Problems After Install Bitdefender Internet Security 2010 Options

[shootingspy]

After Reading so many probs with BDIS-2010 , I am afraid to install it .Plz techie guys (Technical Support) help me out.
I am waiting for ur response,should i install it or not ? (IMG:style_emoticons/default/sad.gif)

[amirr]

I have a Blue screen problem too and then windows restart
when bitdefender solve the problem (IMG:style_emoticons/default/sad.gif)


windows xp sp3
ram: 512
cpu:2.0 ghz celero (IMG:style_emoticons/default/sad.gif) n

[Chickenlittle]

2 More Problems:


1: When i opened bitdefender expert user interface, i got this.

(IMG:http://i29.tinypic.com/im1lsi.png)

(IMG:http://i32.tinypic.com/s1oohw.png)


2:Vulnerability does not remember my setting



Please fix it.

This post has been edited by Chickenlittle: Sep 4 2009, 04:28 PM

[soheil]

I have a Blue screen problem too (IMG:style_emoticons/default/sad.gif)
it's my Dump File

CODE

http://www.4shared.com/file/130264557/e523d341/090509-37440-01.html

[soheil]

HI
thank you for support

first i stop <<BdfNdisf>> service
i start normaly windows
windows start with out any problem
but Bitdefender Firewall were disabled

i start <<BdfNdisf>> service Again
This time, Windows does not start & blue screen of death problem occurred again.

When i press the sleep can not wake up windows.

[Alex Stanciu]

Hello soheil,

We have sent you an email with a patch that should solve the blue screen error . Reply to our email please if the same issue occurs.

Thank you .

[soheil]

HI
Thank you very much.

after installation patch,blue screen of death problem Was solved.
But i have another problem,that is my internet connection is complete busy always
(IMG:http://www.mypicx.com/uploadimg/649778210_09232009_1.jpg)


when i erase it my problem become solve.

Please help me! (IMG:style_emoticons/default/rolleyes.gif)

[Alex Stanciu]

Hello soheil,

when i erase it my problem become solve.

Can you tell us what steps have you performed in solving this issue?

Thank you .

[marcusT]

Uninstalled BitDefender and it STILL causes Blue Screen of Death after going into sleep mode.

Vista 64 PC



Please, please help.


Marcus

[marcusT]

http://www.sendspace.com/file/gze8wr


here's the dump file.


Marcus

[melmel]

The blue screen also appeared on my screen when I rebooted and I can't get rid of it unless I removed Bitdefender Internet Security 2010. Can anyone please help me?

[Mihaela M.]

Hi melmel,

Looking into our database I see you have a ticket and one of my colleagues gave you a reply. In case the solution he sent you will not solve the issue you have, please reply to his e-mail.


Thank you.

[pigmon]

Please let me have the solution too, my pc was stucked and cant even use for internet even i deleted BD 2010

[Mihaela M.]

Hi pigmon,

Sorry for the delay. In order to help you please give me more details about your situation (when it occurs, do you receive an error message ?). Also, tell me what operating system are you using and how much RAM memory does he have ?

Looking forward for your answer.

[smartyx99]

Hi,
I successfully installed BD 2010 in Windows 7 -32Bit. But when it updated for virus definitions so at that time got some BD critical error and installation failure.
After that the system restarted and now each time I boot up, the system hangs at the desktop. I cant do anything. I always need to press the power button to get system restarted.
Please help.

[Mihaela M.]

Hi smartyx99,

In order to fix your situation I would recommend you to upgrade for FREE to BitDefender 2011. In the following link you have all the information you need to install it:

http://forum.bitdefender.com/index.php?showtopic=20941

Thank you!

[smartyx99]

Hi smartyx99,

In order to fix your situation I would recommend you to upgrade for FREE to BitDefender 2011. In the following link you have all the information you need to install it:

http://forum.bitdefender.com/index.php?showtopic=20941

Thank you!

But i cant even move the cursor on the desktop. as I click on any file/folder it stucks. I need to poweroff the PC manually.
How do I install it in such a situation?
System restore from safe mode is also not working.
May be reinstallation of Windows is only the last solution?
I also do not find any minidump file in c\windows so that I can upoad it for ur testing.

This post has been edited by smartyx99: Apr 13 2011, 03:12 PM

[Mihaela M.]

Hi smartyx99,

In order to further investigate the issue you described, I need you to save the SYSDUMP utility on your system into a location of your
choice, run it and then send me a PM with the log generated by it:

http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

In your message please mention if you have this situation since you removed our 2010 version.

Note that you will find files in C:\Windows\Minidump only in case you receive Blue Screen of Death on your Desktop.

Thank you!

[Mihaela M.]

Hi tenant,

In order to fix your situation I would recommend you to upgrade for free to BitDefender 2011. Before going through the upgrade process, I need to know if this new version is compatible with your system. If you want, you can send me a PM with a Screen Shot with your system configuration or just tell me your general hardware specs (CPU, RAM, System Type...).
In order to see your system configuration, right click on the MyComputer icon present on your desktop and choose Properties.

How to take a Screenshot:

1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard);
2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint));
3. Paste the picture in a new Paint document;
4. Save the file in JPEG format.

Thank you!

[DanyDan]

Hi,

@Tenant: if you put the link in your signature again, I will find myself forced to ban you as you go against the Forum rules. For now I have edited your signature and removed the link.