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Product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and More. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admins @Alexandru_BD & @Mike_BD and mods @fedor, @Scott, @Nunzio77, @Math_Matei, @Ekimoz and…
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Bitdefender together with Scuderia Ferrari
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari. Full announcement below: Forza Ferrari!
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The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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I upgraded to VPN Premium. However the app I see says Bitdefender VPN same as standard does.
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BD Mobile Security: Scam Alert And Anti-Theft Both Turned Off. Any Help?
Hello everyone, I just wanted to inform you that both Scam Alert and Anti-Theft in the BD Mobile Security App were found disabled on not just my phone but also my mother's for no reason when turning the phone off and back on (since yesterday so version 3.3.234.2411 might be the culprit I guess because that update happened…
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Bitdefender VPN stopped working on Outlook/Gmail account
Ever since the most recent Windows update, our Outlook (which we use to access our Gmail business account) stopped working when Bitdefender VPN is connected. I always get the same message saying: “We are unable to connect right now. Please check your network and try again later”. The moment we switch off Bitdefender VPN,…
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VBS Scripts for automation are Blocked by Default
My VBS scripts for automation are blocked. This is a very poor type of detection. When does the advanced heuristics implementation kicks in? ALL malware scanners returned safe results: Can't post virustotal links because I'm not "around for a little while."
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Bitdefender mobile security, app anomaly scans false detection?
Good day, I have this new problem again this app anomaly features, has detected 1 app. I don't know which app has been detected but I tried going to the reports section, and find and review all the past detection. and I didn't seen any malware detection and app anomaly detection history in it so any thoughts in it? Also…
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How can I feel safe from a Trojan Attack?
Hello, I'm not that techy guy. But knows how to run a computer. But then I've experienced this rookie mistake. I've downloaded a malicious program a .exe which is I didn't thought as. After I installed my pc detected it as a Trojan and I immediately block it and delete the installer. I haven't had the time to screenshot…
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Your IP address: No Network Connected
For two weeks while visiting family in China, the BitDefender VPN worked fine. Today, however, it's been completely changed and no longer recognizes an internet connection. I obviously have one, or I wouldn't be able to type this. I've tried ever work around I can think of, but nothing works. Suggestions? Like, how to roll…
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VS code infected file detected
Hello, Last couple days I've been getting notifications about a detection of a file. (screenshot below is in dutch and says that bit defender has deleted the item) Are these false positives, or what could be causing this? is there a good way for me to see what the origin is of this file and what is triggering it, (I know…
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Installation error due to slow internet
The message tells me to "contact support". Is this considered contacting support? If not, how do I do that? I want to fix this issue. My internet is slow, how will I install Bitdefender? I'm frustrated with the lack of support.
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Engine Version outdated - how to force update ?
Hello, for several clients in gravity zone portal, i see the engine version getting outdated and the client getting red exclamation mark. what's the reason for this and how can engine update being forced, so that it won't show red all the time ? The problem exists for about 5 out of 10 clients. thank you Roland
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Cannot disabale some features (file extensions/task manager).
Good evening, I'm here to have some clarifications. It's a little while since I can't hide the file extensions from the File Manager. I know, 'cause I've read something in this forum, that it's a security feature of the antivirus to prevent the that an exe could mimic another file (like a PDF in example). But I consider…
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Are These Directories Created By Bitdefender?
Seeing the following directories/folders: C:\ProgramData\atc C:\ProgramData\gemma Both are zero bytes and contain a directory/folder titled feedback. Are these created by Bitdefender and related to the gemma and atc items within the program install directory?
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Wrong Password message
I was using my phone at a hotel with a VPN and the Password Manager app asked me to log in. I provided the correct information, but it now says that I am providing the incorrect password. However, when I use Password Manager from my Mac, it works correctly. What do I need to do to get it working on my phone, again?
