 Message: "the Product Is Expired. Please Contact Your System Administrator" On A Pc |
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 Nov 13 2012, 11:03 AM
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#1
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Newbie Group: Regular Bitdefender Poster Posts: 45 Joined: 9-October 12 Member No.: 113,402  |
On a PC if i open the security client console i get this mesage: "the product is expired. please contact your system administrator"
but i have 150 licences... the pc are showed in cloud console and show managed... howto fix this problem? |
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Nov 13 2012, 05:21 PM
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#2
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Newbie Group: Regular Bitdefender Poster Posts: 45 Joined: 9-October 12 Member No.: 113,402 |
I tryed to uninstall and reinstall the client, but no changes.
WinXP-SP3 32bit+ windows updates |
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Nov 14 2012, 04:57 PM
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#3
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Regular Poster  Group: Technical Support Posts: 220 Joined: 1-August 12 From: Bucharest Member No.: 107,889 |
Hello tecnico.icp1,
Please re-enter the license key in your Cloud Security Console and click Save. This will resend the license key to the stations connected to the internet. Also please let us know if you cloned by any chance that computer or the OS was installed manually. Looking forward to your reply, Catalin |
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Nov 14 2012, 09:44 PM
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#4
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Newbie Group: Regular Bitdefender Poster Posts: 45 Joined: 9-October 12 Member No.: 113,402 |
OK i try! in this case the os was installed manually, but cloning solution is used all days in my system environment (clonezilla, freee open ghost)
QUOTE (CatalinD @ Nov 14 2012, 06:22 PM)  Hello tecnico.icp1, Please re-enter the license key in your Cloud Security Console and click Save. This will resend the license key to the stations connected to the internet. Also please let us know if you cloned by any chance that computer or the OS was installed manually. Looking forward to your reply, Catalin |
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Nov 15 2012, 07:30 PM
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#5
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Regular Poster Group: Technical Support Posts: 220 Joined: 1-August 12 From: Bucharest Member No.: 107,889 |
Please let us know if the issue still persists after following the steps provided previously.
Regards, Catalin |
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Nov 16 2012, 10:55 AM
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#6
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Newbie Group: Regular Bitdefender Poster Posts: 45 Joined: 9-October 12 Member No.: 113,402 |
All OK! reentering the key solved the problem!
thankyou |
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Nov 18 2012, 04:09 PM
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#7
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Regular Poster Group: Technical Support Posts: 220 Joined: 1-August 12 From: Bucharest Member No.: 107,889 |
Hi tecnico.icp1,
I'm glad to hear that the issue is solved now. Don't hesitate to contact us for further issues or questions. Regards, Catalin |
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Lo-Fi Version | Time is now: 23rd May 2013 - 01:50 PM |