What is bdpredir.dll, Problem with last patch BD10+ WinXPSP2 : web navigation very very slow Options

[eldk]

Hello,

Is someone able to say me what is bdpredir.dll, I think it's the library for the bitdefender proxy ?

Am I right ?

Eldk

[eldk]

I think there is some problem with the last patch : when asking a web page, the uc use is increase fast to 100% and I have to wait at least 10 seconds before a page is usable.

I've chat with support :
action : rename bdpredir.dll to old and reboot : navigation is fine but I don't know if the antivirus is active :auto update of bd : a new bdpredir.dll is present in bd folder : and the problem come back.

I've try to uninstall properly bd with bd tools. Reinstall and it's work. But as soon as the patch is back, slowness and uc use are back. It's time expensive as I work all the day on internet.

My config : HP nw8240 with XP pro SPE - Centrino 2,1 Ghz - 1024 Mo Ram. IE7 - Windows up to date.

Is there someone who is looking for a solution ?

Eric

[Niels]

Hi eldk

The file you mentioned is related to BitDefender Proxy Redirector Interface. I don't have any problems with it. Sometimes when http-traffic scanning is enabled your internet speed could slow down. To solve that open BD go to antivirus,shield,adjusted level and uncheck http-traffic scanning and confirm by pressing on ok. That library is only essential if you are behind a proxy to receive the updates otherwise it will not affect BitDefender.

Regards
Niels

[eldk]

Hi eldk

The file you mentioned is related to BitDefender Proxy Redirector Interface. I don't have any problems with it. Sometimes when http-traffic scanning is enabled your internet speed could slow down. To solve that open BD go to antivirus,shield,adjusted level and uncheck http-traffic scanning and confirm by pressing on ok. That library is only essential if you are behind a proxy to receive the updates otherwise it will not affect BitDefender.

Regards
Niels

Hi,

The http-traffic scanning is disabled. Level is to default.

I wasn't able to update java too with bitdefender on. I rename bdpredir.dll to old again. reboot, and the update was ok.
I do this because I suspect something with java : when there is some javascript on a page : it's always very long to load.

My sone has the same bitdefender version on a less recent PC and no problem.

Have you and Idea : if I disabled all bitdefender 10 + options, it's as long as before.

last thursday, when the update come, I try to clean the hard drive : deactivate cache, system restore, reboot and defrag. But nothing good, except when I rename bdpredir.dll and reboot.

Before this update, it was perfect and I use bitdefender since 4 years.

I'm not behind a proxy.

Thanks,

Eric

[Niels]

Hi eldk

Did you made a rule in the firewall to allow java? To do that open BD go to firewall and make a new rule. Have you enabled the option scriptcontrol? If so then that will be the reason why javascript or java takes a little bit longer to load. That also depends of your browser security settings. Go also to update , settings and take a look that the option use a proxy isn't enabled. I also have no problems with that file. But as I said before that isn't a necessary file because you don't use a proxy to receive updates.

Regards
Niels

[eldk]

Did you made a rule in the firewall to allow java?

Yes, I have three rules :
- java update checker
- java 2 platform Standard edition binary
- jre-6u1-windows-i586 ....exe
and windows installer

Both are TCP/UDP both Permit

Have you enabled the option scriptcontrol?

No, disabled

I've disabled firewall, antispam and antispyware.

The antivirus is on default.

That also depends of your browser security settings. Go also to update , settings and take a look that the option use a proxy isn't enabled.

No proxy for IE and bitdefender, All option are to default for the IE.

Thank you for your help

[mpelletier]

Hello,

I have the same problem here. On 3 differents computer, all running XP-SP2 with BitDefender. If I rename the dbpredir.dll and restart the BitDefender Virus Shield service, I don't have the problem anymore. You can reproduce the problem easy, just go to www.ncix.com and try to add an item to your shopping cart IT WON'T WORK. If I stop the service (or rename the dll) it is working. This was ok before april 10th. I ordered something last week!!!

We need a fix ASAP!

Thanks.

[eldk]

Hello,

I have the same problem here. On 3 differents computer, all running XP-SP2 with BitDefender. If I rename the dbpredir.dll and restart the BitDefender Virus Shield service, I don't have the problem anymore. You can reproduce the problem easy, just go to www.ncix.com and try to add an item to your shopping cart IT WON'T WORK. If I stop the service (or rename the dll) it is working. This was ok before april 10th. I ordered something last week!!!

