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> Virus Causes Internet Explorer To Open Up 38 Windows, Bitdefender Internet Security 2009 not working
vattakaya
post Jul 17 2009, 12:59 PM
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I got Bitdefender Internet Security 2009 installed in my computer. Its not blocking this virus which causes to open multiple windows in internet explorer. The more you close the more that open . I bought this in hope that it detect all kind of viruses. Help would be appreciated
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Alex Stanciu
post Jul 17 2009, 01:35 PM
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QUOTE (vattakaya @ Jul 17 2009, 02:59 PM) *
I got Bitdefender Internet Security 2009 installed in my computer. Its not blocking this virus which causes to open multiple windows in internet explorer. The more you close the more that open . I bought this in hope that it detect all kind of viruses. Help would be appreciated


Hello vattakaya ,

For start please try to run a BitDefender Deep System Scan . Open BitDefender , go to Advanced View then click on the Virus Scan tab . Right click on Deep System Scan and choose Scan Now . After the scan is finished click on the "Show Log File" button and in a new Internet Explorer window the scan report should be displayed. Click on File->Save As and save the scan report on your desktop .

After you do this , follow the instructions provided in the next BitDefender article : http://kb.bitdefender.com/KB490-br--The-sy...s-infected.html and run the Avis and the Gmer tools . After the reports are generated please go to :http://www.sendspace.com/ and upload the files that we need to look on:the Deep System Scan scan report , the Avis and the Gmer report . After that post here the download links .

Thank you .
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vattakaya
post Jul 17 2009, 03:16 PM
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QUOTE (vattakaya @ Jul 17 2009, 01:59 PM) *
I got Bitdefender Internet Security 2009 installed in my computer. Its not blocking this virus which causes to open multiple windows in internet explorer. The more you close the more that open . I bought this in hope that it detect all kind of viruses. Help would be appreciated.
I cant download Avis and the Gmer tools into my computer. When I right click on nothing happens I cant get the file to download into my pc.
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Alex Stanciu
post Jul 17 2009, 03:37 PM
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QUOTE (vattakaya @ Jul 17 2009, 05:16 PM) *
I cant download Avis and the Gmer tools into my computer. When I right click on nothing happens I cant get the file to download into my pc.


Hello vattakaya ,

I have uploaded the tools at the following link:http://www.sendspace.com/file/4i85xh . Run them and post here the download link with the results .

Thank you .
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vattakaya
post Jul 18 2009, 03:38 AM
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QUOTE (vattakaya @ Jul 17 2009, 04:16 PM) *
I cant download Avis and the Gmer tools into my computer. When I right click on nothing happens I cant get the file to download into my pc.
When I run avis.exe I cant save the log file. How can I save the log file? help Im getting lot of trojans in scan results.
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Alex Stanciu
post Jul 20 2009, 08:04 AM
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QUOTE (vattakaya @ Jul 18 2009, 05:38 AM) *
When I run avis.exe I cant save the log file. How can I save the log file? help Im getting lot of trojans in scan results.


Hello vattakaya ,

You do not need to run a scan with Avis . Here is what you have to do :

1. Run Avis , select the "Update" module from the left , click on the "Update now" button and allow the process a few moments to download and apply the changes; The tool might reload;
2. Select the "System Info" module from the left and check that the "System log type" is set to "Complete (Recommended)";
3. Click the "Create log" button to start generating the log; A small window will appear displaying a progress bar indicating that the tool is creating the report;
4. When the small window disappears then the report is complete and a new file named "bd_sys_log.xml" has appeared on your Desktop;
5. Upload the "bd_sys_log.xml" file on : http://www.sendspace.com/ and post here the download link .

Thank you .
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vattakaya
post Jul 20 2009, 03:36 PM
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QUOTE (vattakaya @ Jul 18 2009, 04:38 AM) *
When I run avis.exe I cant save the log file. How can I save the log file? help Im getting lot of trojans in scan results.
I did accordingly but when I try to open the log file it gives me this message

The XML page cannot be displayed
Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later.


--------------------------------------------------------------------------------

The system cannot locate the resource specified. Error processing resource 'file:///C:/Documents and Settings/Dickson/Deskt... .Why is this message pops up?
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Alex Stanciu
post Jul 20 2009, 04:24 PM
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Hello vattakaya ,

We will further investigate this sittuation , but until then , go to the next location from your system : C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles\Logs\deep_scan and the last log listed there is the one that you need to upload on :http://www.sendspace.com/ . Please post here the download link .

Thank you .
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vattakaya
post Jul 20 2009, 04:56 PM
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Here is the log file of deep scan by bitdefender

http://www.sendspace.com/file/86y5p1
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Alex Stanciu
post Jul 20 2009, 09:07 PM
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Hello vattakaya,

We have analyzed the scan reports and no threats were detected . Please try to run Avis one more time , upload the bd_sys_log.zip file which will be generated on your desktop and post here the download link .

