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Bitdefender Forum > English > Home & Home Office Protection > BitDefender Old Products > BitDefender 2009 Products  |
  Jun 16 2009, 11:17 PM
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#21
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Newbie Group: Members Posts: 2 Joined: 7-January 09 Member No.: 20,886  |
I have been having this same server access issue for over a month now and it doesn't matter if it's attempting to use an existing account or a new account... both fail. I tried it on both a Vista Ultimate Rel 2 system and XP Pro SP3 system with same results. Neither OS has the Windows firewall running nor any other restrictions. I can do a manual Bitdefender update on both systems so that shows I can connect to the Bitdefender update server. I can also log into my account on Bitdefender's web site too.
As an IT support person, I'm surprised Bitdefender has not resolve this issue. The attached Bitfenderd log shows nothing meaningful after the server failure. Bitdefender indicates my system expires in 205 days which ties to my initial install. I have another PC running ZoneAlarm and it has no issues. Yes I'm trying both top of the line products to see which is more efficient while being protective and easiest to use for non IT knowledge users... tech support person told me today that the unknowing customer base is almost 99.9% as a lot of IT professionals don't understand how windows apps work nor should they have too! It should work and be intuitive for all! Hopping for a solution soon! Please escalate to your development staff. It's a great product so fix it before your customer base dwindles. Thank you.
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Jun 18 2009, 05:53 AM
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#22
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Newbie Group: Members Posts: 15 Joined: 11-June 09 Member No.: 24,822 |
hey thanks Diana.... I got the patch and now my product is activated and working fine (IMG:style_emoticons/default/biggrin.gif)
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Jun 18 2009, 10:51 AM
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#23
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Technical Support  Group: Regular Bitdefender Poster Posts: 1,834 Joined: 17-June 09 From: Bucharest, Romania Member No.: 24,948 |
QUOTE (win4 @ Jun 17 2009, 02:42 AM)  I have been having this same server access issue for over a month now and it doesn't matter if it's attempting to use an existing account or a new account... both fail. I tried it on both a Vista Ultimate Rel 2 system and XP Pro SP3 system with same results. Neither OS has the Windows firewall running nor any other restrictions. I can do a manual Bitdefender update on both systems so that shows I can connect to the Bitdefender update server. I can also log into my account on Bitdefender's web site too. As an IT support person, I'm surprised Bitdefender has not resolve this issue. The attached Bitfenderd log shows nothing meaningful after the server failure. Bitdefender indicates my system expires in 205 days which ties to my initial install. I have another PC running ZoneAlarm and it has no issues. Yes I'm trying both top of the line products to see which is more efficient while being protective and easiest to use for non IT knowledge users... tech support person told me today that the unknowing customer base is almost 99.9% as a lot of IT professionals don't understand how windows apps work nor should they have too! It should work and be intuitive for all! Hopping for a solution soon! Please escalate to your development staff. It's a great product so fix it before your customer base dwindles. Thank you. Hello win4 , An email with a patch that will solve this issue was sent to you , as a reply to the request that you have made . Do not hesitate to reply to our email if you have any other questions. |
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Jun 22 2009, 11:15 PM
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#24
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Newbie Group: Members Posts: 1 Joined: 22-June 09 Member No.: 25,080 |
I have been having the same exact problem as everyone else, I'm trying to set up Bitdefender on another computer and for 2 weeks now I've been seeing the Can't create Account message, I can log into my account just fine from the website but I can't log into the account when I try to register it on another computer, also when I try to access my account from an already registered copy I get the same message. I think there appears to be a patch as indicated above and would appreciate getting the patch to take care of this problem. Thank you very much
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Jun 23 2009, 05:30 AM
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#25
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Technical Support Group: Regular Bitdefender Poster Posts: 1,834 Joined: 17-June 09 From: Bucharest, Romania Member No.: 24,948 |
QUOTE (L Conaway @ Jun 23 2009, 02:40 AM) I have been having the same exact problem as everyone else, I'm trying to set up Bitdefender on another computer and for 2 weeks now I've been seeing the Can't create Account message, I can log into my account just fine from the website but I can't log into the account when I try to register it on another computer, also when I try to access my account from an already registered copy I get the same message. I think there appears to be a patch as indicated above and would appreciate getting the patch to take care of this problem. Thank you very much Hello L Conaway , Check if the patch provided through the email is working and reply to us in case you have the same issue . |
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Jul 1 2009, 01:10 PM
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#26
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Newbie Group: Members Posts: 1 Joined: 1-July 09 Member No.: 25,251 |
I'm having the same issue. Is there a place where I can download this patch? Thanks
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Jul 2 2009, 08:58 AM
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#27
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Newbie Group: Members Posts: 3 Joined: 8-June 09 Member No.: 24,756 |
I may need patch as well, could you send me one please?