We need a fix ASAP!

Thanks.

Happy to see I'm not the only one.

I uninstall bitdefender a new time (properly : uninstall: reboot: use bitdefender_uninstall.exe:reboot).

I use the taskmanager to see the ressource used, and now when I load a page with ie7 (always the same), it's about 50% max for uc and 294 mo for memory versus 100% for 5 to ten seconds for uc and 480 mo with bitdefender activate.

I think there something wrong which make BD use a lot of ressource.

What have you tryed ?

Eric

[mpelletier]

Hi,

I haven't tried a lot a thing but with the site (www.ncix.com) i cannot add an item to my basket. It will take 5 minutes and iexplorer will respond with a not found page. It is different then your problem, it is not slow, it is for the infinit.... After I renamed the dll, I found that my internet browsing is a lot faster. Before I was thinking that; a lot of traffic on the net today! but WOW now it is fast... so it's that dll.

I don't have any proxy and script control enable. Plain default.

On another pc (familly room) without bitdefender I found that the site (ncix) was working. This is how I found that there is something wrong with mine. I check with 2 others with BitDefender and same thing happend on them, not working...

Also I have a program newsbin, and it stop working on port 80 2 days ago. It was working for more than 10 months previously. The same trick (rename dll) resume it.

any help from bitdefender team???????

[Niels]

Hi mpelletier

I tried reaching the website you mentionned but when I tried to add something to a basket I received an error message can't find server and the page loaded directly after a few seconds in IE. I tried it to reach the website also in FireFox the same result. So it must be website related. Otherwise I must be able to view it in FF. Strange that on other pc's you can add something to the basket.

Hi eldk

Try to run IE 7 without add-ons. That could reduce the usage of iexplore.exe in task management. Rightclick on the icon of IE.


Sorry but more I can't do. You all have to wait till someone of BitDefender posts a reply.

[eldk]

Hi mpelletier

I tried reaching the website you mentionned but when I tried to add something to a basket I received an error message can't find server and the page loaded directly after a few seconds in IE. I tried it to reach the website also in FireFox the same result. So it must be website related. Otherwise I must be able to view it in FF. Strange that on other pc's you can add something to the basket.

Hi eldk

Try to run IE 7 without add-ons. That could reduce the usage of iexplore.exe in task management. Rightclick on the icon of IE.
Sorry but more I can't do. You all have to wait till someone of BitDefender posts a reply.

Thank you for your help,

I've done this too. Trying to get the less "artefact". But nothing change.

I will wait to see : a lot of my customers use bitdefender. So wait and see.

Regards,

Eric

[mpelletier]

I tried reaching the website you mentionned but when I tried to add something to a basket I received an error message can't find server and the page loaded directly after a few seconds in IE. I tried it to reach the website also in FireFox the same result. So it must be website related. Otherwise I must be able to view it in FF. Strange that on other pc's you can add something to the basket.

It is not website related. I have 2 pc, connect to the same dlink router and I access the website with both pc on the sametime BUT on 1 pc, if BD Virus Shield Service is running, I cannot add an item to the basket. On the other pc I can.... I also did the check at my work office where BD is installed on almost all pc but not all and the same thing happend. On those pc with BD that's a no go but on others it's fine. SO for sure it is not a website problem. Also my newsbin program at home stop working on port 80 with THAT UPDATE!!! The port is open on the firewall as it was since 10 months but now it not working anymore with BD. I have to stop the service and/or rename the dll to get the things working...

Also, after renaming the dll, my internet browsing IS MUCH MUCH MUCH faster than it was before... the bdpredir.dll has something bad for sure!

Still no answer from BD team.... WAITING for something from them...

[Hercules]

This sounds ALOT like the problem Im having ( http://forum.bitdefender.com/index.php?showtopic=88 ) and Im eager to try renaming the library to see if this works...

Ummm.. BD support team, WHERE are you????? Some help please???

[Carmen]

Hello all,

Please send an e-mail with the description of the problem including the OS version and the BD version (IS, AV Plus or AV) to support@bitdefender.com. The BD support team will contact you to gather all the info required to track and solve this issue.


