 Where Do Emails Go After Marking Them With "spam"? |
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 Apr 8 2011, 01:09 PM
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#1
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Newbie Group: Members Posts: 11 Joined: 8-April 11 Member No.: 56,602  |
Brand new to Bit Defender. I have accidentally marked 2 of my emails with "spam" b/c the button is right underneath the button for a "New" email. Where do these emails go when they disappear after being marked? I need to unmark them. One was me and one a business associate.
Thanks in advance! |
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Apr 9 2011, 01:34 PM
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#2
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Guru Poster  Group: Technical Support Posts: 3,616 Joined: 9-December 08 From: EU Member No.: 20,064 |
Hello,
The spam messages detected by BitDefender are marked with the [spam] prefix in the subject line. BitDefender automatically moves spam messages to a specific folder, as follows: * In Microsoft Outlook, spam messages are moved to a Spam folder, located in the Deleted Items folder. The Spam folder is created during the installation of BitDefender. * In Outlook Express and Windows Mail, spam messages are moved directly to Deleted Items. * In Mozilla Thunderbird, spam messages are moved to a Spam folder, located in the Trash folder. The Spam folder is created during the installation of BitDefender. If you use other mail clients, you must create a rule to move the e-mail messages marked as [spam] by BitDefender to a custom quarantine folder. Feel free to contact us anytime if you have any further queries. Best regards, |
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Apr 9 2011, 07:48 PM
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#3
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Newbie Group: Members Posts: 11 Joined: 8-April 11 Member No.: 56,602 |
Thank you!
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Apr 10 2011, 05:10 AM
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#4
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Guru Poster Group: Technical Support Posts: 3,616 Joined: 9-December 08 From: EU Member No.: 20,064 |
You're most welcome (IMG:style_emoticons/default/smile.gif)
Feel free to post any query that you may have and you will have my answer as soon as possible. Have a great Sunday! Case resolved, topic closed. Best regards, |
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Sep 21 2011, 02:10 PM
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#5
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Newbie Group: Members Posts: 7 Joined: 21-September 11 Member No.: 74,716 |
QUOTE (DanyDan @ Apr 9 2011, 04:59 PM)  * In Mozilla Thunderbird, spam messages are moved to a Spam folder, located in the Trash folder. The Spam folder is created during the installation of BitDefender. Best regards, I use Thunderbird and there's not been a spam folder created in the trash folder,perhaps this is why spam gets through and is still appearing in my inbox. I've now created a Spam folder in the Trash,so I'll see what happens. Allan This post has been edited by Metalhip: Sep 21 2011, 02:16 PM |
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Sep 21 2011, 06:04 PM
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#6
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Newbie Group: Members Posts: 7 Joined: 21-September 11 Member No.: 74,716 |
QUOTE (Metalhip @ Sep 21 2011, 05:35 PM) I've now created a Spam folder in the Trash,so I'll see what happens. Allan Hmmm...I made the Spam folder in Trash but when I go to "Empty trash" it deletes the folder as well. So that didn't work. Allan |
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Nov 14 2011, 11:18 AM
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#7
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hi Allan
Please move the Spam folder from Trash and the filter will function correctly. Thank you. |
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