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> Update Failure
adrianf
post Mar 28 2012, 01:34 PM
Post #1


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Member No.: 102,374



Greetings

In the process of testing Bitdefender SVE (trial license) on a VMware cluster.
- two ESXi 5.0 Update 1 hosts; SVAs deployed on both.
- vCenter vCenter 5.0 Update 1
- vShield Endpoint 5.0.1
- (Vmware View 5.0.1)

SC is a VM on one host; vShield App is also installed but no rules are active and SC was excluded from its protection.

Installation was successful and one virtual desktop is protected(eicar test was blocked).

All seem fine except the update process which floods the security logs with errors (every 5 minutes); the SVAs complain about update issues:
"Message: "failed to check for updates on server 'sc-ip-address:7074': - 1018 the requested data was not found on the update server (HTTP error 404)"

SSH-in into the security console and checked Internet connectivity; this is OK.
According to the support logs on it:
ERROR: "failed to check for updates on server 'download.bitdefender.com/repos': - 1018 the requested data was not found on the update server (HTTP error 404)"
ERROR: ""failed to check for updates on location 'linux-gcc4x-x86_64-common-320'. It will be reprocessed in approximately 5 minutes"

The default update policy is in place.

Bitdefender version is:
SC 1.0.0.548
SVA 1.0.0.549

Thanks,
Adrian

This post has been edited by adrianf: Mar 28 2012, 01:42 PM
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adrianf
post Mar 28 2012, 08:19 PM
Post #2


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Member No.: 102,374



Installed it in my lab away from customer's location (and different place in the world).

Same thing happened.

Captured the traffic between SC and your servers, between SC and SVA and rather looks to me the issue is on your servers (not familiar though with all it asks for download). (IMG:style_emoticons/default/unsure.gif)

between SC and your servers

QUOTE
GET /repos/deb-sve-ga/versions.id HTTP/1.1
Host: download.bitdefender.com
Accept: */*
User-Agent: (WSLib 1.4 [1, 0, 127, 0])
Connection: Keep-Alive

HTTP/1.1 404 Not Found
Server: Apache
Content-Length: 226
Content-Type: text/html; charset=iso-8859-1
Date: Wed, 28 Mar 2012 18:50:13 GMT
Connection: keep-alive
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>404 Not Found</title>
</head><body>
<h1>Not Found</h1>
<p>The requested URL /repos/deb-sve-ga/versions.id was not found on this server.</p>
</body></html>


QUOTE
GET /repos/deb-sve-ga/versions.dat HTTP/1.1
Host: download.bitdefender.com
Accept: */*
User-Agent: (WSLib 1.4 [1, 0, 127, 0])
Connection: Keep-Alive

HTTP/1.1 200 OK
Server: Apache
Last-Modified: Sun, 15 Jan 2012 21:50:31 GMT
ETag: "ead8003-0-4b698163997c0"
Accept-Ranges: bytes
Content-Length: 0
Content-Type: text/plain; charset=UTF-8
Date: Wed, 28 Mar 2012 18:50:13 GMT
Connection: keep-alive
X-N: S


QUOTE
GET /repos/linux-gcc4x-x86_64-common-320/versions.id HTTP/1.1
Host: download.bitdefender.com
Accept: */*
User-Agent: (WSLib 1.4 [1, 0, 127, 0])
Connection: Keep-Alive

HTTP/1.1 404 Not Found
Server: Apache
Content-Length: 245
Content-Type: text/html; charset=iso-8859-1
Date: Wed, 28 Mar 2012 18:50:14 GMT
Connection: keep-alive
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>404 Not Found</title>
</head><body>
<h1>Not Found</h1>
<p>The requested URL /repos/linux-gcc4x-x86_64-common-320/versions.id was not found on this server.</p>
</body></html>


QUOTE
GET /repos/linux-gcc4x-x86_64-common-320/versions.sig HTTP/1.1
Host: download.bitdefender.com
Accept: */*
User-Agent: (WSLib 1.4 [1, 0, 127, 0])
Connection: Keep-Alive

HTTP/1.1 404 Not Found
Server: Apache
Content-Length: 246
Content-Type: text/html; charset=iso-8859-1
Date: Wed, 28 Mar 2012 18:50:14 GMT
Connection: keep-alive
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>404 Not Found</title>
</head><body>
<h1>Not Found</h1>
<p>The requested URL /repos/linux-gcc4x-x86_64-common-320/versions.sig was not found on this server.</p>
</body></html>


QUOTE
GET /repos/linux-gcc4x-x86_64-common-320/versions.dat HTTP/1.1
Host: download.bitdefender.com
Accept: */*
User-Agent: (WSLib 1.4 [1, 0, 127, 0])
Connection: Keep-Alive

HTTP/1.1 404 Not Found
Server: Apache
Content-Length: 246
Content-Type: text/html; charset=iso-8859-1
Date: Wed, 28 Mar 2012 18:50:15 GMT
Connection: keep-alive
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>404 Not Found</title>
</head><body>
<h1>Not Found</h1>
<p>The requested URL /repos/linux-gcc4x-x86_64-common-320/versions.dat was not found on this server.</p>
</body></html>


QUOTE
GET /av64bit-eps/versions.id HTTP/1.1
Host: upgrade.bitdefender.com
Accept: */*
Cache-Control: no-cache
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.7.7) EntHMPlugin 1.0 (WSLib 1.4 [1, 0, 127, 0])
Connection: Keep-Alive

