 lukyshining google redirect |
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 Dec 5 2011, 04:46 PM
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#1
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Newbie Group: Members Posts: 8 Joined: 4-December 11 Member No.: 83,752  |
Hi,
I met same google went to other unexpected website problem. I used your recommend Bitdefender to creat a log, but it is too large, 9M. I could not attach it. Could you send me your email and help me out? Thanks! Ting lukyshining@gmail.com QUOTE (Cristi Raducu @ Sep 12 2011, 11:22 AM)  Recently the google redirects are caused due to an infected Add-on/Extension in Firefox called: XUL Cache. You should remove it immediately no matter if Firefox is your default browser or not. |
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Dec 5 2011, 04:58 PM
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#2
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Bitdefender Support  Group: Root Admin Posts: 13,563 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hi and welcome to our forums.
Please tell me, which version of Bitdefender are you currently using? Thank you. |
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Dec 5 2011, 06:05 PM
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#3
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Newbie Group: Members Posts: 8 Joined: 4-December 11 Member No.: 83,752 |
It is 0.2.0.448.
I downloaded from your former forum link. Thanks! QUOTE (lukyshining @ Dec 5 2011, 12:11 PM) Hi, I met same google went to other unexpected website problem. I used your recommend Bitdefender to creat a log, but it is too large, 9M. I could not attach it. Could you send me your email and help me out? Thanks! Ting lukyshining@gmail.com |
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Dec 5 2011, 06:07 PM
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#4
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Bitdefender Support Group: Root Admin Posts: 13,563 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello
I am not talking about the extension from the browser, I am talking about the desktop product installed on your machine. Select Bitdefender tray icon-near the clock-right click on it and choose About. It should be a number there. Post it here. Thank you. |
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Dec 8 2011, 01:53 PM
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#5
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Newbie Group: Members Posts: 8 Joined: 4-December 11 Member No.: 83,752 |
Description
File description Bitdefender System Log Type Application File version 0.2.0.448 Product name Bitdefender System Log Product version 0.2.0.448 Copyright © Bitdefender S.R.L Size 3.22 MB Original filename bdsyslog. exe That's what I got from the detail. Is that what you want? I downloaded it from one of your reply from former issues. I don't know why this time I got a small log, 134k, but I am not permitted to upload this tye of file. Ting QUOTE (Cristi B. @ Dec 5 2011, 01:32 PM) Hello I am not talking about the extension from the browser, I am talking about the desktop product installed on your machine. Select Bitdefender tray icon-near the clock-right click on it and choose About. It should be a number there. Post it here. Thank you. |
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Dec 8 2011, 02:02 PM
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#6
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Newbie Group: Members Posts: 8 Joined: 4-December 11 Member No.: 83,752 |
Could you tell me a email address, I can upload from emal.
Ting QUOTE (Cristi B. @ Dec 5 2011, 01:32 PM) Hello I am not talking about the extension from the browser, I am talking about the desktop product installed on your machine. Select Bitdefender tray icon-near the clock-right click on it and choose About. It should be a number there. Post it here. Thank you. |
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Dec 8 2011, 09:49 PM
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#7
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Veteran Poster Group: Regular Bitdefender Poster Posts: 1,308 Joined: 2-August 10 From: Tampa, FL USA Member No.: 35,640 |
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Dec 9 2011, 12:29 AM
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#8
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Newbie Group: Members Posts: 8 Joined: 4-December 11 Member No.: 83,752 |
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Dec 9 2011, 12:34 AM
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#9
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Veteran Poster Group: Regular Bitdefender Poster Posts: 1,308 Joined: 2-August 10 From: Tampa, FL USA Member No.: 35,640 |
QUOTE (lukyshining @ Dec 8 2011, 07:54 PM) I did it. Thanks! You're welcome. (IMG:style_emoticons/default/smile.gif) Please be patient and give Chris some time to read your PM & investigate the uploaded file. Regards, |
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Dec 12 2011, 03:07 PM
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#10
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Newbie Group: Members Posts: 8 Joined: 4-December 11 Member No.: 83,752 |
Hi Cristi,
I sent my log to the link. http://www.sendspace.com/file/vvy68d It is always not in the sent box, so I am not sure whether you received it or not. Thanks! Ting lukyshining@gmail.com QUOTE (lukyshining @ Dec 8 2011, 09:18 AM) Description File description Bitdefender System Log Type Application File version 0.2.0.448 Product name Bitdefender System Log Product version 0.2.0.448 Copyright © Bitdefender S.R.L Size 3.22 MB Original filename bdsyslog. exe That's what I got from the detail. Is that what you want? I downloaded it from one of your reply from former issues. I don't know why this time I got a small log, 134k, but I am not permitted to upload this tye of file. Ting |
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Dec 12 2011, 03:19 PM
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#11
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Bitdefender Support Group: Root Admin Posts: 13,563 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello
I've search my PM for your message. It's not there. I have sent that file to our lab. Thank you. |
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Dec 19 2011, 03:31 PM
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#12
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Newbie Group: Members Posts: 8 Joined: 4-December 11 Member No.: 83,752 |
Hi Chris,
Do you have any idea how to solve the problem now? I am afraid I have to reset my system. My firewall seems not to be turned on. Best, Ting QUOTE (Chris @ Dec 12 2011, 10:44 AM) Hello I've search my PM for your message. It's not there. I have sent that file to our lab. Thank you. |
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Dec 20 2011, 07:33 PM
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#13
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Bitdefender Support Group: Root Admin Posts: 13,563 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Welcome back.
Please remove all the extensions from your browsers and reboot your machine. After that repair Bitdefender using these instructions: http://forum.bitdefender.com/index.php?showtopic=31145 Thank you. |
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Dec 21 2011, 03:33 PM
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#14
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Newbie Group: Members Posts: 8 Joined: 4-December 11 Member No.: 83,752 |
I have restored my system for some other virus, finally.
Thank you all the same! Ting QUOTE (Christian @ Dec 20 2011, 02:58 PM) Welcome back. Please remove all the extensions from your browsers and reboot your machine. After that repair Bitdefender using these instructions: http://forum.bitdefender.com/index.php?showtopic=31145 Thank you. |
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Dec 22 2011, 01:11 PM
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#15
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Bitdefender Support Group: Root Admin Posts: 13,563 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hi Ting
Thank you for your feedback. Should you require any assistance, don't hesitate. Have a nice day. |
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