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> Pchooklaunch64.exe - Application Error
artoaky
post Mar 9 2011, 02:08 AM
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Ever since I received an update to Bitdefender Total Security 2011 I've been receiving random pchooklaunch64.exe errors.

I'm running Windows 7 Professional 64-bit

Current Bitdefender Version 14.0.28.351

Anyone else start having this issue?

I saw in a previous post that some people had to update to the current version at that time the current version was 331? (I think)
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nikki605
post Mar 9 2011, 03:15 AM
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Pchooklaunch32 & 64 issues were addressed in the latest build that you have. One of my PCs is a laptop running Win7 Pro x64 and I have never had any pchooklaunch errors before or since this latest build.

Please follow the procedure below to have BD tech support investigate this issue further.

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.
2. Click on Start and then choose My Computer/Computer.
3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011
- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator
5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish
6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)
7. Reconnect your internet cable (only after you have moved the file to the new location)
8. Upload the created file HERE
9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.
10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,
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DanyDan
post Mar 9 2011, 01:31 PM
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Hello,

In what language you have BitDefender installed ? Are you currently using a 64-bits OS ? Would you agree with a remote session with me to try to resolve the issue you encounter ?

Looking forward to your answer!

Regards,
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artoaky
post Mar 10 2011, 02:15 AM
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QUOTE (DanyDan @ Mar 9 2011, 07:31 AM) *
Hello,

In what language you have BitDefender installed ? Are you currently using a 64-bits OS ? Would you agree with a remote session with me to try to resolve the issue you encounter ?

Looking forward to your answer!

Regards,


English and my Operating system is Windows 7 Professional 64-Bit. And yes I would agree to the remote session.

Thanks for the quick response!
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DanyDan
post Mar 12 2011, 10:40 PM
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Hello,

I have created a ticket on your behalf to start troubleshoot the issue you encounter. Your ticket ID is: 201103121038319. Please check your email address associated with your forum account for further instructions. Looking forward to your answer!

Looking forward to your answer!

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