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Bitdefender VPN & MS Outlook
I have installed the premium VPN and everything went well. My problem is that I can't receive emails through MS Outlook Version 2201 (Build 14827.20158). I have read all the FAQ's and help files but it still doesn't work. I also have Bitdefender Total Security installed. Any help would be appreciated. Cheers James
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Can't get rid of malicious wbs ******
I'm on windows 11. Every time I restart Bitdefender find a Threat: "Malware wscript.exe C:\Windows\System32 (Command line parameters: "C:\Windows\System32\wscript.exe" "C:\Windows System32\SyncAppvPublishingServer.vbs" "n; $a = Get-Content "C:\Users\LWizard\AppData\Local\logs system-logs.txt" | Select -Index 17033;iex…
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The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…
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Can not pay/select without using Bitdefender VPN + Safepay
Hello, since a few weeks we are not able to select airplane tickets or to pay online. We can only do this when we turn on Bitdefender VPN+Safepay. Moved from Greece to Thailand, so the server is not the problem. It is on 3 laptops and 2 Android phones. We had no problems in 2023, started this year. Tried everything with…
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Can't get rid of a malicious ******
I'm on windows 11 and I get this alert from Bitdefender every time I restart windows: Malware wscript.exe C:\Windows\System32 (Command line parameters: "C:\Windows\System32\wscript.exe" "C:\Windows System32\SyncAppvPublishingServer.vbs" "n; $a = Get-Content "C:\Users\LWizard\AppData\Local\logs system-logs.txt" | Select…
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Autorenewal
Despite the title being maybe aggressive, this is a fair description of the reality I lived: I am a Customer of Bitdefender since 5 years. I heard in the last months on many medias reviews about their aggressive and unfair way to auto-renew and the difficulty to get rid of these subscriptions. I renewed today my…
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How do I really contact Bitdefender
I got hit by a Trojan that Bitdefender missed about 2 weeks back. I tried running your program but it could not find anything. I tried your method which was useless. I then turn Bitdefender off and tried downloading some other programs. Eventually TotalAV found a Trojan and I thought managed to delete the Trojan but the…
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Bitdefender version update failing, serious issue
Hi everyone, My bitdefender tried to update to the newer version, the icon of bitdefender then disappears like it always does with a version update but then doesn't reappear. After reboot bitdefender is loaded again at start but then after 15 minutes it tries to update the version again and again fails. In the "info" it…
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Isn't not being able to use Web Protection AND VPN an oddity/dysfunction?
Just purchased Bitdefender Premium for my Macs and iPhone. After almost being driven nuts by BD Central warning me that Web Protection has AGAIN been turned off I began searching for answers. I found, to my dismay, that both VPN and Web Protection cannot be used simultaneously on iOS! First, don't you think that problem…
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Make The New VPN Window Resizeable
Why in "The wide, wide world of sports" would you make a great new window unsizeable? Sheesh.
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Remove Anti Spam Toolbar in Thunderbird
Hi - this has been asked before but nobody has posted a working solution. I'm using Thunderbird 102.3.1. I have disabled the Bitdefender anti spam toolbar in settings, but the toolbar returns when I restart. Please help! It's a big, annoying toolbar and I don't need it. Thanks.
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Autorenew still abused
4 years since the first post : and here's 2024 expierience During online order on Bitdefender.fr site, you cannot opt-out of autorenew If you click on Autorenew option in ordering process, you get a dialog with one option: Confirm The dialog informs you can always opt out later in Central if you use same email I used same…
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restore deleted file
I tried 6 times to open a support ticket and every time I get an error to try again later! This is ridiculous and is more than enough for me to be done with this av! Bitdefender deleted a file that was legitimate. This is a critical file that I absolutely must have restored! This has been installed since last Aug. when I…
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buongiorno, non riesco a disinstallare momentaneamente bit defender ?
avendo dei problemi con sky go vorrei disinstallare momentaneamente bitdefender ma ho provato con un disinstallatore esterno ed ora il programma non mi appare più sul pannello di controllo! Vorrei agire anche sulla chiave i registro ma ho paura di compromettere il futuro funzionamento del programma! Posso avere aiuto
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Email Protection delays in adding label
Yesterday I setup Email Protection on a Google Workspace and private GMail accounts as a trial. The "Bitdefender:Safe" label was added within a few seconds of new emails arriving. Today I am seeing delays of 15-20 minutes before the label is added, I am refreshing the inbox. Is anyone else experiencing similar delays…
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Can't stop unrequested website
I hope someone can please help me find a way to prevent the website called artisanals.com.au from appearing on my mobile. There appears to be no "unsubscribe" link nor any other provision on the website to stop or block these notifications that have been appearing constantly out of the blue over the last few days. It is…
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Antivirus Alert: Trojan Horse Detected and Deleted - What to do?
Recently, while visiting the website of a home renovation company, my antivirus alerted me with the following message: “Threat removed”. It detected a Trojan (JS/Agent.RCS) in a file (B123A19715D704B963F6836E8A1A4DB0ED1B265A-blob) on my computer, and then deleted it. What should I do ? Should I be worried? Please help me.…