 Bdts 2011 And Actual Window Manager |
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 Jan 6 2011, 10:01 PM
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#1
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Poster  Group: Regular Bitdefender Poster Posts: 97 Joined: 2-September 07 From: Glasgow, Scotland Member No.: 4,194  |
Hi,
2 or 3 weeks ago, DanyDan connected on my PC because I had problems with BDTS 2011: Everytime a pop-up window appeared from BD asking to allow a software to connect on the internet, the "Anonymous User Report" window opened 30, 40 or 50 times at once and it was almost impossible to close it. DanyDan connected on my PC but he could not find where the problem was. Since then, I have formatted my PC, installed Windows 7 64 (I had 32 before) and the issue reappeared again today. BUT, I think I know where the problem is: The issue appeared again, only after reinstalling "Actual Window Manager". Website: http://www.actualtools.com/windowmanager/ THis software adds buttons on title bars to do tasks, like roll the window, always on top, transparency, positionning etc.... BD doesn't seem to interact well with this software. When I uninstall Actual Window Manager, BD works well. Can a fix be found for this? Thnx |
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 Jan 9 2011, 08:49 AM
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#2
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Guru Poster Group: Technical Support Posts: 3,616 Joined: 9-December 08 From: EU Member No.: 20,064 |
Hello Tierix,
I have installed the software above and noticed it has a start-up entry being added at installation. Also the function to support system utilities is known to increase the boot time and modify your PC as shown in the screenshot. I escalated the information to the respectful department by re-opening the ticket ID: 201012031011226. As soon as I receive the answer with the results I will let you know.
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Jan 9 2011, 10:29 AM
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#3
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Poster Group: Regular Bitdefender Poster Posts: 97 Joined: 2-September 07 From: Glasgow, Scotland Member No.: 4,194 |
thank you.
I haven't installed the support for system utilities for the same reason you mentionned. It is not installed. thanks for your help |
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Feb 3 2011, 12:56 PM
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#4
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Guru Poster Group: Technical Support Posts: 3,616 Joined: 9-December 08 From: EU Member No.: 20,064 |
Hello Tierix,
I have sent you the new version of the file causing the issue you encounter, popup.dll. Follow the instructions sent in the email (ticket ID: 201012031011226) and let me know if the issue still persist. Regards, |
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Apr 1 2012, 07:32 PM
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#5
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Newbie Group: Members Posts: 4 Joined: 1-April 12 Member No.: 102,757 |
QUOTE (DanyDan @ Feb 3 2011, 03:21 PM)  Hello Tierix, I have sent you the new version of the file causing the issue you encounter, popup.dll. Follow the instructions sent in the email (ticket ID: 201012031011226) and let me know if the issue still persist. Regards, Can you send me this modified version of popup.dll? because I'm having the same exact issue with Actual Windows Manager using BitDefender IS 2011. My E-Mail is: darkwzrd1@aol.com This post has been edited by Dark Wizard: Apr 1 2012, 07:38 PM |
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Apr 2 2012, 09:01 AM
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#6
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Bitdefender Support Group: Root Admin Posts: 13,548 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello (IMG:style_emoticons/default/smile.gif)
Welcome to the forums. Actually there is another solution to this. As the new Bitdefender 2012 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version. Apart from the fact that the 2012 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product. Please check out this announcement: http://forum.bitdefender.com/index.php?act...f=210&id=42 Thank you. Have a great week! |
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Apr 2 2012, 05:47 PM
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#7
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Newbie Group: Members Posts: 4 Joined: 1-April 12 Member No.: 102,757 |
QUOTE (Christian @ Apr 2 2012, 11:26 AM) Hello (IMG:style_emoticons/default/smile.gif) Welcome to the forums. Actually there is another solution to this. As the new Bitdefender 2012 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version. Apart from the fact that the 2012 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product. Please check out this announcement: http://forum.bitdefender.com/index.php?act...f=210&id=42 Thank you. Have a great week! I've tried BitDefender IS 2012 and experienced some performance issues, especially during boot. That's why I reverted back to BitDefender IS 2011, plus it's a more matur.e product. It absolutely works perfect on my Dell Laptop. Is there any other work arounds? This issue only occurs when BitDefender detects an event and a popup occurs. When this happens it (also) brings up the dialog to "Anonymous User Report". You then need to "Decliine" and then right click and "Close All" on Windows Taskbar to stop it from constantly opening 40-50 dialogs. It would be much appreciated if you could supply me with a modified version of popup.dll Note: Next time this occurs I'm going to exclude "Anonymous User Report" popup (even though its disabled in BitDefender) in Actual Windows Manager and see if it resolves the issue. This post has been edited by Dark Wizard: Apr 2 2012, 05:59 PM |
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Apr 4 2012, 01:08 AM
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#8
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Newbie Group: Members Posts: 4 Joined: 1-April 12 Member No.: 102,757 |
QUOTE (Dark Wizard @ Apr 2 2012, 08:12 PM) I've tried BitDefender IS 2012 and experienced some performance issues, especially during boot. That's why I reverted back to BitDefender IS 2011, plus it's a more matur.e product. It absolutely works perfect on my Dell Laptop. Is there any other work arounds? This issue only occurs when BitDefender detects an event and a popup occurs. When this happens it (also) brings up the dialog to "Anonymous User Report". You then need to "Decliine" and then right click and "Close All" on Windows Taskbar to stop it from constantly opening 40-50 dialogs. It would be much appreciated if you could supply me with a modified version of popup.dll Note: Next time this occurs I'm going to exclude "Anonymous User Report" popup (even though its disabled in BitDefender) in Actual Windows Manager and see if it resolves the issue. Excluding "Anonymous User Report" doesn't work. So I uninstalled Actual Windows Manager 7.0 and installed a older version of Actual Title Buttons 6.7 (what I previously used) and the issue only seems to occur periodically. I still would appreciate a solution to this issue... I shouldn't have to uninstall a product I purchased due to do a "bug" in BitDefender IS 2011. This post has been edited by Dark Wizard: Apr 4 2012, 01:09 AM |
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Apr 5 2012, 02:04 PM
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#9
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Bitdefender Support Group: Root Admin Posts: 13,548 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello (IMG:style_emoticons/default/smile.gif)
Have you tried to create exclusions for that software? http://forum.bitdefender.com/index.php?showtopic=30243 Take care. |
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Apr 7 2012, 08:36 PM
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#10
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Newbie Group: Members Posts: 4 Joined: 1-April 12 Member No.: 102,757 |
I have figured out a solution. An exclusion has to entered into Actual Title Buttons (or Actual Windows Manager) in this configuration (provided in the attachment below) to prevent "Anonymous Usage Report" from being triggered due to a BitDefender Popup Event.
This post has been edited by Dark Wizard: Apr 7 2012, 08:40 PM
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Apr 8 2012, 09:32 AM
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#11
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Bitdefender Support Group: Root Admin Posts: 13,548 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello (IMG:style_emoticons/default/smile.gif)
Those are great news. Let me know if you have other questions. Take care. |
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Lo-Fi Version | Time is now: 18th May 2013 - 08:46 AM |