Any Issues With Bitdefender V.2008?, Please answer our questions here! Options

[Florin Stiuca]

Hello guys,

After the launch of BitDefender v.2008 family we would like to know what are the things that bother you about our current product and all those other things that you would like to see in our products.


State the issues that are currently bothering you in the v.2008 product family. Feedback and a list of features that you would like to see in the future versions would be great.
Also we would like to know if some of you geeky users had any problems with BitDefender products installed on your less techy friends or family computers.

[chia]

Well, I just posted this in the "bug" thread.....

Clicking on the system tray icon and clicking "Exit" just makes the icon disappear, it doesn't make BD shutdown. I just clicked "Exit" and tried to download an eicar test file and BD gave an alert. Adding a "Disable Protection" instead of "Exit" option to the system tray icon along with the menu to ask how long you would like it disabled would be really helpful.

Also the GUI is too grey. Can we please have some color . (IMG:http://forum.bitdefender.com/style_emoticons/default/wink.gif)

I really haven't had any major problems and have been rather pleased with the 2008 version so far. (IMG:http://forum.bitdefender.com/style_emoticons/default/smile.gif) (Using Antivirus 2008 32bit on XP)

[ThomasAn]

Hello guys,

After the launch of BitDefender v.2008 family we would like to know what are the things that bother you about our current product and all those other things that you would like to see in our products.
State the issues that are currently bothering you in the v.2008 product family. Feedback and a list of features that you would like to see in the future versions would be great.
Also we would like to know if some of you geeky users had any problems with BitDefender products installed on your less techy friends or family computers.

Firstly, I would like to thank you for an excellent product and service on "Bitdefender Antivirus Plus 10". It is one of the best around and has served me very well.

Secondly, I recently tried to upgrade to "Internet Security Suite 2008" ... the result:
I was very ... VERY ... disappointed. The product felt like a step back.

1. The UI design is very poor in comparison to Plus10. The new design is "trying too hard", the old design in Plus10 was simple and sweat.

The new layout has much less information at a glance and the layout is not as streamlined or organized as it used to be in Plus10. It seems as if someone is trying to make it all "look" simple, but results in crippling usability. The old layout of Plus10 had all modules/categories listed on the left. Each category also had sub-tabs on the top of the window. A very efficient design IMHO which all felt logical and left enough room for sufficient information at a glance on screen. I like the idea of having a category named "general" (it is more pedagogical spelled out this way ... and then the modules one by one). The new version has these huge buttons that take all real estate with some big check marks and I don't really know what it is doing (why does it conclude it is "protected"). Overall the information is not too useful in its stark skin-deep simplicity. It also has this idea of "fixing issues" which is bothersome. For instance, I will never enable parental controls, which means it will *always* complain about unfixed issues, every single time just to annoy me.

2. To add insult to the whole experience, I also got display issues (and this is on a vanilla install of windows). Opening up the "settings" produced a window where all graphics were blocky and scrambled as if it was all unfinished (probably some OpenGL issue ? Is it calling some specific functions ? I don't know).

Overall, this was a very disappointing experience, and I have no intension of recommending this update to anyone in my sphere of influence (I am still a little frazzled at the moment and may be sounding harsh)

In the end I rolled back to Plus10 and intent to stay there indefinitely. If time comes and Plus10 is no longer maintained and the 2008 UI has not been improved, I am certainly moving to another vendor (I am not getting good vibes in the direction where development is heading, there is some kind of paradigm shift)

Thomas

This post has been edited by ThomasAn: Sep 7 2007, 10:39 PM

[bluesprite]

Thomas, I don't think BitDefender uses OpenGL to render the settings window. In the settings window you can actually see the old interface you're familiar with, while the green buttons in the main window can tell you in a glance if everything is ok. If you don't want the Parental Control to complain because you're not using it, just click on the corresponding button and untick the check under Monitor, then it'll be always green.

