Welcome Guest ( Log In | Register )

 
Reply to this topicStart new topic
> lukyshining google redirect
lukyshining
post Dec 5 2011, 06:11 PM
Post #1


Newbie


Group: Members
Posts: 8
Joined: 4-December 11
Member No.: 83,752



Hi,
I met same google went to other unexpected website problem.

I used your recommend Bitdefender to creat a log, but it is too large, 9M. I could not attach it. Could you send me your email and help me out?

Thanks!

Ting

lukyshining@gmail.com


QUOTE (Cristi Raducu @ Sep 12 2011, 11:22 AM) *
Recently the google redirects are caused due to an infected Add-on/Extension in Firefox called: XUL Cache.
You should remove it immediately no matter if Firefox is your default browser or not.

Go to the top of the page
 
+Quote Post
Christian
post Dec 5 2011, 06:23 PM
Post #2


Bitdefender Support
******

Group: Root Admin
Posts: 14,009
Joined: 27-January 08
From: BitDefender HQ
Member No.: 9,374



Hi and welcome to our forums.

Please tell me, which version of Bitdefender are you currently using?

Thank you.
Go to the top of the page
 
+Quote Post
lukyshining
post Dec 5 2011, 07:30 PM
Post #3


Newbie


Group: Members
Posts: 8
Joined: 4-December 11
Member No.: 83,752



It is 0.2.0.448.
I downloaded from your former forum link.

Thanks!

QUOTE (lukyshining @ Dec 5 2011, 12:11 PM) *
Hi,
I met same google went to other unexpected website problem.

I used your recommend Bitdefender to creat a log, but it is too large, 9M. I could not attach it. Could you send me your email and help me out?

Thanks!

Ting

lukyshining@gmail.com

Go to the top of the page
 
+Quote Post
Christian
post Dec 5 2011, 07:32 PM
Post #4


Bitdefender Support
******

Group: Root Admin
Posts: 14,009
Joined: 27-January 08
From: BitDefender HQ
Member No.: 9,374



Hello

I am not talking about the extension from the browser, I am talking about the desktop product installed on your machine.

Select Bitdefender tray icon-near the clock-right click on it and choose About. It should be a number there.

Post it here. Thank you.
Go to the top of the page
 
+Quote Post
lukyshining
post Dec 8 2011, 03:18 PM
Post #5


Newbie


Group: Members
Posts: 8
Joined: 4-December 11
Member No.: 83,752



Description
File description Bitdefender System Log
Type Application
File version 0.2.0.448
Product name Bitdefender System Log
Product version 0.2.0.448
Copyright © Bitdefender S.R.L
Size 3.22 MB
Original filename bdsyslog. exe


That's what I got from the detail. Is that what you want? I downloaded it from one of your reply from former issues.

I don't know why this time I got a small log, 134k, but I am not permitted to upload this tye of file.

Ting


QUOTE (Cristi B. @ Dec 5 2011, 01:32 PM) *
Hello

I am not talking about the extension from the browser, I am talking about the desktop product installed on your machine.

Select Bitdefender tray icon-near the clock-right click on it and choose About. It should be a number there.

Post it here. Thank you.

Go to the top of the page
 
+Quote Post
lukyshining
post Dec 8 2011, 03:27 PM
Post #6


Newbie


Group: Members
Posts: 8
Joined: 4-December 11
Member No.: 83,752



Could you tell me a email address, I can upload from emal.

Ting
QUOTE (Cristi B. @ Dec 5 2011, 01:32 PM) *
Hello

I am not talking about the extension from the browser, I am talking about the desktop product installed on your machine.

Select Bitdefender tray icon-near the clock-right click on it and choose About. It should be a number there.

Post it here. Thank you.

Go to the top of the page
 
+Quote Post
nikki605
post Dec 8 2011, 11:14 PM
Post #7


Veteran Poster
****

Group: Regular Bitdefender Poster
Posts: 1,308
Joined: 2-August 10
From: Tampa, FL USA
Member No.: 35,640



QUOTE (lukyshining @ Dec 8 2011, 09:27 AM) *
Could you tell me a email address, I can upload from emal.

Ting

Upload the file to SendSpace.com as described in this post and send the download link in a PM to Chris.

