 Bitdefender For Unices Crashes On Run |
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 Oct 26 2011, 10:05 AM
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#1
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Newbie Group: Members Posts: 11 Joined: 4-January 11 Member No.: 40,856  |
After the last update, when starting a scan on any directory Bitdefender crashes right after starting to load the antivirus engines.
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Oct 26 2011, 10:27 AM
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#2
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Newbie Group: Members Posts: 11 Joined: 4-January 11 Member No.: 40,856 |
QUOTE (joebubba @ Oct 26 2011, 05:30 AM)  After the last update, when starting a scan on any directory Bitdefender crashes right after starting to load the antivirus engines. I am running Ubuntu 64 11.04 Natty with the 2.6.38-12 kernel. |
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Oct 26 2011, 01:07 PM
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#3
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Regular Poster  Group: Technical Support Posts: 265 Joined: 24-August 11 Member No.: 71,793 |
Hi Joe,
Please run the command and provide us an update status of the issue. cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done Regards, Andrei QUOTE (joebubba @ Oct 26 2011, 01:52 PM) I am running Ubuntu 64 11.04 Natty with the 2.6.38-12 kernel. |
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Oct 26 2011, 11:42 PM
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#4
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Newbie Group: Members Posts: 11 Joined: 4-January 11 Member No.: 40,856 |
QUOTE (andionescu @ Oct 26 2011, 08:32 AM) Hi Joe, Please run the command and provide us an update status of the issue. cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done Regards, Andrei Ran command using sudo: this is the result: sudo cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done touch: cannot touch `/opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64': Permission denied BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64 Copyright © 1996-2009 BitDefender. All rights reserved. This program is licensed for home or personal use only. Usage in an office or production environment represents a violation of the license terms Error: You need superuser privileges in order to perform an update ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists Then ran in root level terminal window: BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64 Copyright © 1996-2009 BitDefender. All rights reserved. This program is licensed for home or personal use only. Usage in an office or production environment represents a violation of the license terms sdx.ivd updated sdx.ivd updated cevakrnl.rv8 ... updated cevakrnl.rv8 updated e_spyw.i28 ... updated e_spyw.i28 updated cran.ivd updated cran.ivd updated cevakrnl.xmd updated cevakrnl.xmd updated engines.cvd updated engines.cvd updated xcookies.xmd updated xcookies.xmd updated cevakrnl.rv5 ..... updated MD5 mismatch for the new file emalware.540 .................................. updated emalware.540 updated cevakrnl.rv4 ................................................................................ ....... updated cevakrnl.rv4 updated cevakrnl.rv3 ....... updated cevakrnl.rv3 updated update.txt updated cevakrnl.rv5 ............................................................................... updated bdcore.so.linux-x86_64 ........ updated Update succeeded. ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists root@bubba:/home/bubba# touch: cannot touch `/opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64': Permission denied > BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64 > Copyright © 1996-2009 BitDefender. All rights reserved. > This program is licensed for home or personal use only. > Usage in an office or production environment represents > a violation of the license terms > > Error: You need superuser privileges in order to perform an update > ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists Still crashes. This post has been edited by joebubba: Oct 26 2011, 11:45 PM |
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Oct 27 2011, 11:00 AM
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#5
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Newbie Group: Regular Bitdefender Poster Posts: 21 Joined: 2-August 10 Member No.: 35,643 |
I am having the same issue. It looks like it started after an update on 10/25/2011. The scanner tries to load the plugins and then dumps out with a seg fault.
When I ran the command above, I got the same output as joebubba. Running this on Ubuntu 10.04.3 x64 at the moment. |
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 Oct 27 2011, 02:27 PM
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#6
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Newbie Group: Members Posts: 2 Joined: 27-October 11 Member No.: 78,931 |
Same issue. Bitdefender crashes when starting to load antivirus engines. This issue occurs after installed update on 27 Oct 2011. Running on Ubuntu 10.04 LTS x64 (Lucid). Any solution for this issue? (IMG:style_emoticons/default/smile.gif)
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Oct 27 2011, 03:29 PM
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#7
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Regular Poster Group: Technical Support Posts: 265 Joined: 24-August 11 Member No.: 71,793 |
Hi Jacky,
Did you tried the procedure from the second post? Regards, Andrei QUOTE (jacky111 @ Oct 27 2011, 05:52 PM) Same issue. Bitdefender crashes when starting to load antivirus engines. This issue occurs after installed update on 27 Oct 2011. Running on Ubuntu 10.04 LTS x64 (Lucid). Any solution for this issue? (IMG:style_emoticons/default/smile.gif)
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Oct 27 2011, 03:35 PM
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#8
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Regular Poster Group: Technical Support Posts: 265 Joined: 24-August 11 Member No.: 71,793 |
Please run as root:
# rm /opt/BitDefender-scanner/var/lib/scan/bdcore.so # ln -s /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64 /opt/BitDefender-scanner/var/lib/scan/bdcore.so This should solve the issue. Andrei QUOTE (joebubba @ Oct 27 2011, 03:07 AM) Ran command using sudo: this is the result: sudo cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done touch: cannot touch `/opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64': Permission denied BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64 Copyright © 1996-2009 BitDefender. All rights reserved. This program is licensed for home or personal use only. Usage in an office or production environment represents a violation of the license terms Error: You need superuser privileges in order to perform an update ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists Then ran in root level terminal window: BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64 Copyright © 1996-2009 BitDefender. All rights reserved. This program is licensed for home or personal use only. Usage in an office or production environment represents a violation of the license terms sdx.ivd updated sdx.ivd updated cevakrnl.rv8 ... updated cevakrnl.rv8 updated e_spyw.i28 ... updated e_spyw.i28 updated cran.ivd updated cran.ivd updated cevakrnl.xmd updated cevakrnl.xmd updated engines.cvd updated engines.cvd updated xcookies.xmd updated xcookies.xmd updated cevakrnl.rv5 ..... updated MD5 mismatch for the new file emalware.540 .................................. updated emalware.540 updated cevakrnl.rv4 ................................................................................ ....... updated cevakrnl.rv4 updated cevakrnl.rv3 ....... updated cevakrnl.rv3 updated update.txt updated cevakrnl.rv5 ............................................................................... updated bdcore.so.linux-x86_64 ........ updated Update succeeded. ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists root@bubba:/home/bubba# touch: cannot touch `/opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64': Permission denied > BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64 > Copyright © 1996-2009 BitDefender. All rights reserved. > This program is licensed for home or personal use only. > Usage in an office or production environment represents > a violation of the license terms > > Error: You need superuser privileges in order to perform an update > ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists Still crashes. |
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 Oct 27 2011, 03:39 PM
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#9
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Newbie Group: Members Posts: 3 Joined: 27-October 11 Member No.: 78,946 |
I am having the same issue. It looks like it started after an update on 27/10/11 Ubuntu 11.04 64bit
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Oct 27 2011, 03:53 PM
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#10
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Regular Poster Group: Technical Support Posts: 265 Joined: 24-August 11 Member No.: 71,793 |
Hi Colin,
Did you tried the procedure above? Regards, Andrei QUOTE (colin113 @ Oct 27 2011, 07:04 PM) I am having the same issue. It looks like it started after an update on 27/10/11 Ubuntu 11.04 64bit |
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Oct 27 2011, 04:16 PM
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#11
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Newbie Group: Members Posts: 3 Joined: 27-October 11 Member No.: 78,946 |
QUOTE (andionescu @ Oct 27 2011, 05:18 PM) Hi Colin, Did you tried the procedure above? Regards, Andrei |
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Oct 27 2011, 04:33 PM
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#12
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Newbie Group: Members Posts: 11 Joined: 4-January 11 Member No.: 40,856 |
I ran the TWO commands. Worked. No longer crashes.
For noobs: do not include the # in your copy. Copy and execute the lines as TWO commands...should work! Thanks for the help!!!! Joe |
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Oct 27 2011, 05:49 PM
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#13
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Newbie Group: Members Posts: 3 Joined: 27-October 11 Member No.: 78,946 |
I ran the TWO commands. Working. No longer crashes.
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Oct 27 2011, 06:17 PM
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#14
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Newbie Group: Regular Bitdefender Poster Posts: 21 Joined: 2-August 10 Member No.: 35,643 |
QUOTE (andionescu @ Oct 27 2011, 09:00 AM) Please run as root: # rm /opt/BitDefender-scanner/var/lib/scan/bdcore.so # ln -s /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64 /opt/BitDefender-scanner/var/lib/scan/bdcore.so This should solve the issue. Andrei Thank you. That got it working on my system. Was that caused by an update? |
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Oct 28 2011, 02:32 PM
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#15
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Regular Poster Group: Technical Support Posts: 265 Joined: 24-August 11 Member No.: 71,793 |
Hi guys,
Probably caused by an update.Don't know for sure but I will keep you posted. All have a nice weekend. Andrei QUOTE (MoonUnit @ Oct 27 2011, 09:42 PM) Thank you. That got it working on my system. Was that caused by an update? |
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Oct 28 2011, 05:03 PM
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#16
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Newbie Group: Regular Bitdefender Poster Posts: 25 Joined: 12-August 11 Member No.: 70,414 |
I run the two commands and the GUI loads, but now engines fail to load.
Any Idea? Thanks in advance |
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Oct 28 2011, 05:11 PM
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#17
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Newbie Group: Members Posts: 2 Joined: 27-October 11 Member No.: 78,931 |
Hi Andrei,
I ran the 2 commands, no crashes but facing another issue. Failed to load the antivirus engines. The Core Status, Version - stated engines not loaded in the GUI. Any other solutions? Thanks. |
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Oct 30 2011, 11:41 AM
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#18
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Newbie Group: Members Posts: 1 Joined: 30-October 11 Member No.: 79,278 |
QUOTE (jacky111 @ Oct 28 2011, 07:36 PM) Hi Andrei, I ran the 2 commands, no crashes but facing another issue. Failed to load the antivirus engines. The Core Status, Version - stated engines not loaded in the GUI. Any other solutions? Thanks. THE SAME! Failed to load the antivirus engines. Lubuntu 11.10 64-bit. |
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Oct 31 2011, 03:05 AM
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#19
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Newbie Group: Members Posts: 6 Joined: 31-October 11 From: Texas Member No.: 79,336 |
I've had the same issue and as the Tech Support suggestion works, the reason why the engine does not load is because the file /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64 does not exist, therefore the link that is created in the second line points to non-existent file. If we could possibly get the file, then it should, in theory, work.
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Oct 31 2011, 03:36 AM
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#20
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Newbie Group: Members Posts: 6 Joined: 31-October 11 From: Texas Member No.: 79,336 |
After further examination and evaluation, I did the following commands from root:
# rm /opt/BitDefender-scanner/var/lib/scan/bdcore.so # cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done Now, I do not receive an error when started BD, but in the GUI the status of the engine is not running. Andionescu, please advise of further actions. Note to others: When you see # in a forum involving Linux or other UNIX based platforms, it simply means that the commands following must be done from root or preceding it with the sudo command in OS's that support sudo. For those involved with recent posts, the second line actually created the missing file I mentioned before, but it also creates the link for you, so you want to make sure you do the command starting with the rm so that the bdcore.so softlink is deleted prior to running the command. |
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