When you're saying that the Settings window's graphics appear corrupt, you should mention the operating system you're using as well as well as provide more details. What is a "vanilla install of Windows"? Did you format your hard disk and install a fresh installation just for the sake of upgrading to BD 2008? Do you have the latest video card drivers? Latest service pack for your operating system? Did you try to reinstall BitDefender to fix that problem? Things like that.

And finally, moving to another vendor just because you don't like the philosophy of the new interface? A security program like this is usually 'set and forget', you don't get to see it too often. More important is what it does in the background and how much your system performance suffers from that. I think BitDefender does an excellent job in that regard.

This post has been edited by bluesprite: Sep 8 2007, 09:44 PM

[bluesprite]

I believe this is an issue that needs attention quickly:

http://forum.bitdefender.com/index.php?showtopic=1987

[bluesprite]

Here's a thread about problems with antiphishing and antispam on Vista 64-bit:

http://forum.bitdefender.com/index.php?showtopic=1874

[Diazruanova]

I agree that the UI is too gray and too plain, and please, give us back on the context menu (when you right click on the status bar´s icon)the option to disable the real time protection like we used to have on BD 10.

[Thopaga]

BitDefender does not work with Acronis True Image.

Confirmed by 2 users.
Acronis True Image mounts a new drive letter and then the whole system hangs and boot required.
It is supposed to run AUTORUN to mount files and folders on the virtual disk.

Mounting an Acronis image to a drive letter results in complete system hang after which I have to reset the computer. However, that only occurs if the image is mounted in read-only mode.
Mounting in read/write mode doesn't cause the problem, but that should never be used because it starts a new incremental backup.

BitDefender must be uninstalled (not deactivated) so that Acronis True Image will work.
So in some way BitDefender seems to have done something with the registry under installation.

Windows XP SP2.
Acronis True Image Home v. 10
BitDefender Internet Security 2008.
Motherboard MSI P4M900M2 with integrated graphic and sound.

[bluesprite]

BitDefender does not work with Acronis True Image.


Mounting in read/write mode doesn't cause the problem, but that should never be used because it starts a new incremental backup.

That is incorrect. It only creates a new point in the restore points list, because Acronis apparently doesn't monitor if you actually made any changes to the image. No automated changes happen though, you're just given the option to delete or write new files to the image. If you don't do that, you're safe. The original image is also preserved, so I see that as a good enough work-around for the time being.

[ivo2296]

Hi, i have 2 PCs in network at home, after i upgraded from BD v10 plus to Internet security 2008 my 2nd PC couldn't get to internet even i see the shared connection. Then i have uninstalled the BD network driver from my PPPOE connection properties and the 2nd PC can browse the internet now but i have no firewall anymore. That wasn't like that by the time i had BD v10 plus.

I have tried this:
http://forum.bitdefender.com/index.php?showtopic=2071

but my problem still remains.

OS: winXP pro on both PCs.

Thank you!

This post has been edited by ivo2296: Sep 12 2007, 01:40 AM

[Jose Antonio Tor...]

Hi, i have 2 PCs in network at home, after i upgraded from BD v10 plus to Internet security 2008 my 2nd PC couldn't get to internet even i see the shared connection. Then i have uninstalled the BD network driver from my PPPOE connection properties and the 2nd PC can browse the internet now but i have no firewall anymore. That wasn't like that by the time i had BD v10 plus.

I have tried this:
http://forum.bitdefender.com/index.php?showtopic=2071

but my problem still remains.

OS: winXP pro on both PCs.

Thank you!

I have the same problem with my 3 pcs in network home. I should have bought the BD Internet security version 10 not 2008 because this release has too many bugs . I will have to return to my Norton until these basic problems are solved.

[ivo2296]

I have the same problem with my 3 pcs in network home. I should have bought the BD Internet security version 10 not 2008 because this release has too many bugs . I will have to return to my Norton until these basic problems are solved.

I have downgraded to BD Antivirus v10 Plus - it has Firewall anyway.

