Trojan.sirefef.fy Options

[soemoe]

I'm using Bitdefender antivirus pro 2011 at the moment. Now my computer has been infected by Trojan.Sirefef.FY and my antivirus can't disinfected. An alarming dialogue box comes up again and again but still can't kill the trojan. Could anyone please tell me how to disinfect this kind of trojan?? I have searched for removal tools in bitdefender removal tools page but i can't find anything. and I don't trust other website. plz help me.

[Tytanis]

I'm using Bitdefender antivirus pro 2011 at the moment. Now my computer has been infected by Trojan.Sirefef.FY and my antivirus can't disinfected. An alarming dialogue box comes up again and again but still can't kill the trojan. Could anyone please tell me how to disinfect this kind of trojan?? I have searched for removal tools in bitdefender removal tools page but i can't find anything. and I don't trust other website. plz help me.

Hello,

BitDefender Forum RULES (PLEASE READ BEFORE POSTING)

http://forum.bitdefender.com/index.php?act...f=196&id=18

On the forums we only use tools made by Bitdefender, not other security programs.

Hope this helps!

Tyler

Reason for edit: edited

[pianistaPL]

It would be the best, if you will use Bitdefender Tool http://www.hotforsecurity.com/blog/how-to-...1-2-3-1160.html

This post has been edited by pianistaPL: Jul 20 2012, 08:19 AM

[Christian]

Hello (IMG:style_emoticons/default/smile.gif)

The removal tools for Sirefef are posted in a pinned topic:

http://forum.bitdefender.com/index.php?showtopic=29525

Thank you!

[soemoe]

Hello (IMG:style_emoticons/default/smile.gif)

The removal tools for Sirefef are posted in a pinned topic:

http://forum.bitdefender.com/index.php?showtopic=29525

Thank you!

Hi guys,
Thank u all for ur support. first of all, i'd like to talk about my experience with Trojan.sirefef.fy. I've tried the removal tools but it didn't work out. I have to do manual removal as advice by bitdefender support team. now I've got rid of this trojan. but another problem comes up. my windows firewall doesn't work somehow after this event. and the present installed 2013plus doesn't have firewall. i'm in trouble again. plz give me some advice. thz u. the following is the way i remove the trojan.sirefef.fy.
http://www.bitdefender.com/support/How-to-...folder-763.html

[Christian]

Hello (IMG:style_emoticons/default/smile.gif)

Welcome back!

For Windows Firewall please use this tool to reset it to default.

http://support.microsoft.com/mats/windows_...iagnostic/en-us

Let me know if everything is OK after.

Thank you!

[soemoe]

Hello (IMG:style_emoticons/default/smile.gif)

Welcome back!

For Windows Firewall please use this tool to reset it to default.

http://support.microsoft.com/mats/windows_...iagnostic/en-us

Let me know if everything is OK after.

Thank you!

I've already tried it but can't restore the firewall.

[soemoe]

I've already tried it but can't restore the firewall.

there is another problem. last night i ran a system and the following pop up.

Attached File(s)

 bd.jpg ( 58.46K ) Number of downloads: 9

 

[Christian]

Hello (IMG:style_emoticons/default/smile.gif)

Could you please click on View ignored items and post here a new screenshot with that window?

Also, I will need the scan logs to take a look on them.

http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe

Save the file prior to running it and to continue you need to accept the terms of use.
At the end of this process an archive will be created on your Desktop starting with bdamst.

Upload that file on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

Have a nice day!

[soemoe]

there is another problem. last night i ran a system and the following pop up.

the next picture is the log. the antivirus asked me to run the rescue mode so i did and i found nothing in rescue mode. after that, i opened my window again and run custom scan and the same problem happened again. hu..... (IMG:style_emoticons/default/huh.gif)

Attached File(s)

 Untitled.png ( 22.79K ) Number of downloads: 15

 

[soemoe]

Hello (IMG:style_emoticons/default/smile.gif)

Could you please click on View ignored items and post here a new screenshot with that window?

Also, I will need the scan logs to take a look on them.

http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe

Save the file prior to running it and to continue you need to accept the terms of use.
At the end of this process an archive will be created on your Desktop starting with bdamst.

Upload that file on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

Have a nice day!

here is scan log from mediafire. http://www.mediafire.com/?uzct3yk7ay9k0wm

[Christian]

Hello (IMG:style_emoticons/default/smile.gif)

I can see in the latest scan log no traces of Sirefef.

You have here an article regarding password protected items:

http://www.bitdefender.com/support/Passwor...-items-422.html

Let me know if you have other questions.

Have a great day!

[soemoe]

Hello (IMG:style_emoticons/default/smile.gif)

Welcome back!

For Windows Firewall please use this tool to reset it to default.

http://support.microsoft.com/mats/windows_...iagnostic/en-us

Let me know if everything is OK after.

Thank you!

I can't restore window firewall to default even after using the microsoft fix it tool. I will show u 3 screen captures. the first one is the screen capture after using fix it tool. the second one is the screen capture after opening firewall. the third one is the screen capture of the warning of tuneUp Utilities.

Attached File(s)

 fix_it_tool.jpg ( 74.04K ) Number of downloads: 7
 advanced_firewall.jpg ( 83.7K ) Number of downloads: 6
 tune_up.jpg ( 112.17K ) Number of downloads: 6

 

[Christian]

Hello (IMG:style_emoticons/default/smile.gif)

I have posted new removal tools for Sirefef over here:

http://forum.bitdefender.com/index.php?showtopic=29525

Please run it and after, send me a BDSYS log.

[how to GENERATE A BDSYS LOG]
. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall
alert,select to Allow the application to connect;
. Click the "Create log" button to start generating the
log; A progress bar is indicating that the tool is creating the report;
. When the small window appears with the message "Log
saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;
. Upload that file on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

IMPORTANT:

.During this process the Real Time Protection in Bitdefender must be temporarily disabled;
.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]
In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2013]
In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.

We will get back to you as soon as the analysis is complete.

Have a nice day.

[Christian]

Hi (IMG:style_emoticons/default/smile.gif)

Two days ago we compiled new removal tools for Sirefef:

Please download one of the following versions and scan your PC:

32 bit:
http://www.mediafire.com/file/vei9nrw4kwun...fef_sfc_x86.exe

64 bit:
http://www.mediafire.com/file/17lpf0ceyaja...fef_sfc_x64.exe

If you want to download them, please press the green button under the file name.

[How to check if your computer is a 32bits or 64bits]
Please right click on the icon MY COMPUTER / COMPUTER located on your desktop and go to PROPERTIES. There, under system information and computer
information you will see a notification about your computer being a 64bits. If none (nor one about 32bits ) then your computer is a 32bits one.
Note:
- if using Vista or 7 you will see if your computer is either 32bits or 64bits.
- if using XP you will only see it mentioned ONLY if your computer is a 64bits.

After the first reboot, update Bitdefender and run a full system scan. Let me know if everything is OK after.

Take care.

[Christian]

Hello (IMG:style_emoticons/default/smile.gif)

Please check my answer from here:

http://forum.bitdefender.com/index.php?sho...st&p=150971

Thank you very much. Have a great weekend!