 Pchooklaunch64.exe Application Error |
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Bitdefender Forum > English > Home & Home Office Protection > BitDefender 2011 Products > Parental Control  |
 Feb 18 2011, 01:35 PM
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#21
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Guru Poster  Group: Technical Support Posts: 3,616 Joined: 9-December 08 From: EU Member No.: 20,064  |
Hello,
Make sure you update BitDefender to the latest build and you install all the product updates available. Right click on the BitDefender icon in the system tray and select "Update Now". Wait for the process to complete then restart the PC. After restart right click on the same icon in the system tray and select 'About'. Post a screenshot of that window and let me know if the issue persist after the updates are installed and the PC restarted. Regards, |
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Feb 21 2011, 07:53 PM
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#22
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Newbie Group: Members Posts: 21 Joined: 23-September 09 Member No.: 27,419 |
QUOTE (Mihaela M. @ Feb 15 2011, 08:15 AM)  Hi voipboy, Sorry for our delay. Can you attach a screenshot with the error message you are receiving, please ? How to take a Screenshot: 1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard); 2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint)); 3. Paste the picture in a new Paint document; 4. Save the file in JPEG format. Thank you!
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Feb 22 2011, 02:22 PM
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#23
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Guru Poster Group: Technical Support Posts: 3,616 Joined: 9-December 08 From: EU Member No.: 20,064 |
Hello,
@pehap: @voipboy: The issue still persist after you updated to the latest build ? Right click on the BitDefender icon in the system tray and select "Update Now". Wait for the process to complete then restart the PC. |
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Feb 23 2011, 08:27 PM
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#24
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Newbie Group: Members Posts: 21 Joined: 23-September 09 Member No.: 27,419 |
QUOTE (DanyDan @ Feb 22 2011, 04:47 PM) Hello, @pehap: @voipboy: The issue still persist after you updated to the latest build ? Right click on the BitDefender icon in the system tray and select "Update Now". Wait for the process to complete then restart the PC. Hi yup still getting the error after the update has been applied: Running version 14.0.28.351 |
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Feb 24 2011, 12:50 AM
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#25
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Veteran Poster Group: Regular Bitdefender Poster Posts: 1,308 Joined: 2-August 10 From: Tampa, FL USA Member No.: 35,640 |
QUOTE (voipboy @ Feb 23 2011, 03:52 PM) Hi yup still getting the error after the update has been applied: Running version 14.0.28.351 Thanks for posting this information as it will aid BD tech support. Regards, |
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Feb 27 2011, 08:50 PM
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#26
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Newbie Group: Members Posts: 21 Joined: 23-September 09 Member No.: 27,419 |
QUOTE (nikki605 @ Feb 24 2011, 03:15 AM) Thanks for posting this information as it will aid BD tech support. Regards, Any updates on this Im still getting this error - I'm due to renew my licence soon but may be forced to look at an alternative solution. |
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Mar 1 2011, 05:41 PM
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#27
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Guru Poster Group: Technical Support Posts: 3,616 Joined: 9-December 08 From: EU Member No.: 20,064 |
Hi,
Please check your email associated with your forum account for further information on the issue you encounter. Thank you for the feedback, it was sent to the respectful department. As soon as I will have the answer from the Dev. team I will let you know. Regarding the license renewal, please also include in your email reply the key. I would like to forward it to my colleagues from the Sales department for a 3 months extension, as a compensation for the issues you have/had with the pchook crashes. Ticket ID: 201103011013546. Looking forward to your answer! |
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Mar 10 2011, 08:13 AM
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#28
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Newbie Group: Members Posts: 21 Joined: 23-September 09 Member No.: 27,419 |
QUOTE (DanyDan @ Mar 1 2011, 08:06 PM) Hi, Please check your email associated with your forum account for further information on the issue you encounter. Thank you for the feedback, it was sent to the respectful department. As soon as I will have the answer from the Dev. team I will let you know. Regarding the license renewal, please also include in your email reply the key. I would like to forward it to my colleagues from the Sales department for a 3 months extension, as a compensation for the issues you have/had with the pchook crashes. Ticket ID: 201103011013546. Looking forward to your answer! Hi there Can you please resend an email to me for me to send back my key as I seem to have deleted it in error! Thanks |
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Mar 13 2011, 02:06 AM
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#29
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Guru Poster Group: Technical Support Posts: 3,616 Joined: 9-December 08 From: EU Member No.: 20,064 |
Hello,
Key sent via email. Ticket ID: 201103011013546. Regards, |
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Mar 15 2011, 02:23 AM
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#30
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Newbie Group: Members Posts: 1 Joined: 15-March 11 Member No.: 52,144 |
QUOTE (DanyDan @ Feb 3 2011, 06:14 PM) Hi Alex, Adrian, a colleague of mine, sent you an email and explained the situation on January 31st. The fix will be released on all languages, including Romanian around 15th of February. When you try to update you get the message 'No updates available' ? Hi DanyDan, i also got the same problem of error, could you mind to lead me how to fix it? your co-operation if very much appreciated, thanks and regards, |
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Nov 7 2011, 03:45 PM
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#31
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Bitdefender Support Group: Root Admin Posts: 13,549 Joined: 27-January 08 From: BitDefender HQ Member No.: 9,374 |
Hi
Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If you were already asked to generate the log file, disregard the message above and just post the ticket ID. Thank you. |
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Lo-Fi Version | Time is now: 20th May 2013 - 05:23 PM |