Scanner, Scanner disapears Options

[ave13co]

I just installed BD on a Linux Mint 14 Nadia box. All went well execpt when I click on the scanner, the whole program closes. I reopen it and try again and the same. New GUI available or is it something I am doing wrong?

Thanks in advance, ave13co

[CatalinD]

Hello and welcome on our forum ave13co!

Please try to follow the steps from the blog post below and let us know if the issue persists afterwards:

http://unices.bitdefender.com/2011/11/01/b...ner-for-unices/

Looking forward to your reply,
Catalin

[UlfG]

Hello and welcome on our forum ave13co!

Please try to follow the steps from the blog post below and let us know if the issue persists afterwards:

http://unices.bitdefender.com/2011/11/01/b...ner-for-unices/

Looking forward to your reply,
Catalin

Hello, I have exactly the same problem as desribed above. On a Linux Mint 14 box, I Installed BitDefender-Antivirus-Scanner-7.6-4.linux-gcc4x.i586.deb.run.

Bdgui starts well but when I click on the Scanner button it dies. Output from bdgui is "Segmentation fault". I installed the update as you describe above,
( http://unices.bitdefender.com/2011/11/01/b...ner-for-unices/)
and the problem persits unchanged. The command line tool, bdscan, works fine. Grateful for any help.

Regards

Ulf

[alexh]

Hello, I have exactly the same problem as desribed above. On a Linux Mint 14 box, I Installed BitDefender-Antivirus-Scanner-7.6-4.linux-gcc4x.i586.deb.run.

Bdgui starts well but when I click on the Scanner button it dies. Output from bdgui is "Segmentation fault". I installed the update as you describe above,
( http://unices.bitdefender.com/2011/11/01/b...ner-for-unices/)
and the problem persits unchanged. The command line tool, bdscan, works fine. Grateful for any help.

Regards

Ulf

Hello,

As a quick fix, please try to downgrade the libpng12 version, from libpng12.so.0.49 to libpng12.so.0.46. For example, you can use this kit: http://archive.ubuntu.com/ubuntu/pool/main...untu4_amd64.deb . Just install it and try to use again bdgui

Regards,

Alex

[UlfG]

Hello,

As a quick fix, please try to downgrade the libpng12 version, from libpng12.so.0.49 to libpng12.so.0.46. For example, you can use this kit: http://archive.ubuntu.com/ubuntu/pool/main...untu4_amd64.deb . Just install it and try to use again bdgui

Regards,

Alex

Hi Alex, thanks för your answer. The package you suggested was for 64-bit, I am running a 32-bit version. However, by downloading
and installing this file:
http://archive.ubuntu.com/ubuntu/pool/main...buntu4_i386.deb
the problem at hand was solved in the sense that the program no longer produces a seg fault when I click the scanner button.

However, it seems that there is now another problem instead. When I click the scanner button, I can now select a folder or file
for scannning through the file manager interface (Nemo). But it seems that regardless of whatever folder I select
in the Nemo interface, the scanner will always default to scanning my home folder, and nothing else.


Regards

Ulf

[UlfG]

Hi Alex, thanks för your answer. The package you suggested was for 64-bit, I am running a 32-bit version. However, by downloading
and installing this file:
http://archive.ubuntu.com/ubuntu/pool/main...buntu4_i386.deb
the problem at hand was solved in the sense that the program no longer produces a seg fault when I click the scanner button.

However, it seems that there is now another problem instead. When I click the scanner button, I can now select a folder or file
for scannning through the file manager interface (Nemo). But it seems that regardless of whatever folder I select
in the Nemo interface, the scanner will always default to scanning my home folder, and nothing else.


Regards

Ulf

Hi again, The problem I mention above regarding selection of a folder for scanning appears to be a misunderstanding on my behalf as to how
the selection in the Nemo interface works. It is not enough to open a folder, the folder also has to be actively marked
in the Nemo interface. Then it gets scanned. So now it works fine.
Regards
Ulf

[CatalinD]

Hello Ulf,

Thank you for your reply.

We are very glad to hear that the issue you encountered was sorted out.

For any other issues or questions don't hesitate to contact us.

Regards,
Catalin