[resolved In Bitdefender 2013] Toolbar Add-on And Thunderbird, Not functioning properly. Options

[Christian]

Hello (IMG:style_emoticons/default/smile.gif)

Welcome back.

Yes, you can try to add those email addresses to Spammers' List. Let me know the results.

I will also conduct some tests regarding this.

Take care.

[Christian]

Hello everyone (IMG:style_emoticons/default/smile.gif)

Please read this announcement and let me know if everything is OK now.

http://forum.bitdefender.com/index.php?sho...st&p=139833

Have a great weekend!

[Katherine.]

Hi Christian,

Thank-you!!! The toolbar now works perfectly! (IMG:style_emoticons/default/biggrin.gif)

[Christian]

Hello (IMG:style_emoticons/default/smile.gif)

I am glad to hear that.

Thank you for your feedback.

Have a great week!

[golfe]

First, please thank the Bitdefender folks (you too Christian) for addressing this item. (IMG:style_emoticons/default/smile.gif)

Unfortunately, I cannot claim that the bdtoolbar is functioning perfectly. I am still having some issues.

Here is what is working for me:
1) When I highlight a message, all bdtoolbar buttons become active and can be clicked on (see attached image)
2) "Is Spam" button moves spam to trash
3) "Not Spam" button moves "spam" from trash back to Inbox
4) "Settings" button allows me to open the settings for the bdtoolbar

Here is what is not working for me:
1) "Add Spammer", "Add Friend", "Spammers", and "Friends" buttons can be clicked, but nothing happens after I click them.
What is the desired functionality of the "Add Spammer" and "Add Friend" buttons? When I add spammers or friends, are they supposed to be added to Thunderbird's internal list or to Bitdefender's module (see image)? I tried to add a friend, but the email address did not appear in the Bitdefender "Configure Friends List". Regardless, I also do not see a confirmation window when I attempt to add friend or add spammer, so that is not working for me either (see image).

Finally, pressing either the Spammers or Friends button does not open any lists for me to manage. So those are not working for me.

Do I need to reinstall Bitdefender again?

Katherine, are you seeing these same issues or are all your buttons working perfectly?

Attached File(s)

 Capture2.PNG ( 14.33K ) Number of downloads: 9
 Snip1.PNG ( 12.87K ) Number of downloads: 11
 Capture3.PNG ( 21.49K ) Number of downloads: 11

 

[Katherine.]

Actually, after reading your post, I'm having much the same problems.

I can click the buttons, but when I click the "Add Spammer", "Add Friend", "Spammers", and "Friends" buttons, nothing appears to happen.

[golfe]

Actually, after reading your post, I'm having much the same problems.

I can click the buttons, but when I click the "Add Spammer", "Add Friend", "Spammers", and "Friends" buttons, nothing appears to happen.

Anyone else still having issues with the bdtoolbar in Thunderbird?

[golfe]

Hi Christian. (IMG:style_emoticons/default/smile.gif)

Has this item been escalated again? It seems that the bdtoolbar isn't yet fully functioning.

Thanks!

[Katherine.]

My toolbar is now back to how it was before (all buttons 'greyed' out except for spammers, friends, and settings, although the only one that seems to do something is the settings button).


(IMG:style_emoticons/default/smile.gif)

[Christian]

Hello everyone (IMG:style_emoticons/default/smile.gif)

Welcome back.

For now, I only have an ETA, the update is scheduled for build 15.0.40.xxxx and now this is supposed to be out in May 2012.

Thank you in advance for your patience and cooperation.

Have a great weekend!

[golfe]

Thank you for the update on this item, Christian! It is appreciated.

We look forward to having this issue fixed in the coming weeks. (IMG:style_emoticons/default/smile.gif)

[Katherine.]

Thanks Christian! (IMG:style_emoticons/default/smile.gif)

[Christian]

Hi (IMG:style_emoticons/default/smile.gif)

You are most welcome

We are doing our best to solve this ASAP.

Also, we are trying to implement also a new feature that was requested here on the forums:

http://forum.bitdefender.com/index.php?showtopic=33589

Check it out and let me know if you find it useful.

Have a great week!

[golfe]

Hi (IMG:style_emoticons/default/smile.gif)

You are most welcome

We are doing our best to solve this ASAP.

Also, we are trying to implement also a new feature that was requested here on the forums:

http://forum.bitdefender.com/index.php?showtopic=33589

Check it out and let me know if you find it useful.

Have a great week!

Yes, I think that would be useful. If I were developing this item it would be implemented the following way (this example assumes Spam, but could be implemented very similarly to the Friends list):
1) Spammer message arrives
2) Click [Add Spammer] button
3) Drop-down appears allowing for one of the following four options: 1) Block by full address (MMM@123.com); 2) Block by domain (@123.com); 3) Block by ID (MMM@); 4) Block by wild - user defined using * (*M@12*) [This last one maybe isn't necessary, but I can see it being a very powerful filter]
4) Spammer added to bdtoolbar AND added to main Bitdefender console lists
5) Spam message moved to deleted items/spam folder

In the example above, you can imagine "block" being replaced with "allow" for a Friends list.

[Christian]

Hello (IMG:style_emoticons/default/smile.gif)

Interesting idea, I will forward it to the Antispam Labs (IMG:style_emoticons/default/smile.gif)

Thank you for your feedback.

I will post here when I have new data regarding the toolbar.

Take care.

[columbo]

Thanks from me too on the update info Christian......nice change up on the avatar. (IMG:style_emoticons/default/cool.gif)

[Christian]

Hi (IMG:style_emoticons/default/smile.gif)

Welcome back!

Yep, I did change it to refresh my profile.

You are most welcome!

I will keep you up to date with the progress.

Take care.

[GregF84]

Hi

I'm having a different issue with Thunderbird, I didn't see anyone post about this on this thread, but I apologize if this has been addressed already. My toolbar works fine, except for the "is Spam' button. It does try to perform an action, but when it wants to move the message, I get an error message that says "my spam folder is full". And when a spam message gets filtered by Bitdefender it goes to my inbox (mark as spam) so I have to delete it manually. I run 3 mail accounts on Thunderbird, all POP servers, my Thunderbird version is Version 12.0.1, my bitdefender 2012 build is 15.0.38.1605. Any ideas?

[Christian]

Hello (IMG:style_emoticons/default/smile.gif)

Do you use the English version of Bitdefender?

IF so, please install this version and let me know if everything is OK(just for your case).

http://forum.bitdefender.com/index.php?sho...st&p=143091

Take care.

[GregF84]

Hello (IMG:style_emoticons/default/smile.gif)

Do you use the English version of Bitdefender?

IF so, please install this version and let me know if everything is OK(just for your case).

http://forum.bitdefender.com/index.php?sho...st&p=143091

Take care.

Hi Christian, yes I use english version. What I've done now Is revert back to Thunderbird version 10, this has fixed my problem. Will only update it to 12 once I know issue has been fixed, fir now I am content with Thunderbird 10 as I havent had any issues with it.