 New Profile User Cannot Login After Installing Bitdefender |
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 Sep 21 2011, 02:32 AM
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#1
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Newbie Group: Members Posts: 1 Joined: 21-September 11 Member No.: 74,647  |
new user cannot login/create profile after installing bitdefender
client computer is windows 7 enterprise 64bit domain connected with active directory bitdefender version 3.5.2.153 situation: when a computer is not yet installed with bitdefender, user can login. even new user. after installing bitdefender. old user that already have profile can still login but when a new user will login, they cannot go through and windows message: the user profile service failed the logon. user profile cannot be loaded Please help.. thank you.. |
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Sep 21 2011, 12:54 PM
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#2
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Regular Poster  Group: Technical Support Posts: 265 Joined: 24-August 11 Member No.: 71,793 |
Hi Civic_Racer,
The Bitdefender Support Team already contact you by email regarding the issue reported. Regards, Andrei QUOTE (Civic_Racer @ Sep 21 2011, 05:57 AM)  new user cannot login/create profile after installing bitdefender client computer is windows 7 enterprise 64bit domain connected with active directory bitdefender version 3.5.2.153 situation: when a computer is not yet installed with bitdefender, user can login. even new user. after installing bitdefender. old user that already have profile can still login but when a new user will login, they cannot go through and windows message: the user profile service failed the logon. user profile cannot be loaded Please help.. thank you.. |
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Feb 23 2012, 12:53 AM
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#3
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Newbie Group: Members Posts: 3 Joined: 28-February 11 Member No.: 49,516 |
I am experiencing the same problem,
new user cannot login/create profile after installing bitdefender client computer is windows 7 enterprise 64bit domain connected with active directory bitdefender version 3.5.2.242 same situation: when a computer is not yet installed with bitdefender, user can login. even new user. after installing bitdefender. old user that already have profile can still login but when a new user will login, they cannot go through and windows message: the user profile service failed the logon. user profile cannot be loaded Please help.. thank you.. |
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Feb 23 2012, 11:57 AM
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#4
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Regular Poster Group: Technical Support Posts: 265 Joined: 24-August 11 Member No.: 71,793 |
i Itdave,
is there any error mesage that appears when users are trying to log on/off? Also what version of Internet Explorer is present on your client computers? Regards, Andi QUOTE (itdave @ Feb 23 2012, 03:18 AM) I am experiencing the same problem, new user cannot login/create profile after installing bitdefender client computer is windows 7 enterprise 64bit domain connected with active directory bitdefender version 3.5.2.242 same situation: when a computer is not yet installed with bitdefender, user can login. even new user. after installing bitdefender. old user that already have profile can still login but when a new user will login, they cannot go through and windows message: the user profile service failed the logon. user profile cannot be loaded Please help.. thank you.. |
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Feb 23 2012, 04:27 PM
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#5
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Newbie Group: Members Posts: 3 Joined: 28-February 11 Member No.: 49,516 |
The error I get when I try to logon with a another user account is:
The User Profile Service failed the logon. User Profile cannot be loaded. IE9 is what we are using. Thanks |
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Feb 27 2012, 04:00 AM
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#6
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Regular Poster Group: Technical Support Posts: 265 Joined: 24-August 11 Member No.: 71,793 |
Hi ITDave,
Thank you for your post and I'm sorry for the late reply. Please read more about the cause of this issue and delete the file iesqmdata0.sqm described in the Microsoft article below: http://social.technet.microsoft.com/Forums...738a892f/"]http://social.technet.microsoft.com/Forums...5-d108738a892f/ Please provide me an update status for the login issue reported. Hope it helps. Regards, Andi |
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Mar 19 2012, 06:00 PM
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#7
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Newbie Group: Members Posts: 5 Joined: 22-February 12 Member No.: 95,231 |
QUOTE (andionescu @ Feb 26 2012, 11:25 PM) Hi ITDave, Thank you for your post and I'm sorry for the late reply. Please read more about the cause of this issue and delete the file iesqmdata0.sqm described in the Microsoft article below: http://social.technet.microsoft.com/Forums...738a892f/"]http://social.technet.microsoft.com/Forums...5-d108738a892f/ Please provide me an update status for the login issue reported. Hope it helps. Regards, Andi I too felt the same and did not know it was (bitdefender). as I was formatting the pc and reinstall windows. |
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Mar 22 2012, 08:47 AM
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#8
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Regular Poster Group: Technical Support Posts: 265 Joined: 24-August 11 Member No.: 71,793 |
Hi guerra,
Thank you for your post. Do you have users with issues with user profiles now? Thanks Andi QUOTE (guerra1804 @ Mar 19 2012, 08:25 PM) I too felt the same and did not know it was (bitdefender). as I was formatting the pc and reinstall windows. |
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Apr 10 2012, 05:27 PM
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#9
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Newbie Group: Members Posts: 5 Joined: 22-February 12 Member No.: 95,231 |
QUOTE (andionescu @ Mar 22 2012, 04:12 AM) Hi guerra, Thank you for your post. Do you have users with issues with user profiles now? Thanks Andi Sorry for the delay of this response. After formatting the pc solves the problem of user profile (this applies to new users as well). Best Regards! |
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