Thank you .
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Hammey
post Jul 20 2009, 09:28 PM
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I still say my solution would have fixed it and I thought the idea was to help people. I guess its not.
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vattakaya
post Jul 21 2009, 03:52 AM
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Once again this error pops up in mozilla firefox when I try to open the log file

The XML page cannot be displayed
Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later.


--------------------------------------------------------------------------------

The system cannot locate the resource specified. Error processing resource 'file:///C:/Documents and Settings/Dickson/Deskt....
Iam not able to submit the log file because of the error.
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Alex Stanciu
post Jul 21 2009, 08:01 AM
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Hello vattakaya ,

You do not need to open the log created by Avis . If you run this tool and go to "System Info" , under "Submit Options" you will see the option "Compress log" . Please make sure that is checked . The log is automatically created on your desktop as an archive file :bd_sys_log.zip . Upload this report and send us back the download link after that .

Also I have uploaded the Gmer tool here : http://www.sendspace.com/file/gznriw . It will be very helpful for us if you can obtain a Gmer report as well . Instructions on how to run it can be found here : http://kb.bitdefender.com/KB490 .

Thank you .
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vattakaya
post Jul 21 2009, 02:55 PM
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QUOTE (Alex Stanciu @ Jul 21 2009, 10:01 AM) *
Hello vattakaya ,

You do not need to open the log created by Avis . If you run this tool and go to "System Info" , under "Submit Options" you will see the option "Compress log" . Please make sure that is checked . The log is automatically created on your desktop as an archive file :bd_sys_log.zip . Upload this report and send us back the download link after that .

Also I have uploaded the Gmer tool here : http://www.sendspace.com/file/gznriw . It will be very helpful for us if you can obtain a Gmer report as well . Instructions on how to run it can be found here : http://kb.bitdefender.com/KB490 .

Thank you .

Here is the bd_sys_log.zip file .
http://www.sendspace.com/file/3g7of1
When I scan using GMER it takes hours to finish. I need help using GMER.

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Alex Stanciu
post Jul 21 2009, 04:14 PM
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Hello vattakaya ,

We have sent the report to our Virus Analysis team and as soon as we have an answer from them , we will contact you back through the email or through a new post on this topic.

Thank you .
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vattakaya
post Jul 22 2009, 07:11 AM
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QUOTE (Alex Stanciu @ Jul 21 2009, 06:14 PM) *
Hello vattakaya ,

We have sent the report to our Virus Analysis team and as soon as we have an answer from them , we will contact you back through the email or through a new post on this topic.

Thank you .


When will I get the virus analysis report? Internet explorer continues open multiple windows and its happening every now and then. I will stop using internet explorer.
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Alex Stanciu
post Jul 22 2009, 07:24 AM
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Hello vattakaya ,

We have received an answer from our Virus Analysis team and we have sent you an email , with the steps that will help you send us back the files asked by them for analysis . Please reply when you have time .

Thank you .
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vattakaya
post Jul 27 2009, 02:10 PM
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Here is the latest bitdefender deep scan log file
Attached File(s)
Attached File  1248681548_1_02.xml ( 90.32K ) Number of downloads: 2
 
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Alex Stanciu
post Jul 28 2009, 07:44 AM
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Hello vattakaya ,

We have analyzed the scan log that you have submitted . Besides 2 files that were found infected , all the other items were detected as password protected files . These files are legit and they do no represent a threat to the security of your system . You can find a description about these type of files here : http://forum.bitdefender.com/index.php?sho...sword+protected . Bellow you will find the instructions that will help you remove the items that were detected as infected :

1. Disable the BitDefender real-time protection and/or any other active security solution(s) that you are using;
2. Browse and delete the following file(s):

D:\downloads\java gui inteface builder\Java_GUI_builder_1.3(1).rar
D:\downloads\java gui inteface builder\new_rs_lock_accounts_for_share.rar

3. Empty the Recycle Bin;
4. Enable the real-time protection.

If you fell that these files are legit and they were falsely detected by BitDefender as infected , please upload them here: http://www.sendspace.com/ so that we can remove the detection , if is the case .

Thank you .
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vattakaya
post Jul 31 2009, 03:00 AM
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I had deleted the belows files
D:\downloads\java gui inteface builder\Java_GUI_builder_1.3(1).rar
D:\downloads\java gui inteface builder\new_rs_lock_accounts_for_share.rar.
Does bit defender int security 2009 protect my pc for sure? My pc still continues to freeze every now an then.
What about the scan I did with the avis? It showed lot of trojans in my pc.
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