Can't Activate Bitdefender Options

[Eric]

I've been unable to activate my BitDefender for the last 30 days. I just reinstalled BitDefender so I could test the video issue (which I posted about last week), and I cannot activate it.

"Activation failed because BitDefender cannot connect to BitDefender servers."

My key is valid, and BitDefender takes it, but I cannot sign in to activate my account. I know my login and password work because I can access everything from My BitDefender.

Been going on for a month now...

Any ideas? Only security product on this PC is BitDefender, and Windows Firewall has been disabled.

Attached File(s)

 cant_register.jpg ( 89.05K ) Number of downloads: 37

 

[Eric]

URg!! I still cannot activate at 2 am this morning lol

[Carmen Cernev]

Hello Eric,

Please open BitDefender -> go to Settings from the top right corner and Switch UI to Expert mode. Go to the Firewall module -> Network tab and set:
Trust Level to Trusted local
Stealth mode to Remote
Generic to Yes

Then go to the Registration module -> click on Activate product and fill in your email address and the password.

Thank you.

[Eric]

Hello Eric,

Please open BitDefender -> go to Settings from the top right corner and Switch UI to Expert mode. Go to the Firewall module -> Network tab and set:
Trust Level to Trusted local
Stealth mode to Remote
Generic to Yes

Then go to the Registration module -> click on Activate product and fill in your email address and the password.

Thank you.

I did exactly that, but I still am unable to activate BitDefender.

[Carmen Cernev]

Hello Eric,

Please let us know if you are connecting to the network using proxy settings. You need to take these settings from your Internet Service Provider (the administrator of the network) or you can try to find these settings in your web browser, Internet Explorer or Mozilla.

-------------------------------------------
In order to find these settings in INTERNET EXPLORER, please follow the steps below:

Open Internet Explorer - > go to Tools - > Internet Options - > Connections tab - > LAN settings - > now take a look at Use a proxy server for your LAN and you should see the Address and Port of the proxy. (also, you can click on "Advanced" in order to have more information on the proxy).
-------------------------------------------
In order In order to find these settings in MOZILLA FIREFOX, please follow the steps below:

Open Mozilla - > go to Tools - > Options - > Advanced tab - > find below the Network tab - > click on Settings - > and here you should find the settings for the proxy.
-------------------------------------------

Thank you.

[Eric]

Hello Eric,

Please let us know if you are connecting to the network using proxy settings. You need to take these settings from your Internet Service Provider (the administrator of the network) or you can try to find these settings in your web browser, Internet Explorer or Mozilla.

-------------------------------------------
In order to find these settings in INTERNET EXPLORER, please follow the steps below:

Open Internet Explorer - > go to Tools - > Internet Options - > Connections tab - > LAN settings - > now take a look at Use a proxy server for your LAN and you should see the Address and Port of the proxy. (also, you can click on "Advanced" in order to have more information on the proxy).
-------------------------------------------
In order In order to find these settings in MOZILLA FIREFOX, please follow the steps below:

Open Mozilla - > go to Tools - > Options - > Advanced tab - > find below the Network tab - > click on Settings - > and here you should find the settings for the proxy.
-------------------------------------------

Thank you.

I'm not using a proxy. Just my stock internet connection....

CODE

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Eric>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : xD
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Unknown
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.co.comcast.net.

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-24-21-53-B6-0E

Ethernet adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hsd1.co.comcast.net.
   Description . . . . . . . . . . . : Wireless N-lite USB Adapter
   Physical Address. . . . . . . . . : 00-19-CB-D4-02-50
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IP Address. . . . . . . . . . . . : 192.168.56.105
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.56.21
   DHCP Server . . . . . . . . . . . : 192.168.56.21
   DNS Servers . . . . . . . . . . . : 192.168.56.21
   Lease Obtained. . . . . . . . . . : Friday, April 16, 2010 5:10:30 PM
   Lease Expires . . . . . . . . . . : Friday, April 16, 2010 5:10:29 PM

C:\Documents and Settings\Eric>

Tried it again just now. Same result...

[Eric]

Still can't activate BitDefender... getting annoying.