Thanks! |
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Jul 4 2009, 09:50 AM
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#28
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Technical Support Group: Regular Bitdefender Poster Posts: 1,834 Joined: 17-June 09 From: Bucharest, Romania Member No.: 24,948 |
Hello bani and pepper ,
We have sent you an email with the patch attached. Please reply if you need further assistance . Thank you . |
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Jul 5 2009, 09:26 PM
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#29
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Newbie Group: Members Posts: 2 Joined: 5-July 09 Member No.: 25,327 |
i have an identical problem.
i have a 3pc license and cannot submit my existing account to one of the pc's. could you please provide me with the patch as well - thank you. goran |
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Jul 6 2009, 08:04 AM
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#30
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Newbie Group: Members Posts: 2 Joined: 5-July 09 Member No.: 25,327 |
QUOTE (sodaboy @ Jul 5 2009, 11:51 PM) i have an identical problem. i have a 3pc license and cannot submit my existing account to one of the pc's. could you please provide me with the patch as well - thank you. goran by the way - if so many people have problems with this issue - why not post the patch somewhere? it seems like a logical solution - rather than sending emails individually... come on people can we get some prompt service... how would you feel every time you power up your pc you have to click 10 times the cancel button to remove stupid messages you cannot fix - for a product you paid for... |
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Jul 14 2009, 04:34 AM
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#31
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Newbie Group: Members Posts: 6 Joined: 14-July 09 Member No.: 25,484 |
QUOTE (Alex Stanciu @ Jul 4 2009, 06:15 PM) Hello bani and pepper , I have a same problem. We have sent you an email with the patch attached. Please reply if you need further assistance . Thank you . Please sent to me patch by email. Thank you. |
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Jul 15 2009, 07:46 AM
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#32
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Technical Support Group: Regular Bitdefender Poster Posts: 1,834 Joined: 17-June 09 From: Bucharest, Romania Member No.: 24,948 |
Hello batorgil ,
We have sent you the patch through the email . Please reply if you have any other questions . Thank you |
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Jul 21 2009, 08:01 PM
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#33
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Newbie Group: Members Posts: 1 Joined: 21-July 09 Member No.: 25,651 |
I have relatively the same problem although what I do is fill in the form but after I click finsih, the box closes and nothing happens. I check my email and try to login on site but it doesn't work.
Please give me quick help on this otherwise I will consider switching products. I feel I should never have parted with £39.99 for this (Bitdefender Total Security 2009) (IMG:style_emoticons/default/sad.gif) Please send me the patch please. This post has been edited by Phaser: Jul 21 2009, 08:03 PM |
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Jul 21 2009, 10:52 PM
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#34
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Newbie Group: Members Posts: 1 Joined: 21-July 09 Member No.: 25,656 |
Hi i also have a problem whit my account creation i have tried to create one like fifteen times and i get the same problem every time i fill in my email password name and all that i click finish the screen becomes gray and then after a few min it closes it self but i never receive a email
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Jul 22 2009, 12:47 AM
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#35
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Newbie Group: Members Posts: 1 Joined: 23-November 07 Member No.: 6,926 |
I have an active account with bit defender, have installed this on my pc before, now I can't activate the product as well. Yes I have uninstalled this. Tried to activate my account multiple times. Never had this problem before, would appreciate a patch if there is one. Thanks, D*
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Jul 22 2009, 06:20 AM
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#36
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Technical Support Group: Regular Bitdefender Poster Posts: 1,834 Joined: 17-June 09 From: Bucharest, Romania Member No.: 24,948 |
QUOTE (sduckie2 @ Jul 22 2009, 04:12 AM) I have an active account with bit defender, have installed this on my pc before, now I can't activate the product as well. Yes I have uninstalled this. Tried to activate my account multiple times. Never had this problem before, would appreciate a patch if there is one. Thanks, D* Hello sduckie2 , We have sent you an email with the patch and also we have asked you for more information's regarding your account . Please reply when you have time. Thank you . |
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Jul 22 2009, 11:55 AM
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#37
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Newbie Group: Members Posts: 1 Joined: 22-July 09 Member No.: 25,670 |
Me too, can't register. At the beggining I tought it was because of the company proxy but now, using a 3G connect card, the problem persists.
Regards |
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 Jul 26 2009, 06:23 AM
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#38
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Newbie Group: Members Posts: 2 Joined: 26-July 09 Member No.: 25,747 |
I have the same issue with my BitDefender and I cannot create account using it. I have created the account using your online web service, but when I try to use it with BitDefender I get "cannot connect to server. please try later to create the account" message. Maybe I need the patch as well, could you please send me one? Thank you. |
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Jul 27 2009, 03:28 AM
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#39
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Newbie Group: Members Posts: 2 Joined: 26-July 09 Member No.: 25,747 |
For about 6 month ago, I had registered my bitdefender using my license key and creating an account., Unfortunately something happened and I had to reinstall my OS (Microsoft windows XP) and after that BitDefender was unable to sign in to my previous account (support@paya...) or create a new one... I have the same problem: "Cannot connect to the server. Please try later to create the account." I have Internet Security 2009 of your product. Please Help... Please Help... Thanks |
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Jul 27 2009, 05:57 AM
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#40
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Newbie Group: Members Posts: 2 Joined: 27-July 09 Member No.: 25,769 |
Hello,
I am having the exact issues as the users above. Could I also get the patch? Thanks in advance. This post has been edited by airmanorange: Jul 27 2009, 05:57 AM |
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Lo-Fi Version | Time is now: 20th May 2013 - 10:52 PM |