Update Reboot Blues Options

[Moldoveanu Mariu...]

hello, in order to get more information about the issue you are experiencing please do the following:
- download Process Monitor from http://technet.microsoft.com/en-us/sysinte...s/bb896645.aspx
- extract the archive and run it
- reproduce the issue (click on Update now)
- press Ctrl+E into Process Monitor (so the capture process is stopped)
- save the file (goto File - Save... in Process Monitor and select the file Path for the file to be saved eg. Desktop; it will generate a file LogFile.PML)
- reboot
- mark as read all the events in update
- try to reproduce the issue
If the issue reproduces please PM me with the file.

Thank you.

This post has been edited by Moldoveanu Marius: Dec 11 2012, 01:18 PM

[Christian]

Hello (IMG:style_emoticons/default/smile.gif)

After analyzing the information we received from you we concluded that the most convenient way to fix the issue you reported is to use the Repair feature from Bitdefender. Please follow the steps below in order to start the repairing process:

- Click on the START menu button;

- Go to (All) Programs -> Bitdefender 2013 -> choose "Repair or Remove";

- Follow the on-screen instructions and restart the computer each time you are requested to;

- Register and activate the product, then open Bitdefender and run a new update; reboot again if requested;

A product update was released and it will be installed on your machine in maximum 24 hours. Your build should be 16.25.0.1710 (please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!

[awesome1]

New build = more reboot blues!!!! Why has every build update resulted in constant requests to reboot to replace all files. I have a clean install of windows 7 64bit with no previous AV etc but still the reboot blues persist!!

I have yet to have a new build without this really bugging problem...... 1 reboot yes but not 10 or more!? I hope 2014 deals with this else I wont renew!

[Gouda]

New build = more reboot blues!!!! Why has every build update resulted in constant requests to reboot to replace all files. I have a clean install of windows 7 64bit with no previous AV etc but still the reboot blues persist!!

I have yet to have a new build without this really bugging problem...... 1 reboot yes but not 10 or more!? I hope 2014 deals with this else I wont renew!

Since the past week I have been having the same problem. Each day there is a request to reboot in order to complete an update. What's going on? (IMG:style_emoticons/default/wacko.gif)

[Lancelot21]

I've carried out 3 re-boot_s so far and am being prompted to do another. Really, for a company that's meant to be a market leader in security software, this is pretty poor. So, I now need to go into Safe Mode etc. do I? No wonder Kaspersky tops protection polls - no such problems. Come on guys, get your act together.

[Georgia]

Hello all,

The issue reported on this topic is solved since build version 16.25.0.1710.

If you are using the latest build version 16.28.0.1798, but Bitdefender still prompts you to reboot Windows multiple times a day, it means that the product could not replace an older file. That's why you receive the reboot prompt. To further investigate this case, please post here a support tool log:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and post the download link.

If you were already asked to generate the log file, disregard the above message and just post the ticket ID.

Have a lovely week!

[Lancelot21]

Hello all,

The issue reported on this topic is solved since build version 16.25.0.1710.

If you are using the latest build version 16.28.0.1798, but Bitdefender still prompts you to reboot Windows multiple times a day, it means that the product could not replace an older file. That's why you receive the reboot prompt. To further investigate this case, please post here a support tool log:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and post the download link.

If you were already asked to generate the log file, disregard the above message and just post the ticket ID.

Have a lovely week!

Once again, repeated prompts for reboots. Ridiculous. I went through the Repair BD process about three weeks ago and here we are yet again with the same issue. I thought Bitdefender was meant to be one of the top packages around. More fool me.

[Saxel]

Once again, repeated prompts for reboots. Ridiculous. I went through the Repair BD process about three weeks ago and here we are yet again with the same issue. I thought Bitdefender was meant to be one of the top packages around. More fool me.

I have the exact same problem. I am running build 16.28.0.1789.
I had to perform a repair after the update due to daily prompts for a reboot which seemed to work.
The reboot prompts have restarted over the past few days, it occours about 1 hour after booting up the PC.