HTTP/1.1 200 OK
Server: Apache
ETag: "26a32ff23d78dc16e143136d935fdab7:1332958703"
Last-Modified: Wed, 28 Mar 2012 18:16:47 GMT
Accept-Ranges: bytes
Content-Length: 532
Content-Type: text/plain
Date: Wed, 28 Mar 2012 18:50:15 GMT
Connection: keep-alive


QUOTE
GET /av64bit-eps_2396/versions.sig HTTP/1.1
Host: upgrade.bitdefender.com
Accept: */*
Cache-Control: no-cache
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.7.7) EntHMPlugin 1.0 (WSLib 1.4 [1, 0, 127, 0])
Connection: Keep-Alive

HTTP/1.1 200 OK
Server: Apache
ETag: "2a7a5fcb8d294b4f4f40f4d8b044fa1d:1332958703"
Last-Modified: Wed, 28 Mar 2012 18:16:46 GMT
Accept-Ranges: bytes
Content-Length: 256
Content-Type: text/plain
Date: Wed, 28 Mar 2012 18:50:15 GMT
Connection: keep-alive


Between SC and SVA:

QUOTE
GET /repos/dists/bitdefender/Release.gpg HTTP/1.1
Host: SC_address
Connection: keep-alive
Cache-Control: max-age=0
User-Agent: Ubuntu APT-HTTP/1.3 (0.7.25.3ubuntu9.9)

HTTP/1.1 404 Not Found
Date: Wed, 28 Mar 2012 18:50:24 GMT
Server: Apache
P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTRo STP IND DEM"
Set-Cookie: bdvmeps=u775g***; path=/
Set-Cookie: CakeCookie[language]=en-us; expires=Wed, 11-Apr-2012 18:50:24 GMT; path=/
Vary: Accept-Encoding
Keep-Alive: timeout=15, max=100
Connection: Keep-Alive
Transfer-Encoding: chunked
Content-Type: text/html


QUOTE
GET /repos/dists/bitdefender/Release HTTP/1.1
Host: SC_address
Connection: keep-alive
Cache-Control: max-age=0
User-Agent: Ubuntu APT-HTTP/1.3 (0.7.25.3ubuntu9.9)

HTTP/1.1 404 Not Found
Date: Wed, 28 Mar 2012 18:50:24 GMT
Server: Apache
P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTRo STP IND DEM"
Set-Cookie: bdvmeps=3i3k***; path=/
Set-Cookie: CakeCookie[language]=en-us; expires=Wed, 11-Apr-2012 18:50:24 GMT; path=/
Vary: Accept-Encoding
Keep-Alive: timeout=15, max=99
Connection: Keep-Alive
Transfer-Encoding: chunked
Content-Type: text/html


QUOTE
ET /repos/dists/bitdefender/non-free/binary-amd64/Packages.bz2 HTTP/1.1
Host: SC_address
Connection: keep-alive
Cache-Control: max-age=0
User-Agent: Ubuntu APT-HTTP/1.3 (0.7.25.3ubuntu9.9)

HTTP/1.1 404 Not Found
Date: Wed, 28 Mar 2012 18:50:24 GMT
Server: Apache
P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTRo STP IND DEM"
Set-Cookie: bdvmeps=ia5***; path=/
Set-Cookie: CakeCookie[language]=en-us; expires=Wed, 11-Apr-2012 18:50:24 GMT; path=/
Vary: Accept-Encoding
Keep-Alive: timeout=15, max=98
Connection: Keep-Alive
Transfer-Encoding: chunked
Content-Type: text/html
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Andionescu
post Apr 4 2012, 10:40 AM
Post #3


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Group: Technical Support
Posts: 279
Joined: 24-August 11
Member No.: 71,793



Hi adrianf,

Thank you for your post and sorry for the late reply.
Please be so kind and provide me an update status for the issue reported.
Have you manage to solve it? If not, notify me and we will contact you right away.

Thanks

Andi
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adrianf
post Apr 4 2012, 03:19 PM
Post #4


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Group: Members
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Member No.: 102,374



Hi Andi,

Just checked the logs on SC and the issue still persists.
We'll open a support ticket.

Thanks,
Adrian
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Andionescu
post Apr 5 2012, 09:05 AM
Post #5


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Group: Technical Support
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Hi Adrian,
I have open a ticket and you will be contacted in a few moments by a Virtualization engineer.

Best regards,

Andi
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adrianf
post Apr 5 2012, 12:25 PM
Post #6


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Member No.: 102,374



Hi Andi,

Many thanks for your reply; I received the support email explaining that this is not an issue (no need to worry about it) and the requested files will become available in the future.

With regards,
Adrian
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Paul Harford
post Apr 19 2012, 11:23 AM
Post #7


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Hi Guys
Is there anyway to stop this error ? have the files become available yet ?

thanks
Paul
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Andionescu
post Apr 19 2012, 12:34 PM
Post #8


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Group: Technical Support
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Hi Paul,

Not at this time. the files are still unavailable.

Regards,

Andi


QUOTE (Paul Harford @ Apr 19 2012, 01:23 PM) *
Hi Guys
Is there anyway to stop this error ? have the files become available yet ?

thanks
Paul

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