Regards,
Go to the top of the page
 
+Quote Post
lukyshining
post Dec 9 2011, 01:54 AM
Post #8


Newbie


Group: Members
Posts: 8
Joined: 4-December 11
Member No.: 83,752



I did it. Thanks!



QUOTE (nikki605 @ Dec 8 2011, 05:14 PM) *
Upload the file to SendSpace.com as described in this post and send the download link in a PM to Chris.

Regards,

Go to the top of the page
 
+Quote Post
nikki605
post Dec 9 2011, 01:59 AM
Post #9


Veteran Poster
****

Group: Regular Bitdefender Poster
Posts: 1,308
Joined: 2-August 10
From: Tampa, FL USA
Member No.: 35,640



QUOTE (lukyshining @ Dec 8 2011, 07:54 PM) *
I did it. Thanks!

You're welcome. (IMG:style_emoticons/default/smile.gif) Please be patient and give Chris some time to read your PM & investigate the uploaded file.

Regards,
Go to the top of the page
 
+Quote Post
lukyshining
post Dec 12 2011, 04:32 PM
Post #10


Newbie


Group: Members
Posts: 8
Joined: 4-December 11
Member No.: 83,752



Hi Cristi,
I sent my log to the link.

http://www.sendspace.com/file/vvy68d

It is always not in the sent box, so I am not sure whether you received it or not.

Thanks!

Ting

lukyshining@gmail.com
QUOTE (lukyshining @ Dec 8 2011, 09:18 AM) *
Description
File description Bitdefender System Log
Type Application
File version 0.2.0.448
Product name Bitdefender System Log
Product version 0.2.0.448
Copyright © Bitdefender S.R.L
Size 3.22 MB
Original filename bdsyslog. exe


That's what I got from the detail. Is that what you want? I downloaded it from one of your reply from former issues.

I don't know why this time I got a small log, 134k, but I am not permitted to upload this tye of file.

Ting

Go to the top of the page
 
+Quote Post
Christian
post Dec 12 2011, 04:44 PM
Post #11


Bitdefender Support
******

Group: Root Admin
Posts: 14,009
Joined: 27-January 08
From: BitDefender HQ
Member No.: 9,374



Hello

I've search my PM for your message. It's not there.

I have sent that file to our lab. Thank you.
Go to the top of the page
 
+Quote Post
lukyshining
post Dec 19 2011, 04:56 PM
Post #12


Newbie


Group: Members
Posts: 8
Joined: 4-December 11
Member No.: 83,752



Hi Chris,
Do you have any idea how to solve the problem now? I am afraid I have to reset my system. My firewall seems not to be turned on.
Best,

Ting

QUOTE (Chris @ Dec 12 2011, 10:44 AM) *
Hello

I've search my PM for your message. It's not there.

I have sent that file to our lab. Thank you.

Go to the top of the page
 
+Quote Post
Christian
post Dec 20 2011, 08:58 PM
Post #13


Bitdefender Support
******

Group: Root Admin
Posts: 14,009
Joined: 27-January 08
From: BitDefender HQ
Member No.: 9,374



Welcome back.

Please remove all the extensions from your browsers and reboot your machine.

After that repair Bitdefender using these instructions:

http://forum.bitdefender.com/index.php?showtopic=31145

Thank you.
Go to the top of the page
 
+Quote Post
lukyshining
post Dec 21 2011, 04:58 PM
Post #14


Newbie


Group: Members
Posts: 8
Joined: 4-December 11
Member No.: 83,752



I have restored my system for some other virus, finally.
Thank you all the same!

Ting


QUOTE (Christian @ Dec 20 2011, 02:58 PM) *
Welcome back.

Please remove all the extensions from your browsers and reboot your machine.

After that repair Bitdefender using these instructions:

http://forum.bitdefender.com/index.php?showtopic=31145

Thank you.

Go to the top of the page
 
+Quote Post
Christian
post Dec 22 2011, 02:36 PM
Post #15


Bitdefender Support
******

Group: Root Admin
Posts: 14,009
Joined: 27-January 08
From: BitDefender HQ
Member No.: 9,374



Hi Ting

Thank you for your feedback.

Should you require any assistance, don't hesitate.

Have a nice day.
Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 



RSS Lo-Fi Version Time is now: 21st October 2014 - 11:20 AM