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Alex Stanciu
post Jul 27 2009, 08:07 AM
Post #41


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Hello airmanorange and Dashti ,

We have provided you the patch through the email . If you have any other questions do not hesitate to reply back .

Thank you .
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fogotten
post Jul 28 2009, 02:47 AM
Post #42


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same problem can i have the patch please. and i agree that it should be posted somewhere so that people can get it instantly rather than wait for a reply from admin....
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airmanorange
post Jul 28 2009, 09:32 AM
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Ran the patch, made sure firewall was disabled and I still receive "cannot connect to server"... Even tried to uninstall/reinstall no luck.
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Alex Stanciu
post Jul 29 2009, 12:16 PM
Post #44


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QUOTE (airmanorange @ Jul 28 2009, 12:57 PM) *
Ran the patch, made sure firewall was disabled and I still receive "cannot connect to server"... Even tried to uninstall/reinstall no luck.


Hello airmanorange ,

We have sent you a response to the email that you sent us . Please reply back with the information's that we need.

Thank you .
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doctorDoom
post Jul 29 2009, 01:54 PM
Post #45


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I too cannot connect to the Update, I just get "An error occured during the update (Could not connect)".

Can I too get the patch, Thanks

This post has been edited by doctorDoom: Jul 29 2009, 01:55 PM
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traderjai_inhi
post Jul 29 2009, 07:39 PM
Post #46


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I also cant connect to register my BD... not sure why a link to the patch cannot be simply loaded here but I guess you can email it to me as well.....
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Alex Stanciu
post Jul 31 2009, 06:27 AM
Post #47


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Hello doctorDoom and traderjai_inhi ,

We have created support tickets in our database and an email that includes the patch was sent to you . Please reply if you have any other questions .

Thank you .
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agil
post Aug 6 2009, 03:23 PM
Post #48


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QUOTE (doctorDoom @ Jul 29 2009, 07:19 AM) *
I too cannot connect to the Update, I just get "An error occured during the update (Could not connect)".

Can I too get the patch, Thanks


I have exactly the same problem - can you please email me the patch as well Alex?
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rethymniotis
post Aug 6 2009, 06:09 PM
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Has a fix been release for this issue? I am having the same problem. Its absolutely ridiculous that an issue has been going on for this long. I rate and give reviews of software for large enterprise websites like CNET, and I'm definitely going to remember this stupid annoyance, and the horrific job bitdefender is doing to correct it. I have an account, with two licenses (two different products), for multiple computers, and i am getting this error on all my computers. Unfortunately for me, my computers are scattered across the neighborhood, so I now have to travel back and forth if and when there is a fix for the issue.


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asimushr
post Aug 6 2009, 09:31 PM
Post #50


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Can I throw my hat in the ring too. I have had the same problem - even tried customer support a few months ago and received an unhelpful reply. Eventually used ***** free. I have just tried using Bitdefender Antivirus 2009 again (I paid for it after all) and have exactly the same activation problem. I have an account but get the same server error. Just posted a request for support but no reply yet. This product has an excellent review on Top Ten Software reviews - at this rate it would be hard to justify even if it does all other things well. I guess we need an update/patch urgently. Hope I get a response from support soon.
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legend-q8
post Aug 10 2009, 06:52 AM
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helllo

i just bought the system and having the same problem i cant creat an account its says i cant connect to server and I too cannot connect to the Update, I just get "An error occured during the update

someone help me please

thanks
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pdx101
post Aug 10 2009, 09:52 AM
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Same problem. Could someone email me the patch, please.
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isix6
post Aug 11 2009, 06:09 AM
Post #53


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Dear folks,

I would like to register an account for my Bitdefender Total 2009, using a hotmail.com email address of mine. I do this at work and I am behind a proxy. When I hit the submit button I get something along the lines of "Cannot connect to server. Try again later to create an account". After some googling I seem to understand that I need to supply my email address somewhere for help --- where can I get this some help?

Regards,
from a new memeber!
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Brian11
post Sep 1 2009, 09:00 PM
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I have an online account but after installing bitdefender total security 2009 on a second computer, it says that it cannot connect to server. try again later when I try to register it and I have uninstalled and reinstalled the product several times. I believe I need the patch that has been mentioned in this forum.
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Alex Stanciu
post Sep 2 2009, 12:25 PM
Post #55


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Hello Brian11 and isix6,

We have sent you an email that contains a patch that will help you register BitDefender. Please repy if you have any other questions .

Thank you .
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rio197
post Oct 5 2009, 02:09 PM
Post #56


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Hello Administrators,

Could you please send me the patch for this problem?
Same experience here with BD Internet Security 2010. When trying to activate my product there's an error message "Activation failed because no internet connection was detected. Please connect to the internet and try again."
It's strange because the "Update" functionality works after I manually declared my proxy.

Thanks,
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yinxy
post Oct 5 2009, 06:12 PM
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Hi. Can I get a patch too? Can't create an account for BitDefender Total Security 2009. Maybe u should consider making the patch part of the installation package
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Imtiaz383
post Oct 10 2009, 10:22 AM
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QUOTE (Alex Stanciu @ Sep 2 2009, 10:50 PM) *
Hello Brian11 and isix6,

We have sent you an email that contains a patch that will help you register BitDefender. Please repy if you have any other questions .

Thank you .

HEy send me the patch please, it's been 6 months and i am not whilling to provide any logical information as you already know what my(OR the) problem is. Thank you, will be waiting for the patch as soon as possible. =)
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amanansari
post Jan 8 2010, 01:43 PM
Post #59


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Dear folks,

I would like to register an account for my Bitdefender Total 2009, using a in.com email address of mine. I do this at work and I am behind a proxy. When I hit the submit button I get something along the lines of "Cannot connect to server. Try again later to create an account". can anyone please email me the patch.thanks
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Alex Stanciu
post Jan 9 2010, 03:52 PM
Post #60


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Hello amanansari,

We have sent you an email with the procedure that will help you register BitDefender.

Thank you.
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