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> Installation Gets Stuck At "install Files"
EmilyA
post Nov 20 2011, 02:47 PM
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Member No.: 81,998



Greetings, I am having a problem installing Bitdefender:

1. Bitdefender Internet Security 2012
2. Windows Vista, 32-bit
3. 1918 MB RAM
4. During first installation attempt, received error "Fatal error during installation."


I purchased Bitdefender online today, and downloaded the installation kit to my desktop. The first time I tried to install the product, I was prompted to uninstall McAfee from my computer. I did so, and rebooted. The, I started the installation process again, but received the error "fatal error during installation." I read some proposed solutions from the Bitdefender forum, "unblocked" the installation kit from the kit's properties menu, and rebooted again.

Now, when I try to install the software, the program gets stuck at 0% at the "Installing files" part of the installation process.

Please advise.

Thank you,
Emily
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EmilyA
post Nov 22 2011, 08:12 PM
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Member No.: 81,998



Update: I tried to uninstall Bitdefender from my computer using the uninstall kit available here: http://www.bitdefender.com/uninstall. I downloaded the kit to my desktop, ran it, rebooted my computer, then tried to reinstall Bitdefender Internet Security using the original installation kit. Now, when try to start the installation kit, it does not accept my license number.

Please advise.

Emily
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Christian
post Nov 29 2011, 07:13 PM
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Bitdefender Support
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Posts: 14,004
Joined: 27-January 08
From: BitDefender HQ
Member No.: 9,374



Hi Emily

What error message do you receive when you enter the key in the product?

We are looking forward to hearing from you. (IMG:style_emoticons/default/smile.gif)
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EmilyA
post Dec 1 2011, 11:13 PM
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Greetings,

I'm assuming that my license number was reset after I sent a separate email to Customer Service. Between that and downloading the other installation kit, I was able to install Bitdefender.

Thank you.

Emily
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Christian
post Dec 2 2011, 12:55 AM
Post #5


Bitdefender Support
******

Group: Root Admin
Posts: 14,004
Joined: 27-January 08
From: BitDefender HQ
Member No.: 9,374



Hi (IMG:style_emoticons/default/smile.gif)

If you need any further assistance on this issue, please feel free to let us know.

Take care.
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