 Gen:variant Kazy 60142 |
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 Apr 5 2012, 11:38 AM
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#1
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Newbie Group: Members Posts: 6 Joined: 5-April 12 Member No.: 102,925  |
When i do full scan it cannot delete this file,please help.
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Apr 7 2012, 01:58 PM
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#2
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Bitdefender Support  Group: Root Admin Posts: 13,548 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello (IMG:style_emoticons/default/smile.gif)
Welcome to the forums. In order to be able to assist you please run a Full System Scan task with Bitdefender and send us the resulting scan report. [how to GENERATE A FULL SYSTEM SCAN LOG] - Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module. For this you need to open Bitdefender and from the main interface click on Update now; - After the update process has completed successfully you can proceed to running the scan task. In the same window go to Antivirus and press the Scan now button =>Full system scan. - After the scan has finished you need to submit the scan log file. This is accomplished by running the Support tool file that can be downloaded from this location: http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe Save the file prior to running it and to continue you need to accept the terms of use. At the end of this process an archive will be created on your Desktop starting with bdamst. . Send me that file via PM. Have a great weekend! |
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Apr 14 2012, 01:36 PM
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#3
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Newbie Group: Members Posts: 6 Joined: 5-April 12 Member No.: 102,925 |
QUOTE (Christian @ Apr 7 2012, 05:23 PM)  Hello (IMG:style_emoticons/default/smile.gif) Welcome to the forums. In order to be able to assist you please run a Full System Scan task with Bitdefender and send us the resulting scan report. [how to GENERATE A FULL SYSTEM SCAN LOG] - Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module. For this you need to open Bitdefender and from the main interface click on Update now; - After the update process has completed successfully you can proceed to running the scan task. In the same window go to Antivirus and press the Scan now button =>Full system scan. - After the scan has finished you need to submit the scan log file. This is accomplished by running the Support tool file that can be downloaded from this location: http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe Save the file prior to running it and to continue you need to accept the terms of use. At the end of this process an archive will be created on your Desktop starting with bdamst. . Send me that file via PM. Have a great weekend! Hi Christian i have been trying to send you a PM without any success. Cheers David james |
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Apr 14 2012, 01:58 PM
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#4
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Newbie Group: Members Posts: 6 Joined: 5-April 12 Member No.: 102,925 |
QUOTE (cagney @ Apr 14 2012, 05:01 PM) Hi Christian i have been trying to send you a PM without any success. Cheers David james Here is the link to the log file https://rapidshare.com/files/3730553153/BDAMST.zip |
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Apr 14 2012, 03:50 PM
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#5
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Bitdefender Support Group: Root Admin Posts: 13,548 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello (IMG:style_emoticons/default/smile.gif)
Welcome back. First of all, please disable the Real Time Protection from Bitdefender. [how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012] In order to disable the antivirus protection,please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield"tab and click on "Turn off" under On-access scanning.Select the time interval that suites your troubleshooting needs and click "OK" . The On-access scanning should be enabled back after finishing the troubleshooting procedure. Please pack that file in archive with the password infected and send me a PM with it. If the file is too big to attach it, upload it on http://www.sendspace.com or http://www.mediafire.com and send me a PM with the download link. Activate Real Time Protection from Bitdefender. We will analyze the information you sent and then reply with a possible solution in the shortest time. Have a nice day. |
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Apr 15 2012, 03:37 PM
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#6
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Newbie Group: Members Posts: 6 Joined: 5-April 12 Member No.: 102,925 |
QUOTE (Christian @ Apr 14 2012, 06:15 PM) Hello (IMG:style_emoticons/default/smile.gif) Welcome back. First of all, please disable the Real Time Protection from Bitdefender. [how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012] In order to disable the antivirus protection,please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield"tab and click on "Turn off" under On-access scanning.Select the time interval that suites your troubleshooting needs and click "OK" . The On-access scanning should be enabled back after finishing the troubleshooting procedure. Please pack that file in archive with the password infected and send me a PM with it. If the file is too big to attach it, upload it on http://www.sendspace.com or http://www.mediafire.com and send me a PM with the download link. Activate Real Time Protection from Bitdefender. We will analyze the information you sent and then reply with a possible solution in the shortest time. Have a nice day. Hi Christian I am still having problems sending you a PM,it says that the message has been sent but does not show up in my sent message box. Anyway i have followed your instructions,the virus is still there,please find link for the log file. Thank you for helping me with my problem.. David james. http://www.sendspace.com/file/d6lyac |
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Apr 17 2012, 07:32 AM
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#7
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Bitdefender Support Group: Root Admin Posts: 13,548 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello (IMG:style_emoticons/default/smile.gif)
We need this file for further analysis, I think is a False Positive. QUOTE c:\program files\common files\System\ado\msadox.dll You can collect the sample by following the steps from here: http://forum.bitdefender.com/index.php?sho...st&p=141236 Take care. |
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Apr 17 2012, 08:19 AM
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#8
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Newbie Group: Members Posts: 6 Joined: 5-April 12 Member No.: 102,925 |
QUOTE (Christian @ Apr 17 2012, 10:57 AM) Hello (IMG:style_emoticons/default/smile.gif) We need this file for further analysis, I think is a False Positive. You can collect the sample by following the steps from here: http://forum.bitdefender.com/index.php?sho...st&p=141236 Take care. Hi Christian. I do not understand what you want me to do next,as you seem to be asking me to send the same information as last time. Cheers David james. |
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Apr 17 2012, 08:31 AM
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#9
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Bitdefender Support Group: Root Admin Posts: 13,548 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello David (IMG:style_emoticons/default/smile.gif)
We need to analyze that file, we think is a false alarm. Browse this location: QUOTE c:\program files\common files\System\ado\ Locate this file: msadox.dll, pack it in archive with the password infected and send me a PM with it. Take care. |
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Apr 17 2012, 11:29 AM
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#10
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Newbie Group: Members Posts: 6 Joined: 5-April 12 Member No.: 102,925 |
QUOTE (Christian @ Apr 17 2012, 10:56 AM) Hello David (IMG:style_emoticons/default/smile.gif) We need to analyze that file, we think is a false alarm. Browse this location: Locate this file: msadox.dll, pack it in archive with the password infected and send me a PM with it. Take care. Hi Christian Here is the requested file. Cheers David james http://www.sendspace.com/file/cf21gc |
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Apr 18 2012, 02:32 PM
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#11
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Bitdefender Support Group: Root Admin Posts: 13,548 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello (IMG:style_emoticons/default/smile.gif)
Please update Bitdefender from the main interface and reboot. The file should no longer be detected. msadox_dll declared CLEAN Take care. |
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