BTW: Jose Antonio Torres, Your license serial of BD Internet security version 2008 will work on BD Antivirus v10 Plus

This post has been edited by ivo2296: Sep 14 2007, 06:31 PM

[jbimmerle]

I have the same loss of internet connectivity that others are reporting after installing Internet Security 2008 on Vista 64-bit. Tried the patch but it kept telling me that I need version v11 installed. According to tech support 2008 and v11 are the same version but for some reason the patch doesn't recognize my install. Anyone else experience similar issues with Vista 64?

Thanks

[Jose Antonio Tor...]

I have downgraded to BD Antivirus v10 Plus - it has Firewall anyway.

BTW: Jose Antonio Torres, Your license serial of BD Internet security version 2008 will work on BD Antivirus v10 Plus

Thanks ivo2296, i will try to install BD 10 plus with my BD 2008 serial.

[behelith]

When I try to connect to a shared drive or folder (located on my computer where bitdefender is installed) from another computer I receive this error:

Not enough server storage is available to process this command

Apparently it has something to do with anti-virus software.
Solution and documentation that worked for me available here:

http://support.microsoft.com/default.aspx?...kb;en-us;177078

I set the value to default 15+3=18 and it worked.
Bitdefender probably adds some data to the server's configuration parameter IRPStack. In that case 15 is not enough.

Is this something that can be solved by Bitdefender?

Greets,

Behelith

This post has been edited by behelith: Sep 17 2007, 09:00 PM

[Siskin]

Hi, I appreciate that 2008 was trying to go for simplicity and make everything intuitive, but actually there was a lot about the old interface which was good and worth keeping. I was one of those people who actually LIKED the percentage or progress bar of a virus scan. I liked having a rough idea as to how far BitDefender had got and how much further it had to go. Now it's impossible to know if the scan will last for 10 minutes or 10 hours!!!!

BitDefender 10 also had much more variety in the type of scan that it could provide, so having fewer choices seems a backward step.

Also by clicking the update button in the new version the updates are shown in green whereas through the settings tab they are shown in the more familiar red - why have two colours? In my view the red is much easier to see?

Version 10 also had the courtesy of listing me as the registered user and showing me clearly how much longer my license was valid. The new version doesn't show me any of this personal information which makes me as a customer feel less valued.

So - having first upgraded to 2008 I immediate backtracked to version 10, but have since decided to reinstall 2008 simply on the trust that it must be more efficient 'under the hood', however cold it appears on the surface.

Can we have an optional progress bar/ time remaining clock please? And red upgrades?

That would be good and much appreciated - by me at least . Siskin.

[marensan]

Small thing I noticed, in BD AV v10 I was able to chose which path (not) to scan, I was unable to find this option in 2008.
Since I have a NAS with my pictures and backup-files (which are scanned in use before), I want to unselect this NAS for a scan.

Further on the progress bar during scan is much appreciated....

[BrainStorm]

I can't seem to backup my firewall settings. Like under traffic when I saved my settings and then loaded them up again since I reinstalled BitDefender my programs that I added to the firewall traffic tab never got saved and I had to add all the programs back again....This would be really annoying if for some reason I had to format and add all these programs again. I am also having the same kinda of GUI issue where everything turns blocky and words cut off.

[j_reins]

I have windows xp sp2, and bitdefender internet security 2008. Whenever I run a full system scan (haven't checked this with other scan options), the scan terminates with a system error event 7034. This error gives the message that "The BitDefender Threat Scanner service terminated unexpectedly. It has done this 4 time(s)." Under Services the BitDefender Threat Scanner startup type is automatic, but the status is blank. If I start the service I still get the failure, and the status returns to blank.

[bluesprite]

Small thing I noticed, in BD AV v10 I was able to chose which path (not) to scan, I was unable to find this option in 2008.
Since I have a NAS with my pictures and backup-files (which are scanned in use before), I want to unselect this NAS for a scan.

This is set under the Exceptions tab when you open the advanced settings window and when Antivirus is selected on the left.