[Lionet]

Still can't activate BitDefender... getting annoying.

Hi Eric,

I can see media disconnected in your picture Media state.
Is it the consequence of the problem?
In some forums, people advise to reset the box... maybe it could help. I don't know. it won't take long to check.

Concerning proxies, whether we surf with proxies or not, we should have the same indication on BD and Firefox (or IE), either both settings are activated, or deactivated. If they are different, we do not get access to internet. But you do?
If you access internet with firefox or IE but you can't activate BD, the problems are somewhere else.

link to media disconnected

There is a few possible actions:
1) a total deinstallation of BD and the downloading of the soft, but it is a bit long to fulfill.
2) deinstallation of your launcher on the computer, then you plug your box (which keeps fully installed) and you just have to input your name and your password in Outlook express to use the box without the launcher (especially useful with providers such as Orange)
3) We could suspect a malware too (what happened 30 days ago?). To check: the presence of malwares.

good luck,
(IMG:style_emoticons/default/huh.gif)
L,

This post has been edited by Lionet: Apr 24 2010, 02:17 PM

[Eric]

Hi Eric,

There is a few possible actions:
1) a total deinstallation of BD and the downloading of the soft, but it is a bit long to fulfill.
2) deinstallation of your launcher on the computer, then you plug your box (which keeps fully installed) and you just have to input your name and your password in Outlook express to use the box without the launcher (especially useful with providers such as Orange)
3) We could suspect a malware too (what happened 30 days ago?). To check: the presence of malwares.

good luck,
(IMG:style_emoticons/default/huh.gif)
L,

Computer was reformatted 30 days ago. Everything has been cleanly installed, and all drivers are there. No problems in device manager. Computer is fast and stable as it should be. I just uninstalled BitDefender using the Uninstall Tool, reinstalled, and have the same problem. It takes my key, but it will not sign me in online to activate BitDefender Total Security 2010. My desktop computer uses a USB wireless network adapter. I don't have anything plugged into the LAN. Really doesn't matter, as it should be activating. I have no problems with my internet. Everything works the way it should except BitDefender. I'm frustrated with this security software. Gives me several problems. An uninstall of BitDefender always remedies my issues (IMG:style_emoticons/default/wink.gif) meaning I'm 100% sure it's BitDefender.

[Lionet]

Computer was reformatted 30 days ago. Everything has been cleanly installed, and all drivers are there. No problems in device manager. Computer is fast and stable as it should be. I just uninstalled BitDefender using the Uninstall Tool, reinstalled, and have the same problem. It takes my key, but it will not sign me in online to activate BitDefender Total Security 2010. My desktop computer uses a USB wireless network adapter. I don't have anything plugged into the LAN. Really doesn't matter, as it should be activating. I have no problems with my internet. Everything works the way it should except BitDefender. I'm frustrated with this security software. Gives me several problems. An uninstall of BitDefender always remedies my issues (IMG:style_emoticons/default/wink.gif) meaning I'm 100% sure it's BitDefender.

Well, considering your (not so old) problems, there are issues with windows xp64 as well as Nvidia with the latest software.
There, people from Bd could help to check a patch.

Good luck,
(IMG:style_emoticons/default/smile.gif)
L.

[Eric]

Well, considering your (not so old) problems, there are issues with windows xp64 as well as Nvidia with the latest software.
There, people from Bd could help to check a patch.

Good luck,
(IMG:style_emoticons/default/smile.gif)
L.

True, but again, uninstall BitDefender and all problems are magically solved. Strange isn't it?

[Lionet]

True, but again, uninstall BitDefender and all problems are magically solved. Strange isn't it?

Well... er...no.
Your problem is the non activation of BD, so the deinstallation of BD is not a magical operation... (IMG:style_emoticons/default/biggrin.gif)
However, if you want to keep this firewall/antivirus, it should be helpful to get information from BD if there are issues with a special motherboard, video card and so on... Give as much details on the system, it will help I think, if they have a database (*).
Your system is clean, without virus and freshly installed, so there's something else but for usual settings that blocks the internet link. I never had this problem.
(IMG:style_emoticons/default/mellow.gif)

Good luck,
(IMG:style_emoticons/default/rolleyes.gif)
L.


