 License Key Used Up More Than It Should Be |
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 Jul 21 2011, 06:23 AM
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#1
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Newbie Group: Members Posts: 8 Joined: 21-July 11 Member No.: 67,826  |
Dear support team,
our company has purchased 85 license key for the our client pc and due to pc replacement, removal, scrap etc. we have install new BD client to all the newly purchased pc to replace the old ones, however according to the management console, the license key has been used up and we no longer able to activate the client license on the new pc. is there any way we can remove the duplicate PC registered under management console? our estimated pc is around 70 to 75, so there is no way we can used up all the license key. Please advise. Thank you Regards kstan This post has been edited by kstan: Jul 21 2011, 06:23 AM |
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Jul 21 2011, 12:23 PM
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#2
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Technical Support  Group: Regular Bitdefender Poster Posts: 298 Joined: 13-August 10 Member No.: 35,874 |
Hello, kstan!
The BitDefender Business Support Team has contacted you . In order to troubleshoot the situation you a refacing, please inform us what Bitdefender products you are using and what versions. You have more details in the email I have sent. Regards, Adriana |
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Jul 22 2011, 02:39 AM
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#3
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Newbie Group: Members Posts: 8 Joined: 21-July 11 Member No.: 67,826 |
QUOTE (Adriana M. @ Jul 21 2011, 08:48 PM)  Hello, kstan! The BitDefender Business Support Team has contacted you . In order to troubleshoot the situation you a refacing, please inform us what Bitdefender products you are using and what versions. You have more details in the email I have sent. Regards, Adriana Dear Adriana, the product information is as below : Bitdefender Management Console: product version :3.1.8 console file version :3.0.682.0 server file version : 3.0.682.0 business client (vary): 3.5.1.6 3.5.1.5 11.0.0.10 the client version is not standardize and i am unable to upgrade it as i do not have the proper installer since they have lost it. I have just took over the IT support role and the It department is at messed. i would appreciate if can provide me the latest client installer for me. additionally i have also notice the message"Products deployed by Management Server are more than 90% of your total number of licenses" may i request if can send me a tool to reset the counter of the license? appreciate any help you can provide. Thank you Regards |
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Jul 22 2011, 08:57 AM
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#4
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Technical Support Group: Regular Bitdefender Poster Posts: 298 Joined: 13-August 10 Member No.: 35,874 |
Hello, kstan!
Thank you very much for the information you have provided. The BitDefender Business Team has contacted you and inlcuded all the information required for the upgrade to the latest version, 3.5. Provided you have any other questions, please do not heistate to contact us. Regards, Adriana |
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Nov 19 2012, 09:28 AM
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#5
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Newbie Group: Members Posts: 1 Joined: 19-November 12 Member No.: 121,260 |
The same thing has happened to me. Please post fix.
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Nov 19 2012, 10:00 PM
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#6
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Regular Poster Group: Technical Support Posts: 220 Joined: 1-August 12 From: Bucharest Member No.: 107,889 |
Hello and welcome on our forum Jared!
Thank you for your post. In order to solve the encountered issue please upgrade your Bitdefender Client Security suite to the latest version as instructed in the article below: http://www.bitdefender.com/support/How-to-...ersion-520.html Please note that the existing policies and groups will not be saved and also the settings will be slightly different. For further issues or questions don't hesitate to contact us. Regards, Catalin |
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