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> [resolvat] An Unauthorised Change Was Made To Windows
wallybu
post Mar 12 2012, 09:44 AM
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Buna ziua,

Am si eu problema cu activarea Windows dupa instalarea BitDefender Antivirus Plus 2012 pe un laptop.
SO este Windows Vista Home Premium SP1 preinstalat si activat pe laptop la cumparare in urma cu peste 2 ani.

Am dezinstalat initial antivirusul existent.

Dupa instalarea Bitdefender totul parea OK, dar la restart primesc o eroare de activare Windows:
"An unauthorised change was made to Windows. Windows has discovered a change that will result in limited Windows Functionality."

Ma indruma sa vad online despre ce este vorba dar evident nu am retea... Solutia este logoff si atat.

Eroarea este 0xC004D401 cu descrierea: The security processor reported a system file mismatch error.

Pot porni totusi sistemul in safe mode cu command prompt si apoi cu explorer.exe.
Initial am reusit sa fac un restore la un punct dinaintea instalarii Bitdefender.
M-am incapatanat totusi sa reinstalez Bitdefender iar acum nu mai am nici acel punct de restore...

Aveti idee cum as putea sa refac sistemul functional ?
Am lansat si un tichet TicketID: 201203121006314.

Multumiri.
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Christian
post Mar 12 2012, 03:01 PM
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Buna ziua (IMG:style_emoticons/default/smile.gif)

Bine ati venit pe forum.

In primul rand, ne cerem scuze pentru situatia creata.

Restartati PC-ul in Safe Mode with Networking:

http://www.bitdefender.ro/KB510-ro--Cum-se...-Safe-Mode.html

Descarcati si salvati Bitdefender Uninstall Tool pe Desktop.

http://bitdefender.com/uninstall

Click dreapta pe el si selectati Run as administrator.

Lasati sa termine treaba si restartati normal PC-ul.

Dupa, mergeti in Windows Update si instalat Service Pack 2. Bitdefender 2012 are nevoie de aceasta actualizare pentru a rula corect pe un sistem.

http://windows.microsoft.com/ro-RO/windows...vice-Pack-2-SP2

Dupa, restartati PC-ul si instalati produsul folosind pasii de aici:

http://forum.bitdefender.com/index.php?act...f=203&id=43

Multumim.
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wallybu
post Mar 12 2012, 03:13 PM
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Va multumesc pentru raspunsul prompt.

Partea cu update la SP2 imi va da batai de cap.
Am mai incercat acest update acum un an si mi s-a busit sistemul. Nu am reusit sa-l refac decat revenind la SP1.
Voi incerca totusi, dupa ce voi salva ce am prin laptop.

Multumesc.
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Christian
post Mar 12 2012, 10:35 PM
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Buna seara (IMG:style_emoticons/default/smile.gif)

Va rugam reveniti aici sau pe email(acel tichet) dupa ce instalati actualizarea Windows (IMG:style_emoticons/default/smile.gif)

Va multumim. Noapte buna.
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wallybu
post Mar 15 2012, 10:35 AM
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Buna ziua !

Am reusit update-ul la Vista SP2 si o multime de alte update-uri.
Nu am dezinstalat Bitdefender, era inactiv la momentul update-ului.
Dupa repornire acesta a functionat corect, fara a rula reparare sau reinstalare.

Multumiri pentru ajutor, caz rezolvat !

P.S. Mea culpa, intr-adevar la cerintele de sistem Bitdefender cere Vista SP2 (IMG:style_emoticons/default/smile.gif)
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Christian
post Mar 15 2012, 07:16 PM
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Buna seara.

Va multumim pentru raspuns.

Daca mai aveti nevoie de asistenta, nu ezitati sa ne contactati.

O seara placuta!
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