(*) several years ago, my USB modem could not function more than one hour on my computer. No answer in (rare) forums, nothing. I tried lots of manipulation, of no avail. I eventually found a second hand book on ADSL and modems that displayed the exact bug. The controller card on my motherboard did not fit the modem I used. Hard to find out...

[Eric]

Never mind. I give up. It's clear to me this software interferes with many functions. My applications crash when I attempt to print, my games crash, my video drivers become corrupted, and I cannot activate BitDefender, yet I can give it a valid key which it uses to tell me how many days I have left on the key meaning that my internet is working perfectly. Any way, my problems are all solved when I uninstall BitDefender, but they all come back when I reinstall BitDefender.

Thanks for the help.

[Guest_Chindokae_*]

Never mind. I give up. It's clear to me this software interferes with many functions. My applications crash when I attempt to print, my games crash, my video drivers become corrupted, and I cannot activate BitDefender, yet I can give it a valid key which it uses to tell me how many days I have left on the key meaning that my internet is working perfectly. Any way, my problems are all solved when I uninstall BitDefender, but they all come back when I reinstall BitDefender.

Thanks for the help.

Eric,

Same problem here and I posted my own thread. You may want to have a quick look at it. The error message about not being able to connect to their servers is bogus in my case and probably in yours. There is almost certainly nothing wrong with your network and your video drivers and motherboard have absolutely nothing to do with it. This is a layer 7 problem (application).

Did you open a ticket with support on this issue, and if so have they responded?

If not, I think I'll be getting a refund because if they can't even manage to activate the software I have little confidence that they can do much about a virus.

Good luck, and get a refund!

Dave

[Eric]

Eric,

Same problem here and I posted my own thread. You may want to have a quick look at it. The error message about not being able to connect to their servers is bogus in my case and probably in yours. There is almost certainly nothing wrong with your network and your video drivers and motherboard have absolutely nothing to do with it. This is a layer 7 problem (application).

Did you open a ticket with support on this issue, and if so have they responded?

If not, I think I'll be getting a refund because if they can't even manage to activate the software I have little confidence that they can do much about a virus.

Good luck, and get a refund!

Dave

Glad I'm not the only one. I'll check your thread. BitDefender used to work well in the past. BitDefender doesn't seem to respond to my support emails, so no, they have yet to comment on my activation issue.

This post has been edited by Eric: Apr 27 2010, 04:30 PM

[eddygames]

Glad I'm not the only one. I'll check your thread. BitDefender used to work well in the past. BitDefender doesn't seem to respond to my support emails, so no, they have yet to comment on my activation issue.

Try removing bitdefenders firewall it worked for me when i could not connect to there servers.

[Carmen Cernev]

Hello Eric,

We have sent you an email with a patch attached. Please follow the steps from the email and let us know if the issue persists.

Thank you.

[Eric]

Hello Eric,

We have sent you an email with a patch attached. Please follow the steps from the email and let us know if the issue persists.

Thank you.

I still can't activate this product. Refer to my printer thread for a video. Also, no one ever sent me an email.

[Carmen Cernev]

Hello Eric,

We sent you an email on 04/28/2010. The mail was sent with an attachment, maybe this is the reason why you did not receive it. We have re-sent the email without the attachment and included a link from where you can download it.

Please reply to our email or post here in order to let us know if you managed to activate the BitDefender product.

Thank you.

[Eric]

Hello Eric,

We sent you an email on 04/28/2010. The mail was sent with an attachment, maybe this is the reason why you did not receive it. We have re-sent the email without the attachment and included a link from where you can download it.

Please reply to our email or post here in order to let us know if you managed to activate the BitDefender product.

Thank you.

Just had to reformat my XP x64 SP2 today, and after installing BitDefender, bam still can't activate it. Sad to see that this issue has still not be fixed after two months. There is nothing wrong with my connections (IMG:style_emoticons/default/rolleyes.gif)

Guess I'll use the patch again (IMG:style_emoticons/default/angry.gif)