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Bitdefender together with Scuderia Ferrari
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari. Full announcement below: Forza Ferrari!
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The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
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Product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Bitdefender services are loading now, please wait
I'm getting the above message when mouse pointer is hovering over the Bitdefender Icon in the Sys tray. I have uninstalled and re-installed (just). When I did this it said "you are safe" BUT, after a reboot it goes back to the above error. Bdservicehost and BDuserhost and other BD's are showing in Task Manager. Win 11 23H2…
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Safepay - switch back to default desktop after a few seconds
When launching bitdefender, it switches back to the default desktop after a few seconds repeatedly. It does not crash but still runs in the background. I guess some other process takes back control. I did not identify anything suspicious in the task manager. However, I do not really have an idea what to look for. Any idea…
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Trojan.GenericKD.71830415
Hi all, I have been sent a sample file from a customer, with a RAR file attached, which I believe to be the problem. I have attached it to this post. Bitdefender Total Security identifies the file, but has no further details on it. Please advise.
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How to disable firewall on one of interfaces keeping other secured?
I wanted to know if there is a possibility to disable firewall on single interface? My usecase is following: I do have local storage server connected to my workstation with Infiniband interface (4x10GB) fiber. Storage server is share based on Gentoo and Samba. This computer does not have internet connection. My workstation…
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Have 'automatic renewal' switched off, but Bitdefender announced that it will renew my subscription
Although I've changed months ago that I don't want to automatically renew my BitDefender account, I've received today (March 7, 2024) an announcement per email that my subscription for Bitdefender automatically will be renewed as of March 14, 2024. First of all this is totally unacceptable and secondly this is agains…
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App lock ignores safe network
My app lock has worked for a long time. But yesterday it started locking apps and asking for the pin despite being at home with the same safe WiFi network. The WiFi symbol is greyed out on the app lock page, but if I click on it, it shows the home WiFi listed as active and safe. I haven't changed any WiFi settings on the…
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enable DNS over HTTPS
This is what bit defender is telling me to do in Firefox. Says to go to Settings, Network Settings and check the box that says "enable DNS over HTTPS". When I go to Network Settings in Firefox there is no an option to check this box. See attached photo.
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Question About VPN Kill Switch
I download torrents with the Bitdefender VPN and kill switch enabled. Sometimes, the VPN disconnects, but I'm still able to connect to the internet. Shouldn't the kill switch disconnect me from the internet if the VPN becomes unenabled?
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does Bitdefender have an ad blocker as part of its standard package?
does Bitdefender have an ad blocker as part of its standard package?
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Ad blocker/tracker
This past week, my ad blocker an ad tracker has allowed ads and my location to be known. The products that I looked at arenow showing up in my email organizer, on facebook, and other places. I've had my VPN for almost a year and this is the first time I haven't felt safe with it. It's doing that all my Android and on my…
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Where can I view the specific progress of the ticket processing?
I have opened a case to the Enterprise Support team under case ID 00848203 last week for my issue. But till now , I have not received any reply email from them.Where can I view the specific progress of the ticket processing?
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Access to password manager
When I click on password Manager I get the screen shown in the attachment, which shows the browser's etc but I cant progress any further, there is nothing that allows me to enter my master password. I don't get a prompt to set a master password. Maybe a did not do this right the first time, and I have lost the 24 digit…
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Spam websites keep popping up
I think I have everything activated for my account on my phone and laptop, but spam websites keep popping up on my android phone when I'm browsing other websites. It doesn't happen on my laptop. How do I stop this on my phone? Thanks!
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Is Bitdefender compatible with Intel Ultra processors? | Emmanuel Katto
Hello Bitdefender, Myself Emmanuel katto, I would like to ask a question. Does the Bitdefender software support Intel Ultra processors, and are there any plans for a release date for this feature? I am considering purchasing a laptop with an Intel Ultra processor for improved security and privacy. Thank You!☺️
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Password Manager
Hi. After many many years with Bitdefender I have finally been forced to 'upgrade' to the password manager, from the wallet. Thank goodness I am using the trial version first as it is not worth purchasing. Having a password sitting in a open text document all day is not really my way of being more secure. I would just like…
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Why is this placeholder text under my Protection Features?