Thanks,
Carmen.

[Hercules]

Ok.. so I RENAMED the file to bdpredir.OLD and re-booted; internet connection STILL sucks! Went back to make sure the correct file was renamed and I see BD just created a new one???? Hmmm... maybe it downloaded another copy of the DLL file with autoupdate thats set to run every day at 3am???



Funny thing.. it ONLY affects webpages, accessing NEWSGROUPS seems UNAFFECTED; so I guess its the http protocol or something to do with browsers????

[Cris]

@Hercules:
As you might know, BitDefender products have the possibility to fix themselves. Once you renamed that file, BitDefender noticed that it was missing and re-downloaded it. To use this fix you have to disable Auto-Updateing and use Manual Updateing. When you make an update be sure to select only Virus Signatures update and skip Product Update.

Be careful, because this "solution" might have a negative impact on your security!

autoupdate thats set to run every day at 3am???

AutoUpdate can't be set to search for updates at a specific hour of the day. It can search for updates once X hours. That mean that, if you typed 3 in the Verify every X hours, BitDefender will search for updates once at 3 hours, not at 3 AM.

[Hercules]

CONFIRMED AND PROBLEM FIXED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I renamed the file to bdpredir.OLD and TURNED OFF update, and rebooted...

PROBLEM 100% solved..... I mean 100 ONE HUNDRED percent solved!!!!

My internet connection is SMOKING fast once again!!!!

Now Im annoyed!!! Spent a whole week updating NIC card drivers, Router firmware, downloading/installing numerous software packages to search for Adware&corrupt registry settings, playing with settings, testing cables, installed NEW NIC card, Uninstalled Windows updates and it was JUST this file screwing my system up?????


Im not bitter or ready to run to Norton's, Im just happy this problems is SOLVED
OK.... BD support, can you at least tell me WHAT this file is, HOW will it affect my PC now and theres a fix in the works... RIGHT?!?!?!?

[Cris]

Calm down!
As I said before, every software on the face of this planet has bugs. Even the human body has bugs (IMG:http://forum.bitdefender.com/style_emoticons/default/tongue.gif)

Now seriously, this really is a problem, but you have to chill, because it will be solved. The BitDefender team just has to figure out what is wrong and why this problem only affected some PCs and not all.

By the way, this problem is not fixed! This is just a temporar fix that, as I said, could have a negative impact on your security.
So, instead of getting angry, you should help BitDefender fix this problem as soon as possible, by supplying any information that you think might help.

Since this is a firewall problem, I could suggest you (and everyone else who has this problem) to give some details on what type of connection you have: network card, if you are behind a router (what router), if your ISP uses a proxy server, and other stuff like this.

[Hercules]

Sorry!

Im not "angry", Im just annoyed at all the time I put into this... I replaced 50' of Cat5 cable thinking it may be a short in the cable, bought and installed a new NIC card and 2 software suites that promised to fine tune my system, defraged hardrive 3 times, I uninstalled windows updates, updated firmware and drivers for almost EVERYTHING...

Im not angry... in fact Im happy my problem is over, even if its a temporary fix...

What would make me happier is if I hear BD is aware and working on the problem.

BD needs help???

Hope this helps....

The problems seems to be limited to XP systems!!! As a test to SEE if it really was BD that was the problem, I installed it on my other PC which runs 2000 Professional and ran all updates... NO PROBLEMS on the 2000 system.

Yeah, I agree with you.. every piece of software seems to have its share of bugs.

I use RoadRunner, I dont know if they use a proxy server.

My NIC card is an onboard Broadcom NetXtreme Gigabit Ethernet card in an IBM ThinkCentre

My router is a linksys Etherfast series router...

[Cris]

I use RoadRunner, I dont know if they use a proxy server.

Did you ISP give you some special settings to use with your programs? Look in your browser's settings to see if there are any proxy settings.

For Internet Explorer:
Tools -> Internet options... -> Connections -> LAN Settings... -> Proxy server

For Firefox:
Tools -> Options -> Connection parameters (this is for Firefox 1.5.0.11; I don't have Firefox2, so I don't know the exact settings, but it should be something similar).

If there are not proxy settings there, try to ask you ISP if it uses a proxy server because, as I understood in this thread, the faulty file is related to proxy scanning.