 False Positive |
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 Nov 13 2012, 01:30 AM
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#1
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Newbie Group: Members Posts: 5 Joined: 13-November 12 Member No.: 120,050  |
Gen:Variant.Symmi.1420, this is a false positive, and www.cheathappens.com is also a false postive. Please fix. Thank you.
This post has been edited by agape.lv: Nov 13 2012, 01:32 AM |
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Nov 14 2012, 12:26 AM
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#2
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Bitdefender Support  Group: Root Admin Posts: 13,563 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello (IMG:style_emoticons/default/smile.gif)
The website is not currently blocked by our products. We will investigate that detection. Thank you! |
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Nov 15 2012, 12:38 AM
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#3
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Newbie Group: Members Posts: 5 Joined: 13-November 12 Member No.: 120,050 |
Hello ,
The website is not currently is blocked by btedefender, I can download any file that is released after Nov 10, however, the files that are released from Oct 23 to Nov 5 are bocked, undownloadable, and auto deleted if I copied these files from another computer. You can check by trying download these files. I can give you 2 examples: CABELA´S DANGEROUS HUNTS 2013 TRAINER and VIKING; BATTLE FOR ASGARD TRAINER. I tried to upload these files for you, but these files are customized by cheathappens and doesn't allow me to do so. Thank you very much for your time. |
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Nov 15 2012, 05:59 AM
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#4
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Bitdefender Support Group: Root Admin Posts: 13,563 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello (IMG:style_emoticons/default/smile.gif)
In this case, let's do something else. In order to remove detection I will need the file or the hash. Upload the files on VirusTotal.com and post here the results. I will forward the links to our Labs and detection will removed if needed. In this way, you won't publish those file over the internet. https://www.virustotal.com/ Thank you for your patience and for the cooperation with BitDefender team. |
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Nov 15 2012, 01:30 PM
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#5
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Newbie Group: Members Posts: 5 Joined: 13-November 12 Member No.: 120,050 |
hello,
Here's the result https://www.virustotal.com/file/386bbc38b09...sis/1352986144/ Thank you very much for your time. |
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Nov 15 2012, 02:00 PM
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#6
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Bitdefender Support Group: Root Admin Posts: 13,563 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hi (IMG:style_emoticons/default/smile.gif)
Thank you for reporting this. I've sent your request to our lab. I'll keep you up to date. Have a nice day. |
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Nov 25 2012, 02:33 PM
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#7
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Newbie Group: Members Posts: 5 Joined: 13-November 12 Member No.: 120,050 |
are you guys done investigating my case yet? It's been 10 days already.
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Nov 25 2012, 10:32 PM
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#8
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Bitdefender Support Group: Root Admin Posts: 13,563 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello (IMG:style_emoticons/default/smile.gif)
Detection was removed from our products. We are truly sorry for all the inconvenience. Have a great day! |
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Nov 27 2012, 01:33 AM
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#9
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Newbie Group: Members Posts: 5 Joined: 13-November 12 Member No.: 120,050 |
no, it wasn't, the download site is still blocked and the file still get auto-deleted, but never mind, I'm gonna switch to another AV software anyway.
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Nov 30 2012, 05:08 PM
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#10
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Bitdefender Support Group: Root Admin Posts: 13,563 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello,
We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services. Thank you for taking the time and please do not hesitate to contact us if you need further details from us. Have a lovely day! |
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Lo-Fi Version | Time is now: 19th June 2013 - 12:14 PM |