 Having All Kinds Of Problems With Bitdefender |
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Bitdefender Forum > English > Home & Home Office Protection > Bitdefender 2012 Products > Installation  |
 Dec 4 2011, 02:49 PM
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#1
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Newbie Group: Members Posts: 9 Joined: 4-December 11 Member No.: 83,722  |
I just wanted to say that this years version of Bitdefender 2012 Internet Security ######. It seems not to like a 64 bit system. I've used last year version and it had no issues at all. Websites (especially Google) wont work. Browsers wont load, they just hang. System keeps crashing. What's wrong here? Do you have a 64 bit specific product that actually works. It seems like I need a step by step way to install and configure it. I had to uninstall it. What's up with Bitdefender? From reading the comments here, it seems like this is a beta version where the bugs aren't worked out yet. Looks like I have to find a different security solution.
PLEASE HELP ME!!!! I've contacted your phone and website, to no avail. My system: Windows 7 Ultimate 64 Bit 8 GB memory Using Internet Explorer; Firefox; Google Chrome browsers |
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Dec 4 2011, 03:02 PM
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#2
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Newbie Group: Regular Bitdefender Poster Posts: 21 Joined: 5-November 11 Member No.: 80,110 |
QUOTE (moveandstore @ Dec 4 2011, 11:14 AM)  I just wanted to say that this years version of Bitdefender 2012 Internet Security ######. It seems not to like a 64 bit system. I've used last year version and it had no issues at all. Websites (especially Google) wont work. Browsers wont load, they just hang. System keeps crashing. What's wrong here? Do you have a 64 bit specific product that actually works. It seems like I need a step by step way to install and configure it. I had to uninstall it. What's up with Bitdefender? From reading the comments here, it seems like this is a beta version where the bugs aren't worked out yet. Looks like I have to find a different security solution. PLEASE HELP ME!!!! I've contacted your phone and website, to no avail. My system: Windows 7 Ultimate 64 Bit 8 GB memory Using Internet Explorer; Firefox; Google Chrome browsers I have been trying to install BDTS since the beginning of November,yes over 1 month ago. I have been going back and forth with tech support and still have been unable to install BDTS 2012. |
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Dec 4 2011, 03:36 PM
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#3
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Bitdefender Support  Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hi guys (IMG:style_emoticons/default/smile.gif)
Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If you were already asked to generate the log file, disregard the message above and just post the ticket ID. Thank you. |
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Dec 4 2011, 08:34 PM
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#4
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Newbie Group: Members Posts: 9 Joined: 4-December 11 Member No.: 83,722 |
I posted in another post that I had to uninstall the product. That was the only way that my computer would work. I need step by step instructions on installation. Plus need a download for a 64 bit specific version. This version is very buggy and crash prone. Just by reading all of the comments and reviews, you guys must have put this version out too soon. It just doesnt work. I guess I have to go back to 2011. (if that will install......)
Please help..... I'm at wits end and ready to ask for a refund. My ticket number is:201112041008121 |
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Dec 4 2011, 08:46 PM
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#5
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hi moveandstore
I've sent you further instructions via email. Please check your inbox in about 10 minutes. Thank you. |
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Dec 4 2011, 08:56 PM
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#6
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Newbie Group: Members Posts: 9 Joined: 4-December 11 Member No.: 83,722 |
I got your email. But I've uninstalled the program with the uninstall tool. I need step by step instruction on reinstalling the program so I can run your test. Please help me!!!!
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Dec 4 2011, 09:09 PM
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#7
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello
You can use this article to install Bitdefender 2012 on your machine: http://forum.bitdefender.com/index.php?act...ounce&id=44 Thank you. |
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Dec 5 2011, 04:36 AM
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#8
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Newbie Group: Members Posts: 9 Joined: 4-December 11 Member No.: 83,722 |
I sent the system zip file thru my e-mail. But I had to uninstall everything just to do that. bitdefender kept blocking hotmail and google. Plus any and all websites as well. It hung the system.
This system is crap! |
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Dec 6 2011, 04:31 AM
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#9
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Newbie Group: Members Posts: 9 Joined: 4-December 11 Member No.: 83,722 |
Any news on how to solve my issue, or bitdefender is faulty right now?
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Dec 6 2011, 09:24 AM
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#10
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hi (IMG:style_emoticons/default/smile.gif)
I will receive the analysis from our lab later on thes afternoon and I will reply to your email ASAP. Thank you for your understanding. |
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Dec 6 2011, 01:08 PM
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#11
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hello Frank.
Please check your inbox in about 15 minutes. I will send you an email with further details. Thank you. |
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