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> Mobile Security & Antivirus License Move To Another Account, Unable to connect Android market bought Premium to account
9elsen
post Feb 5 2012, 10:45 PM
Post #1


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Posts: 1
Joined: 5-February 12
Member No.: 90,772



Hi

I am unable to connect my Bitdefender Mobile Security Premium to my MyBitdefender account.

My Tablet is the ASUS TF101 (Wi-Fi only) and it is running version 3.2.1 of Android, soon to be 4.0 (IMG:style_emoticons/default/biggrin.gif)

My MyBitdefender account is not using my Gmail, but another mail account, and I used this MyBitdefender account as soon as I enabled Device Admin in Bitdefender Mobile Security Premium.

But when I go to the Anti-Theft on my PC on my account it does not know of my Android device/License?! (IMG:style_emoticons/default/blink.gif)

Now I can see that you can add a license key to your account, but I have not received any Key on my Bitdefender Mobile Security Premium from Android Market. Only the very long order number(The default receipt mail from Android Market for purchases).

How do I solve this?
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Christian
post Feb 6 2012, 05:42 PM
Post #2


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Posts: 13,987
Joined: 27-January 08
From: BitDefender HQ
Member No.: 9,374



Hello (IMG:style_emoticons/default/smile.gif)

Welcome to our forums.

Could you please send me via PM the order ID and your email address?

DO NOT POST THESE INFORMATION ON THE FORUMS!!!

Thank you.
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Christian
post Feb 10 2012, 04:34 PM
Post #3


Bitdefender Support
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Group: Root Admin
Posts: 13,987
Joined: 27-January 08
From: BitDefender HQ
Member No.: 9,374



Hello

Please follow these steps:

1. Log in in Android Market, go to My Applications and update Bitdefender Mobile Security.

2. Now, go to Settings - Applications - Bitdefender Mobile Security - Clear Data;

3. After this, log in in your My Bitdefender Account from your phone https://my.bitdefender.com/ and the 2 account should be merged.

Let me know if the situation is solved now.

Thank you.
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