I have run the support tool and attach the link.
I'd be grateful for advice before I run another repair.
Otherwise the software performs well.
http://www.mediafire.com/?q76qn34mp7qpxea

[Nesivos]

I have the exact same problem. I am running build 16.28.0.1789.
I had to perform a repair after the update due to daily prompts for a reboot which seemed to work.
The reboot prompts have restarted over the past few days, it occours about 1 hour after booting up the PC.

I have run the support tool and attach the link.
I'd be grateful for advice before I run another repair.
Otherwise the software performs well.
http://www.mediafire.com/?q76qn34mp7qpxea

I had a multiple reboot situation after the update of BD W8 Security to 1789. I just followed the directions and kept rebooting maybe three tims max before it went away. It has not returned since. Multiple reboots can happen with any major product update. I have had Windows updates require as many as thee restarts before finishing.

I am not saying there is not a problem. What I am saying is that there may not be.

[Firecapt]

While I agree that an update might require a reboot or two, I am on my 8th reboot in 2 days!!!

This is an ongoing problem, rarely responded to here by BD staff, and should have been repaired long ago.

For a company that prides itself on having a program that works in the background, not requiring any input from the user, and maintaining as low a profile as possible, this should not be part of their ongoing paradigm.

My Brother just purchased a new computer and asked me (among other things) about a security program I would recommend. I would have liked to recommend BD but in my one year of using the program I have encountered one problem after another. I explained what I had encountered with BD and suggested he check with other programs before making a decision.

Most of the problems have eventually been corrected, but the update reboot problem isn't one of them. (IMG:style_emoticons/default/angry.gif)

This post has been edited by Firecapt: Apr 14 2013, 09:28 PM

[Rampant]

Last days, frequently updated smart database, the update requires a reboot, but this update occurred only twice, for these days.

[Firecapt]

Rampant,

Wish that were the case with me, but, I'm on my 10th reboot!!! (IMG:style_emoticons/default/sad.gif)

[Nesivos]

While I agree that an update might require a reboot or two, I am on my 8th reboot in 2 days!!!

This is an ongoing problem, rarely responded to here by BD staff, and should have been repaired long ago.

For a company that prides itself on having a program that works in the background, not requiring any input from the user, and maintaining as low a profile as possible, this should not be part of their ongoing paradigm.

My Brother just purchased a new computer and asked me (among other things) about a security program I would recommend. I would have liked to recommend BD but in my one year of using the program I have encountered one problem after another. I explained what I had encountered with BD and suggested he check with other programs before making a decision.

Most of the problems have eventually been corrected, but the update reboot problem isn't one of them. (IMG:style_emoticons/default/angry.gif)

Cleaning some malware requires a restart of your computer. Not saying that this is what is happening in your case but it is a possibility. You could have a nasty piece of malware that is difficult to clean like maybe a rootkit. Have you tried running a full scan since the multiple reboot situation occurred?

The other possibility is that you have some remnants of another AV program on your computer. AV program remnants have been known to cause all kinds of things to happen with the currently intalled AV product.

If you have not already done so you could try downloading the current version of the installer file and running it. Click on "repair" and let it finish its install. Sometimes UI updates are not as clean as runnning a repair from the current installer file.

This post has been edited by Nesivos: Apr 17 2013, 02:56 PM

[Walter_G]

Every single day at some point I am asked to reboot after an update. If however I go to the Update Events window and merely click on the update in question (in Event Details it says 'Update requires a system reboot to replace all files') the reboot warning goes away. I did a repair reinstallation but to no avail.

This is a bug has been going on for long enough for you to have got a handle on it by now. Everything else about Bitdefender is OK, but this one continuing problem is casting a pall over its excellence.

Bitdefender Internet Security 2013 Build 16.28.0.1789
Win7 64bit

This post has been edited by Walter_G: Apr 18 2013, 01:51 PM