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> Virus : Trojan.swf.iframe.gen, How to get rid of Trojan.SWF.IFrame.Gen
EJ Brussels
post Sep 8 2009, 09:34 PM
Post #1


Group: Members
Posts: 2
Joined: 6-September 07
Member No.: 4,334

Hi, I am using BD Internet Security 2008 with Vista Ultimate

Here is what I get on my BD Journal report

Objet :
C:\Users\Edmond Jaspers\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\H3GWAQGW\reusableShell[1].swf
Menace : Trojan.SWF.IFrame.Gen
Etat final : Aucune action possible...

How to get rid of this virus ?

Many thanks in advance

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Alex Stanciu
post Sep 10 2009, 06:31 PM
Post #2

Technical Support

Group: Regular Bitdefender Poster
Posts: 1,834
Joined: 17-June 09
From: Bucharest, Romania
Member No.: 24,948

Hello EJ Brussels,

Please try to remove these files using a special tool called GMER. Here is what you have to do :

1. Disable the BitDefender real-time protection and/or any other active security solution(s) that you are using;
2. Save the GMER tool (and then extract it if needed) to a location of your choice:
RECOMMENDED: http://www.gmer.net/download.php
alternative: http://www.bitdefender.com/files/KnowledgeBase/file/gmr.zip
3. Make sure you close all active applications and then run the tool;
4. Allow the tool a few moments to load up and perform the initial scan;
5. In the upper left of the GMER window, you will see the tab "Rootkit/Malware" and ">>>"; Please click on ">>>"; Next click on the tab "Files";
6. Use the tree list on the left to browse and the list on the right to locate the infected file(s):
C:\Users\Edmond Jaspers\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\H3GWAQGW\reusableShell[1].swf

7. Once you located the file select it with one click (in the list on the right), then press the button "Delete"; A new window will open asking you to confirm (choose "Yes");
8. Close the tool once this operation is completed;
9. Reboot the computer.

In order to check whether the virus removal procedure has succeeded, we recommend another complete scan of your computer with BitDefender.

Thank you .
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