB allocated. How can I get this safebox working properly with the 2GB I am entitled to? |
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Apr 8 2012, 11:44 AM
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#2
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Bitdefender Support  Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hi (IMG:style_emoticons/default/smile.gif)
Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If the file is too big to attach it, upload it on http://www.sendspace.com or http://www.mediafire.com and send me a PM with the download link. If you were already asked to generate the log file, disregard the message above and just post the ticket ID. Have a nice day. |
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Apr 8 2012, 12:21 PM
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#3
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Newbie Group: Members Posts: 9 Joined: 9-February 11 Member No.: 46,334 |
Thanks. I have sent you a PM with a link to that file. I think it sent anyway.
If you didn't receive the PM please let me know. |
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Apr 9 2012, 09:48 AM
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#4
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Newbie Group: Members Posts: 9 Joined: 9-February 11 Member No.: 46,334 |
Nevermind.
It seems to be working now. I done a repair install and now the correct quota is showing in both the program and the mybitdefender account. |
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Apr 9 2012, 11:18 AM
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#5
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello (IMG:style_emoticons/default/smile.gif)
Those are great news. Let me know if you have other questions. Take care. |
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Apr 9 2012, 01:59 PM
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#6
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Newbie Group: Members Posts: 9 Joined: 9-February 11 Member No.: 46,334 |
The problem came back.
I realised that I had used the Bitdefender registry cleaner so I checked the reg cleaner logs and found this. @="C:\\Program Files\\Bitdefender\\Bitdefender SafeBox\\SafeBox.exe" [HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\SharedDLLs] "C:\\Windows\\system32\\capicom.dll"=dword:1 After restoring the registry and restarting computer safebox started working again. It seems that Bitdefenders own registry cleaner broke bitdefenders own safebox. It seems that bitdefenders registry cleaner is dangerous. I'm now wondering what else it broke. |
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Apr 13 2012, 02:27 PM
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#7
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello (IMG:style_emoticons/default/smile.gif)
Welcome back. I am going to test this to see if we can reproduce it on our machines. Thank you for reporting this. Take care. |
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Lo-Fi Version | Time is now: 22nd May 2013 - 05:21 AM |