Using Bitdefender Total Security. On the Protection Features tab of the interface, the various tools have the following text underneath them: "_Lorum ipsum dolor sit amet...etc." Now, I know this is common placeholder text but why would Bitdefender be using it in their interface? It feels really half-baked and/or like…
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Potential Cause Of Firewall's Alert Mode Self Disabling. Any Help?
One thing i have noticed and please ask your devs to look into this. If i run a steam game ( one in particular would need to verify with others ) then when EAC gets loaded Easy Anti Cheat , it slides my ALERT slider to disabled. I can visually confirm this on my second monitor and can post a video if necessary. Although…
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Renewal but not updated on Central!
Hi there, I admit I think I made a mistake renewing bitdefender premium security... First, mobile security is painful! Every 2 to 4 days, it's disconnected on android device and has to be reactivated. This problem has been reported more than 2 years ago here and excepting saying "we are working on it", there's not much…
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Anti-spam Toolbar in Thunderbird 115 (after upgrading from 102)
I just upgraded Thunderbird from version 102.15.1 to version 115.0. The Bitdefender Anti-spam Toolbar has now disappeared. I suppose that the toolbar was there immediately before the upgrade. I admit I almost never click on it, but it's vaguely reassuring to see there, and I imagine I would have 'sensed' its absence if it…
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Firewall is blocking Outlook 2019
Hi, It has been noticed that the firewall is blocking Internet access for Outlook 2019. What process in the firewall should be unblocked for the program to work properly? Thank you
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Message at top on boot
I got an unnerving message about my antivirus at the top of the screen on boot and it said something about deleting something in my system and couldn't had time to react until it booted up to windows. Was that bitdefender's behavior or my pc is tweaking? 😶
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Why does my VPN keep dropping after I use Safe Pay?
Ever since the new recent upgrades my VPN keep dropping after I use Safe Pay. Is this normal? It makes me nervous.
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Exceptions not working
Hi, I am testing Bitdefender right now and tried to add an exception so the real-time scan doesn't scan everything a certain process downloads. In my case, it was Guildwars 2 client. It has to download a lot of stuff and Bitdefender is using 30% of CPU all the time. so I tried to add an exception so it doesn't scan anymore…
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Suspicious connections to weird website from 2 devices.
Hi, Both yesterday and today i've received notifications about a blocked connection on my PC related to a website called "ponf.linkedin.com". After looking it up via virustotal and other search websites it came up as a service for cameras (weird) but this started about 21 hours ago after someone else in my family was using…
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MALWARE and SPYWARE
Hi Bitdefender Community, I think I have a problem I'm not sure but I'm pretty new to Bitdefender firewall. can anyone help me if this is safe or not Thank you!
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I get this warning 50 times a day. Is this a legit update ?
I get this warning 50 times a day. Is this legit ? Application wpsupdate.exe has been detected as potentially malicious and was blocked. Application path: C:\Program Files (x86)\Kingsoft\WPS Office\10.1.0.5644\wtoolex\wpsupdate.exe Command line parameters: "C:\Program Files (x86)\Kingsoft\WPS…
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I'm not able to uninstall bitdefender total security from the system.
Its asking me as above. I don't know how is it possible to change the name of the app. As it is already there in the system. Plz help...
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USB Immunizer Needs a Third Option
I use USB thumb drives about once a week for rotating off-site backups of critical files. This message ALWAYS pops up, and given the one-way nature of the backups, it less than useless. Rather, it's just annoying. Where's the "Dismiss and never show again" option?
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Subscription confusion
My Android subscription ran out today. I had been paying £9.99 annual sub for two years and Bitdefender informed me I would have to renew for £24.99 which I thought was too much so was ready to go for AVG. But then, I found today in my Bitdefender Central a new offer of £4.99 for this year then £9.99 every year after that…
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Is Premium VPN compatible with Amazon Fire TV Stick 4K Max Wifi 6E ?
I am attempting to stream Canadian networks (E.g. TSN, CTV, Global) to my televisions in Phoenix, AZ Can I download Premium VPN to a Fire TV Stick and just stream directly to the stick as one of my permitted devices ? Or, must I stream to another device (e.g. MacBook) with Premium VPN downloaded on that device and then…