 Blue Screen |
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Bitdefender Forum > English > Home & Home Office Protection > BitDefender 2011 Products > General module  |
 Dec 19 2011, 03:50 PM
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#1
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Newbie Group: Members Posts: 8 Joined: 29-March 07 From: Belgie Member No.: 91  |
Since a few days I have a problem with spontaneous failure of my pc, get the message blue screen,
However, this is only when I get a virus scan. I have done with the cd in safe mode a virus scan and this has no threat found. I work with Windows 7 Home Premium with Service pack 1 and 32 bitsbesturings system Is here a solution for? Regards Antoon Sinds een paar dagen heb ik een probleem met spontaan uitvallen van mijn pc, krijg de melding Blue screen. Dit komt alleen voor als ik een virus scan uitvoer. Ik heb al met de cd in veilige modus een virus scan gedaan en deze heeft geen bedreiging gevonden. Ik werk met Windows 7 Home Premium en Service pack 1 32 bitsbesturings systeem Is hier een oplossing voor? Mvg Antoon |
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Dec 21 2011, 07:24 AM
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#2
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Bitdefender Support  Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hi
Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If you were already asked to generate the log file, disregard the message above and just post the ticket ID. Thank you. |
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Dec 28 2011, 01:56 PM
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#3
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hi (IMG:style_emoticons/default/smile.gif)
As the new Bitdefender 2012 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version. Apart from the fact that the 2012 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product. Please check out this announcement: http://forum.bitdefender.com/index.php?act...f=210&id=42 Thank you. Happy Holidays! |
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Dec 28 2011, 05:56 PM
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#4
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Newbie Group: Members Posts: 8 Joined: 29-March 07 From: Belgie Member No.: 91 |
QUOTE (Christian @ Dec 28 2011, 03:21 PM)  Hi (IMG:style_emoticons/default/smile.gif) As the new Bitdefender 2012 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version. Apart from the fact that the 2012 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product. Please check out this announcement: http://forum.bitdefender.com/index.php?act...f=210&id=42 Thank you. Happy Holidays! Thanks Christian, Have you already seen to that file that I have sent via PM? Happy holidays to everyone from Belgium Antoon |
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Dec 28 2011, 06:43 PM
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#5
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Welcome back Antoon
Yes, I have analyzed that log. All is looking good, but you have an old version of Bitdefender. Have you upgraded to the latest version? Thank you. Take care. |
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Dec 29 2011, 03:29 PM
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#6
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Newbie Group: Members Posts: 8 Joined: 29-March 07 From: Belgie Member No.: 91 |
QUOTE (Christian @ Dec 28 2011, 08:08 PM) Welcome back Antoon Yes, I have analyzed that log. All is looking good, but you have an old version of Bitdefender. Have you upgraded to the latest version? Thank you. Take care. Hi Christian, I have just upgraded to 2012 Total security, Question: where or how can I change the language in Dutch? Thanks Regards Antoon |
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Dec 29 2011, 04:01 PM
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#7
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Welcome back Antoon (IMG:style_emoticons/default/smile.gif)
For now I recommend you to keep the English version. The Dutch version will be updated in January 2012 with the latest product updates, to match the latest build. The Dutch version is available for download here: Bitdefender Antivirus Plus 2012 Dutch Installer http://download.bitdefender.com/windows/in...r_antivirus.exe Bitdefender Internet Security 2012 Dutch Installer http://download.bitdefender.com/windows/in...r_isecurity.exe Bitdefender Total Security 2012 Dutch Installer http://download.bitdefender.com/windows/in...r_tsecurity.exe Take care. |
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Dec 29 2011, 05:52 PM
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#8
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Newbie Group: Members Posts: 8 Joined: 29-March 07 From: Belgie Member No.: 91 |
Hi Christian,
OK thanks, I keep the English version, The installation is successful and I get during the scan no more bleu screen. However, if it comes back you hear from me (IMG:style_emoticons/default/rolleyes.gif) . I wish you happy holidays and to everyone who reads this. Greetings from Belgium. Antoon |
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Dec 29 2011, 07:27 PM
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#9
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hi Antoon
Thank you for your feedback. Since this case is resolved, I declare this topic closed. Happy New Year! |
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Lo-Fi Version | Time is now: 24th May 2013 - 01:15 AM |